ASSESSMENT 3 BRIEF

Subject Code and Title PROJ6009 Business Process Management and Systems

Assessment Business Process Improvement and Justification Report

Individual/Group Individual

Length 2,000-word report

Learning Outcomes The Subject Learning Outcomes demonstrated by successful

completion of the task below include:
a) Investigate the alignment between organisational strategic
goals and operational processes through process mappings.
b) Assess business processes and critically evaluate the gaps
between current and future performance.
c) Recommend business process improvements; justify and
advocate governance processes through change
management to relevant stakeholders.

Submission Due by 11:55 pm AEST/AEDT Sunday end of Module 6.1 (Week 11)

Weighting 35%

Total Marks 100 marks

Assessment Task
As a follow-up of Assessment 2, compile a 2000-word Business Process Improvement (BPI) report
applying tools and techniques learnt throughout the subject and your own research. You are
required to analyse, evaluate and recommend business process improvements to close the gap
between the AS-IS and TO-BE process state.

Please refer to the Instructions for details on how to complete this task.

Context
Process improvement involves the business practice of identifying, analysing and improving existing
business processes to optimise performance, meet best practice standards or to simply improve
quality and the user experience for customers and end users. It can also be a part of various
approaches such as business process management (BPM), business process improvement (BPI),
business process re-engineering and continual improvement process (CIP). Regardless of the
approach, process improvement shares the same goal, which is to minimise errors, reduce waste,
improve productivity and streamline efficiency.

There are several different methodologies designed to help organizations to implement process
improvement. Despite their common goal, each methodology suits a different need. Some focus on
lean process improvement techniques while others focus on creating an organisational culture
conducive for process improvement. There are also methodologies that help companies visually map
out process workflows.

PROJ6009_Assessment_3_Brief_BPI and Justification Report_Module Due 6.1 Page 1 of 6

Instructions

1. Case study
• Read the Project Case Study from Assessment 2. This case study will form the basis for your
Business Process Improvement (BPI) and justification report.
• Assume that you are the process analyst for this project outlined in the case study.
• Though all students receive the same case study, it is expected that you will think about the
information provided from your own perspective, as an up-and-coming process analyst, in
order to recommend an approach to close the gap between AS-IS and TO-BE states.
This requires you to think critically and to use your own criteria for analysis to recommend
an improvement methodology that best suits the process and to justify your thinking and
recommendations.

2. Review content of Module 5.1, 5.2 and 6.1.

3. Research the different methodologies that could apply to the process.

4. Write a 2000-word Business Process Improvement report to provide recommendations of best

practices (use examples if required) and justifications.
• Use a minimum of six (6) references (academic literature and industry publications). Please
consider the case study as a seventh reference.
• The report should be written as if you are presenting it to the process owner that oversees
the process.

5. Structure of the report

The report must include the following headings and sections:

Title Page (Not included in the word count)

Include the subject code and name, assessment number and name, your name, your student ID
and your student email address.

Table of Contents (Not included in the word count)

List the report topics using decimal notation. It must include main headings and subheadings
with corresponding page numbers and use a format that makes the hierarchy of topics clear.

Introduction (Approximately 100 words)

• Provide an outline of the topics that you will discuss in the report.

Evaluation of Business Process Improvement (Approximately 500 words)

• Briefly describe your understanding of the difference between AS-IS and TO-BE states, the
importance of business process improvement methodologies and how they can be applied
within the organisation.
• Provide a brief explanation of the importance of BPI within the organisation.
• Describe the potential benefits that BPI could offer to the process from the business case.
Support your briefing with research and relevant examples.

Process gap evaluation between AS-IS and TO-BE (Approximately 200 words)
• Provide a brief analysis between the gap from AS-IS and TO-BE state.
• Develop a list of actions required to close the gap.

PROJ6009_Assessment_3_Brief_BPI and Justification Report_Module Due 6.1 Page 2 of 6

 Establishment and justification of proposed BPI Methods and Artefacts (Approximately 700
words)
• Describe your recommended BPI methods and artefacts.
• Determine the recommended steps to close the gap between AS-IS and TO-BE using the
proposed BPI methods and artefacts.
• Consider the pillars of people and process of BPM in this section and any change
management required to embed the methods and artefacts.
• Support your recommendation with analysis with research and relevant examples from the
business case.

