1.

Corporate events
Topic 1: Talk about how to host an event
For each company, the team building event is one of its annual events. Firstly, because
it is aimed at offering staff time to relax and networking opportunities, the participants
should include both managers and employees, especially newcomers. In addition, it
would be ideal for the event to be held in a place with much fresh and open air such as a
beach and mountain resort for about 3 days. And I suppose the event should be
outsourced to be more professional. More importantly, to make staff happier and
strengthen their relationship, it would be a great idea if there are some activities like
competing games, singing, dancing, telling jokes and gathering around a camp fire in the
event. After all, I do believe that an event would be successful if we have a careful and
detailed plan for it.
Topic 2: Talk about a corporate event you attended
When you work at any corporate, you will be able to participate in a lot of company
events. However, the team building event still gives you a lot of really interesting
experience. I attended this event as a part-time employee with all of my colleagues
working at VIN company for 2 days. The participants included both managers and
employees. The event was outsourced to an event planner, so it was really professional.
There were a lot of fun and exciting activities like competing games, singing, dancing,
telling jokes and gathering around a camp fire in the event. All of such activities
increased networking opportunities for people in the company and strengthen their
relationship. I felt really happy and relaxed after the event. Up to now, it is the most
impressive and unforgettable corporate event I have ever attended.
Topic 3: Talk about a corporate event you are going to attend
Next month, our company will be 15 years old, so the board of directors plans to hold
a company milestone event. The purpose of the event is expressing its gratitude to staff
members who have been with the company for 15 years of establishment and
development. First, we are going to take place in the Vietnam National Convention
Center. In here, they also have a team of staff dedicated to organizing events. Because
this type of event usually requires more specialist skills in organizing, outsource is the
best choice. Our guests for that day will include our managers, employees, owners, key
clients, former managers and staffs, … Beside that, to let more people know about our
company’s name and image, we are going to invite the journalists and reporter. The
program will take place in about half a day and include special activities such as movie
screening of the 30th anniversary, arts program, … On the other hand, we will join the
party at noon.
2. Corporate culture
Talk about the corporate culture of a company or an organization you know
Vietnam Airlines’s corporate culture is very unique and distinct, shown in various
factors. Firstly, its logo is impressive with golden lotus and the text “Vietnam Airlines”
on blue background which represents elegance, perfection and quality. In addition, its
dress code is quite polite and elegant. Besides, VN Airlines has a quite memorable slogan
which contains just 2 words “reaching further”. With the missions of providing aviation
services with international quality standards to meet the increasing needs of customers
and increasing constantly the value and benefits for customers, communities, businesses
and contributing to the strong development of Vietnam aviation, they have achieved key
success in destination, environment, convenience and reputation. Additionally, there are 3
elements that make VN Airlines’s values. They are consensus – stringency, safety –
standard and quality – efficient. Furthermore, VN Airlines’s policies specially focus on
quality and training. What’s more, its cultural space event “VN Airlines – Spring Take-
off” which portrays Vietnamese identity also contributes to VN Airlines’s corporate
culture. In future, VN Airlines desires to maintain the position as the best Airline of VN
and become 3rd best airline in Southeast Asia region and one of the best airlines in the
world. I do hope that V will complete its visions.
3. Customer service
Topic 1: Talk about steps to deal with negative reviews from customers
It is important to deal with them if a company or organization wants to make good
impression with both old and potential customers. There are 6 steps to deal with the
problem. Firstly, it is vital to decide if it is worth responding. It means that the
comments with bad words or from a ‘frequent complainers’ can be ignored. Secondly,
the problem needs researching. The third step is to show sympathy with customers to
understand why they have posted it and how they are feeling. After that, it is essential
to talk privately to the reviewer as well as post a public message acknowledging the
concern and outlining actions taken. The final step is to learn from the problems and
make sure it will not happen again. Among 6 steps, the 1 st one seems most difficult
because wrong decision may lead to a waste of time and efforts for everyone. In short,
negative reviews can be dealt with above steps.
Topic 2: Talk about the guarantee policy of a product you have bought
 I am going to talk about the guarantee policy of an electronic device I have bought
called Apple Iphone 7 plus at FPT shop. This product has a one-year limited warranty. I
will warrant if it is defected due to materials and workmanship. On the other hand, the
product will be not covered if errors make by accidents, water, lost or stolen. In case I
want to have it warranty, I have to keep the original owner, original purchase receipt,
warranty and original packaging carefully. Then bring my product to FPT Care at 9 Nhon
Street, Nam Tu Liem, Hanoi for a free warranty. Unfortunately, if my warranty is lost or
expired, they will still fix the problem for me but I have to pay for the repair.
