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SUMMARY –
Team and results oriented electrical engineer with over 8 years of combined project experiences in
insurance, energy utility, manufacturing, and automotive industry. I have extensive cross functional
experiences with eliciting, analyzing, documenting, and implementing business
requirements/solutions.
TECHNICAL SKILLS-
Data/Qualitative Analysis, Project Management, Agile/Scrum Methodology, Process Improvement,
Client Management, Management Systems, Process Flow Design, Problem Solving, Requirements
Gathering.
PROFESSIONAL EXPERIENCE -
Liberty Mutual Insurance, Boston, Massachusetts
July 2021 – Current
Sr. Business Process Consultant/Business Analyst
Responsibilities:
Change agent responsible for solving business problems and making recommendations on identified
best practices for process improvement opportunities. Also leads the implementation of new process
flows.
Led the implementation of existing telematics data into claims handling process through managing
test and learn pilot.
Partnered with developers to automate manual processes, saving claims handling times while
tracking KPIs using Power BI.
Led requirements gathering and documentation of business processes in form of user stories across
different business stakeholders.
Develop and communicate business strategy, working with technology partners to elicit functional
and non-functional requirements using Jira to develop epics, assist with user story refinement, and
backlog prioritization.
Provide short- and long-term solutions to address root-cause of risk associated with current and
future business processes.