Process automation opportunities (Approximately 400 words)

• Identify the potential process automation opportunities to improve the process.
• Support your analysis with research and relevant examples.

Conclusion (Approximately 100 words)

Restate the purpose of your report, the key issues you investigated, and the importance of BPI
within any organisation based on your research and analysis.

References (Not included in word count)

Appendices (if necessary. Not included in word count)

6. The font type should be ‘Times New Roman’ and the font size should be 12 for headings and 10
for other text.

7. You will be assessed based according to the attributes outlined in the Assessment Rubric at the
end of this brief.

Referencing
It is essential that you use appropriate APA style for citing and referencing research. Please see more
information on referencing in the Academic Skills webpage.

Submission Instructions
Submit this report via the Assessment 3 link in the main navigation menu in PROJ6009 Business
Process Management and Systems. The Learning Facilitator will provide feedback via the Grade
Centre in the LMS portal. Feedback can be viewed in My Grades.

Academic Integrity
All students are responsible for ensuring that all work submitted is their own and is appropriately
referenced and academically written according to the Academic Writing Guide. Students also need
to have read and be aware of Torrens University Australia Academic Integrity Policy and Procedure
and subsequent penalties for academic misconduct. These are viewable online.
Students also must keep a copy of all submitted material and any assessment drafts.

Special Consideration
To apply for special consideration for a modification to an assessment or exam due to unexpected or
extenuating circumstances, please consult the Assessment Policy for Higher Education Coursework
and ELICOS, and if applicable to your circumstance, submit a completed Application for Assessment
Special Consideration Form to your Learning Facilitator

PROJ6009_Assessment_3_Brief_BPI and Justification Report_Module Due 6.1 Page 3 of 6

Assessment Rubric
Fail
(Yet to achieve minimum
Assessment Attributes
standard)
0-49%
Business Process Demonstrates a partially
Improvement developed understanding
of BPI by providing a
Knowledge and below- average evaluation
understanding of the from the case study.
role of Business Process
Improvement within an Poor areas of
organisation and improvement
identification of areas identification in the case
of improvement. study.
Percentage for this
criterion = 30%
Analysis and Limited analysis and
application application of subject
concepts to close gap
Analysis and application between AS-IS and TO-BE
of process improvement performance.
to critically identify,
analyse and justify Fails to analyse, establish,
proposed methods, or justify proposed
artefacts, and methods, artefacts and
automation automation opportunities.
opportunities. Limited application/
recommendations based
PROJ6009_Assessment_3_Brief_BPI and Justification Report_Module Due 6.1
Pass
(Functional)
50-64%
Demonstrates a functional
knowledge BPI by providing
an average evaluation with
little to no innovativeness
and creativity to address the
importance of BPI within the
organisation in the case
study.
Applies knowledge of
technical skills to undertake a
fair identification of areas of
improvement in the case
study.
Demonstrated basic analysis
and application of subject
concepts to close gap
between AS-IS and TO-BE
performance.
Resembles a recall or
summary of methods,
artefacts, and automation
opportunities.
Shows the ability to interpret
relevant information and
Credit
(Proficient)
65-74%
Demonstrates proficient
knowledge of BPI by
providing an above-average
process briefing from the
case study, with slight
innovativeness and
creativity to address the
importance of BPI within
the organisation.
Applies knowledge of
technical skills and critical
thinking to identify areas of
improvement from the case
study well, albeit not
completely convincingly.
Well-developed analysis
and application of subject
concepts to close gap
between AS-IS and TO-BE
performance.
Analyses proposed
methods, artefacts, and
automation opportunities.
Identifies recommendations
that are linked to
Distinction
(Advanced)
75-84%
Demonstrates advanced
knowledge of BPI by
providing an advanced
evaluation from the case
study. Keeps in an
innovative and creative
mind the importance of BPI
within the organisation.
Applies knowledge of
critical thinking and
technical skills to
successfully identify areas
of improvement in the case
study.
Thoroughly developed
analysis and application of
subject concepts to close
gap between AS-IS and TO-
BE performance.
Analyses, establishes, and
justifies proposed methods,
artefact, and automation
opportunities.
Justified recommendations
High Distinction
(Exceptional)
85-100%
Demonstrates exceptional
knowledge of BPI by
providing an outstanding
evaluation from the case
study. Innovatively keeps in
mind the importance BPI
within the organisation in
the context of local and
international practise.
Applies knowledge of
critical thinking and
technical skills efficiently to
clearly identify areas of
improvement from the case
study.
Highly sophisticated
analysis and application of
subject concepts to
critically close gap between
AS-IS and TO-BE
performance.
Strong application of BPI
recommendations; critically
analyses, establishes, and
justifies proposed methods,
artefacts, and automation
Page 4 of 6
 Fail
Pass Credit Distinction High Distinction
(Yet to achieve minimum
Assessment Attributes (Functional) (Proficient) (Advanced) (Exceptional)
standard)
50-64% 65-74% 75-84% 85-100%
0-49%
upon analysis. literature. analysis/synthesis. linked to analysis/synthesis. opportunities.
Percentage for this Recommendations are
criterion = 40% clearly justified based on
the analysis/synthesis.