4. Negotiation
Talk about a negotiating style
Sample 1
Principled is one of popular negotiating style. This type of interest-based bargaining is
aimed at a win-win agreement or meeting each party’s needs. This means the negotiators
should consider each other’s interests so that they can reach an agreement both are
happy with. Sometimes, both sides need to make some sacrifices to find an agreeable
outcome. For such objectives, principled negotiation brings a big advantage. It can enable
parties to create a long-term cooperation and make negotiators feel comfortable during
the negotiation. Besides, it can serve the negotiator’s interests while maintaining
goodwill with the other party. However, this negotiating style does not always work and
it might expect longer and more careful preparation than other types. Also, it may
require negotiators to have more skill and experiences. In short, principled negotiation
is an effective negotiating style with some aspects that negotiators must notice.
Sample 2:
Hard is one of popular negotiating styles. It is aimed at winning the negotiation at
the other party’s expense. This means the negotiator must have a strong bargaining
position to put pressure on the other party. This type of bargaining almost always brings a
“win” for the negotiator if they meet soft party because soft negotiator is willing to make
sacrifices to preserve the relationship of both sides. However, hard negotiators also have
to face some disadvantages. Because most people feel uncomfortable interacting with
someone who is “hard” on them, they can’t always reach an agreement. Especially, when
both parties apply this approach, it can result in lose-lose situations because of their
unwillingness to compromise. For such reasons, a good negotiator needs to consider the
situation to use this tactic.
Sample 3:
Soft is one of popular negotiating styles. It is aimed at reaching an agreement which
satisfy negotiating parties and helping them build long-term relationships. A soft
negotiator is often in a weak bargaining position instead of placing pressure on the other
party. For him/her, the other party is not an opponent. Therefore, he/she makes gentle
concessions and is willing to make sacrifices to avoid conflicts and preserve the
relationship of both sides. This type of bargaining can result in quick agreement.
However, soft bargaining also presents some disadvantages. The negotiator’s interests
and objectives might not be achieved, especially when the other party does not have a
spirit of cooperation. For such reasons, a good negotiator needs to consider the situation
to use this tactic.
5. Banking
Topic 1: Talk about a bank account that is the most suitable for you
Currently, there are many types of bank accounts such as saving account, checking
account, time deposit account, recurring deposit account, … so you can easily choose
your own. However, I think a checking account is a great option. This is the kind of non-
term account. A checking account allows you to transfer money for cash and pay invoices
like other accounts. But more specifically, you can send money online. Besides, you can
pay anywhere without an ATM card. What you need is a smartphone that’s connected to
the Internet and has enough balance to pay. On the other hand, to be able to use the
checking account, there must also be some conditions such as being 18 years old and
having a minimum account balance of 50,000 VND. You will have to pay a monthly fee
of between 5,000 and 10,000 VND for the bank to maintain your account.
Topic 2: Talk about a bank card
At present, as a poor student, I believe debit card whose main users are people with
unstable jobs or low income is the most suitable for me for some reasons. Firstly, its
monthly fee is very low in spite of depending on each bank’s policies. Secondly, it is
convenient and easy to use. I can use it to make purchases, make transactions and pay
bills without using cash. Especially, transactions are automatically updated and recorded
online, making it super handy to keep track of them. In addition, a debit card is small, so
I can carry it in my bag. In short, I think a debit card is the best choice for me now.
6. Investment
Talk about an investment option that you would like to invest with 3 billion VND
Now, there are a variety of investment options you can choose for such as: stocks,
bonds, mutual funds or real estate. Among investment options, I think you should choose
real estate to invest. This is a pretty safe investment. When you invest in real estate, you
can earn steady flow of cash in form of rental income. Besides, investing in this will
provide you with long-term financial security and value of property will definitely
increase in the long run. When inflation is high, rental income and property value may
increase significantly. More importantly, you will become your own boss when you can
control over your investment. However, there are some risks to invest in real estate so
you should keep them in mind. If your property is on suburbs or rural areas, it’s difficult
to sell because this location is inconvenient. On the other hand, you will take long time to
get money back because of low liquidity. And you have to deal with costly repairs and
maintenance for rental property. I believe you will get so much out of your investment.
