BUSINESS ANALYSIS PRESENTATION

ANMOL SHUKLA

GROUP 2
INTI VIGNESH VISHAL
SHREYA JAIN
SHUBHAM KUDTARKAR
VIDHI MITTAL
 PROJECT SUMMARY

As business analysts, we closely understood the processes and requirements to make an investment in to fixed deposit

for HDFC bank.​

Fixed deposit can be done in 2 ways: ​

Existing
1. Through offline fixed deposit at a bank, once the customer visits the bank the entire scheme of FD is explained by

Alternatives
the bank executive.​
2. HDFC online deposit services. In this the customer visits the HDFC bank website.​

Long waiting in queues can reduce customer satisfaction and ultimately lead to customers not taking FD from the

bank.​
Effects
As everything was offline, multiple customers could not be addressed at one time which might lead to loss of money

and losing the trust of its clients by turning away customers​

Multiple manual data processing and verification​

Problems Higher transaction time required – Slow processes and requirement of more staff​
With advancement of technology, traditional method was needed to be replaced with modern method to attract

more customers​

For HDFC fixed deposit we analyzed the stages in the entire process, identified problems, and provided a full analysis

on improving the processes and how it would affect the overall flow of the FD process.​
Deliverables
Each business requirement has been observed and analyzed using SMART observations. We have done process

Mapping of the original and new through Swimlane flows, flows and interactions through Use Case Interaction

Diagram, and Use Cases with their prioritizations.

BEST PRACTICES OBSERVED WHILE

WORKING ON THE PROJECT

STRUCTURED
STRUCTURED CREATING
ANALYSIS
ANALYSIS
SCENARIOS

SELF
USER REVIEW

PEER
AFTER
ACCEPTANCE
TESTING
REVIEW AT
EVERY STEP EVERY STAGE

BUSINESS USER
PROCESS ACCEPTANCE
IMPROVEMENT TESTS
CHALLENGES

ENCOUNTERED OVERCAME

Time and Resource constraints Division of work and Prioritization of work

Identification of areas where automation could take place Breaking processes into pieces to identify where automation is possible.

Identification of Gaps in processes Analysis of the possible outcomes and identifying missing pieces

Multiple rounds of question answering amongst team to identify ambiguous

Removing ambiguity
processes.

Brainstorming over observed scenarios in which the user interacts with the

Elicitation of use case scenarios
system, noting typical, alternate, and exception flows
COMPETENCIES REALIZED

Observation/
Detection Communication
Skills

Multi- Proactiveness
Directional &
thinking Delegation

Utlilizing
Core
competencies
LEARNINGS FROM THE PROJECT

PRACTICAL
STRUCTURED TEAM
APPLICATION
ANALYSIS
WORK

PRIORITIZATI
USER

ACCEPTANCE
PEER
ON
TESTING LEARNING

TIME
MANAGEMEN ACADEMIC
T KNOWLEDGE
HOW DO YOU PLAN TO DEPLOY
LEARNING IN REAL TIME

Better Stakeholder Clearer Understanding

Engagement of Business Issues

Using to solve case

studies before reaching Edge in Interviews
Industry

Support in Live-Projects Improved Efficiency