Applies knowledge to new

situations/other cases.

Effective written Presents information. Communicates in a readable Communicates in a Communicates coherently Communicates eloquently.
communication Specialised language and manner that largely adheres coherent and readable and concisely in a manner Expresses meaning
terminology are rarely or to the given format. manner that adheres to the that adheres to the given coherently, concisely and
inaccurately employed. given format. format. creatively within the given
Percentage for this Generally employs specialised format.
criterion = 20% Meaning is repeatedly language and terminology Accurately employs Accurately employs a wide
obscured by errors in the with accuracy. specialised language and range of specialised Discerningly selects and
communication of ideas, terminology. language and terminology. precisely employs a wide
including errors in Meaning is sometimes range of specialised
structure, sequence, difficult to follow. Meaning is easy to follow. Engages audience interest. language and terminology.
spelling, grammar, Information, arguments, and Information, arguments, Information, arguments,
punctuation and/or the evidence are structured and and evidence are structured and evidence are structured Engages and sustains
acknowledgment of sequenced in a way that is and sequenced in a way and sequenced in a way audience’s interest.
sources. not always clear and logical. that is clear and logical. that is, clear and Information, arguments,
persuasive. and evidence are insightful,
Some errors are evident in Occasional minor errors persuasive and expertly
spelling, grammar and/or present in spelling, Spelling, grammar, and presented.
punctuation. grammar and/or punctuation are free from
punctuation. errors. Spelling, grammar, and
punctuation are free from
errors.

PROJ6009_Assessment_3_Brief_BPI and Justification Report_Module Due 6.1 Page 5 of 6

 Fail
Pass Credit Distinction High Distinction
(Yet to achieve minimum
Assessment Attributes (Functional) (Proficient) (Advanced) (Exceptional)
standard)
50-64% 65-74% 75-84% 85-100%
0-49%
Correct citation of key Demonstrates Demonstrates use of credible Demonstrates use of Demonstrates use of good Demonstrates use of high-
resources and evidence inconsistent use of good and relevant resources to credible resources to quality, credible and quality, credible and
quality, credible and support and develop ideas, support and develop ideas. relevant resources to relevant resources to
Percentage for this relevant resources to but these are not always support and develop support and develop
criterion = 10% support and develop explicit or well developed. Referencing resembles APA, arguments and statements. arguments and position
ideas. with occasional errors. statements.
Referencing resembles APA, Show evidence of wide
Referencing is omitted or with frequent or repeated scope within the Show evidence of wide
does not resemble APA. errors. organisation for sourcing scope within and without
evidence. the organisation for
sourcing evidence.
APA referencing is free
from errors. APA referencing is free
from errors.

PROJ6009_Assessment_3_Brief_BPI and Justification Report_Module Due 6.1 Page 6 of 6