7. Job application
Talk about guidelines to write a CV for new graduates
There are some tips to write a good CV for new graduates. Firstly, it should include
some following elements in order: personal information, personal statement, education,
experience, skills and interests. In terms of personal information, remember to use a
professional email with your real name and maybe some basic information about you.
Because the personal statement creates a strong first impression to the employers, it
should be well-written and presents the facts in most positive way. Besides, a good CV
must be error-free, have an eye-catching layout, and be only about 2-page long at most.
In addition, all the included information like experience, skills and interests must be
relevant to the job you are applying for. Especially, formal language is a “must” for a
CV. Words such as “Awesome”, “Cool”, “Super”, … must be avoided. In short, I believe
that following above tips, new graduates will be successful.
8. Job interview
Talk about experience in your last job interview
When I was in the second year, I had a part-time job as a salesperson at Vin company.
To get the job, I had an unforgettable interview which gives me a valuable experience. It
is the manager of the sales department that directly interviewed me. She looked quite
professional and serious, so I felt extremely nervous and completely overwhelmed at
first. I was asked a series of questions about my personal information, education,
experience, skills and future plans. Despite a bit anxiety at the beginning, I think I left a
good impression on the interviewer because beside my formal and polite appearance, I
kept my answers short, simple and relevant to the job. Especially, I think my answer to
the question about my weaknesses is excellent. I mentioned my weak point softly and
demonstrated that it was also my strong point. However, up to now, I still believe that my
interview could have been much better if I had dealt with questions about salary more
wisely. By that time, I just said the exact number for my expected salary. Was I in such a
situation again, I would try to negotiate about it instead of giving a direct answer so that I
could gain other benefits with higher salary. After the interview, I learnt that no matter
how serious and professional the interviewer looks, I should always be confident and
keep calm.
UNIT 1 You are Mary Jones. Your company will turn 30 years old in June. As a
Human Resources Manager, write an email (120-140 words) about plans to host this
upcoming event.
From: maryhrbmi@gmail.com
To: allbmicompany@gmail.com
Subject: COMPANY MILESTONE EVENT PLANNING
Dear all,
For each company, the company milestone event is one of the special importance of
the event, which marks the maturity and development of the company, so all preparation
for this event must be very careful. As you all know, our company will turn 30 years old
in June, so I would like to inform you about plans to host this upcoming event. First, we
are going to take place in the Vietnam National Convention Center. In here, they also
have a team of staff dedicated to organizing events. Because this type of event usually
requires more specialist skills in organizing, outsource is the best choice. Our guests for
that day will include our managers, employees, owners, key clients, former managers and
staffs, … Beside that, to let more people know about our company’s name and image, we
are going to invite the journalists and reporter. The program will take place in about half
a day and include special activities such as movie screening of the 30 th anniversary, arts
program, … On the other hand, we will join the party at noon.
You read this email, if you have any suggestion, please response to me. I am grateful
to receive your contributions.
Your truly,
Mary Jones
UNIT 3 You are a customer service officer. A customer has watched an advertisement
of a product of your company. He/ She has sent an email to your department to ask
about the guarantee policy of this product. Write an email (120-140 words) to respond
to the customer’s enquiries.
From: phuongthao1909@gmail.com
To: hoangphong0108@gmail.com
Dear Sir,
My name is Thao Pham. I am a customer officer from customer service department of
FPT company. I am very happy to receive an email from you about Samsung smartphone.
As I know, you interested in our guarantee policy of this product so I am very pleased to
let you know some information about that.
This product has a one-year limited warranty. We will warrant if it is defected due to
materials and workmanship. On the other hand, the product will be not covered if errors
make by accidents, water, lost or stolen.
In case you want to have it warranty, you should keep the original owner, original
purchase receipt, warranty and original packaging carefully. Then bring your product to
FPT Care at 9 Nhon Street, Nam Tu Liem, Hanoi for a free warranty. Unfortunately, if
your warranty is lost or expired, we will still fix the problem for you but you have to pay
for the repair.
We are glad you contact us and we hope to be of service to you next time. If you have
any more problems, don’t hesitate to respond us.
Your faithfully,
Thao Pham
UNIT 5 Write an email (120-140 words) to give your relative living far from family to
study at a university in Hanoi some advice on a type of bank account that is most
suitable for him/her.
From: phamthao1909@gmail.com
To: hoangphong0108@gmail.com
Subject: A TYPE OF BANK ACCOUNT
Dear Phong,
I am very glad to hear that you passed your national high school exam to attend a
university in Hanoi. As I know, you need to prepare a lot for life away from home but
don’t forget a bank account is one of the most important to you.
Currently, there are many types of bank accounts such as saving account, checking
account, time deposit account, recurring deposit account, … so you can easily choose
your own. However, I have some tips for you to choose the best bank account type.
According to my experience, I think a checking account is a great option.
This is the kind of non-term account. A checking account allows you to transfer
money for cash and pay invoices like other accounts. But more specifically, you can send
money online. Besides, you can pay anywhere without an ATM card. What you need is a
smartphone that’s connected to the Internet and has enough balance to pay. On the other
hand, to be able to use the checking account, there must also be some conditions such as
being 18 years old and having a minimum account balance of 50,000 VND. You will
have to pay a monthly fee of between 5,000 and 10,000 VND for the bank to maintain
your account.
 Living away from home may be hard for you. I hope my advice will help you in the
life to come. If you have any problems, don’t hesitate to contact me. I look forward to
meeting you in Hanoi.
Best wishes,
Thao Pham
UNIT 6 You are … Your relative has VND 3 billion but doesn’t know how to put
his/her money in appropriately. As you have an insight into investment. Write an email
(120-140 words) to give him/her some advice on a suitable investment option for
his/her money.
From: phuongthao1909@gmail.com
To: hoangphong0108@gmail.com
Subject: HOW TO INVEST
Dear Phong,
I read the letter you just send me. I’m glad to know you have got 3 billion VND but
don’t know how to put your money in appropriately. Today, I’m writing this letter to give
you some advice about investing.
Now, there are a variety of investment options you can choose for such as: stocks,
bonds, mutual funds or real estate. Among investment options, I think you should choose
real estate to invest.
This is a pretty safe investment. When you invest in real estate, you can earn steady
flow of cash in form of rental income. Besides, investing in this will provide you with
long-term financial security and value of property will definitely increase in the long run.
When inflation is high, rental income and property value may increase significantly.
More importantly, you will become your own boss when you can control over your
investment.
However, there are some risks to invest in real estate so you should keep them in
mind. If your property is on suburbs or rural areas, it’s difficult to sell because this
location is inconvenient. On the other hand, you will take long time to get money back
because of low liquidity. And you have to deal with costly repairs and maintenance for
rental property.
I hope my advice will help you with your investment to come. I believe you will get
so much out of your investment. If there’s any trouble, don’t hesitate to contact me.
Best wishes,
Thao Pham
Unit 7 Writing an email to your friend to give her/him some tips about how to write
a good CV for newly graduates.
 From: phuongthao1909@gmail.com
To: hoangphong0108@gmail.com
Subject: WRITING A GOOD CV
Dear Phong,
I am writing to give you some instructions on how to write a good CV for new
graduates. Firstly, it should include some following elements in order: personal
information, personal statement, education, experience, skills and interests. In terms of
personal information, remember to use a professional email with your real name and
maybe some basic information about you. Because the personal statement creates a
strong first impression to the employers, it should be well-written and presents the facts
in most positive way. Besides, a good CV must be error-free, have an eye-catching
layout, and be only about 2-page long at most. In addition, all the included information
like experience, skills and interests must be relevant to the job you are applying for.
Especially, formal language is a “must” for a CV. Words such as “Awesome”, “Cool”,
“Super”, … must be avoided.
I do hope that with above tips, you can produce an effective and impressive CV.
Best wishes,
Unit 7 Template for a cover letter
Dear …,
Introduction: I am writing to apply for the position of … in response to your
advertisement on …. (your company’s website)
Body:
I have just graduated/am going to graduate with excellent bachelor’s degree in …
from Hanoi University of Industry. (I can speak and write English fluently/I am excellent
at computing. I am good at communication skills). I believe that my qualifications, skills
and experiences will make me a valuable asset of your company.
During my university time, I worked for …. My responsibilities included (V-ing) ….
The work enabled me to … (develop my communication and interpersonal skills). It
made me become … (more creative and self-motivated).
You will find me a positive, motivated, and hard-working person who is keen to learn
and contribute. Given the opportunity, I would apply myself with enthusiasm to all tasks,
ensuring that I get the job done accurately and efficiently.
Conclusion
I enclose a copy of my CV and hope we will have an opportunity to discuss more.
Thank you for your time and consideration.
Yours …,