1 How has customer service changed ?

I think customer service has developed a lot.The most developed are the forms of service
implementation. In the past, we could only call and send letters. But now we can contact by
mail, social networks, phone calls,.. and many other services

2 What irritates you most about these forms of communication? E-mail and
mobile phone
For me when using email I feel in-con-vi-ni en and time consuming, when I have to wait for a
long response.
As for the phone, I feel that the story is not con-vey clearly, which is inconvenient for busy
cases.

3 What do you think these saying mean? Do you agree with them?

Don't put all your eggs in one basket

This is a pis of advice which means that one should not concentrate all efforts and resour-sệt in
one area as one could lose everything.
I agree with the statement and I think it is a beautiful saying that has a profound meaning for
everyone's success.

4 which of the following irritates you the most when dealing with customer
service departments and why : being put on hold, speaking to a disinterested
person choosing a series of options during your call, finding the customer service
number is..
All can be frustrating, but the most annoying for me is speaking to a disinterested person. If this is the
case, I will feel annoyed, dis-rec-pec-ed and the company's poor customer service. Makes me unhappy.

5 how true do you think statement is

only successful people can have a good work-life balance

In my opinion, this saying is very true because to a successful person they are a person with purpose,
passion to do what they want, once they are successful, it p-ros that they have balanced themselves and
especially especially between life and work. For example, I am having to balance between studying and
doing housework, my success is that I can allocate my time reasonably and not interfia with my studies.

6 What makes a good communicator? Name at least 2 factors and explanin why.
I think to be able to communicate well first you should be confident, have good language, good body
language, and especially know how to listen.

For confidence is a very important factor to be able to communicate well, speak and pô-nao smoothly,
making people have sympathy.

Next is good at languages: having a good vocabulary will make you special in the eyes of people, and
very good when you know many languages.

7 In what situations can too much customer service become a problem? Have you
ever experienced this?

8 Which factors would motivate you to work harder? For ex: bonus, bigger, salary,
perks…
For me bonus is the factor that motivates me to work harder. And I think everyone is like me. because
the bonus will keep me motivated, do the work effectively, give my best and as a result an incentive gift.

9. What are the advantages and disadvantages for a private individual of

borrowing money from a member of your family?
I think Advantage:

Family Loan Can Look Attractive, Pay You Lower Interest, Be More Flexible.Save time, starting with no
loan application.No collateral required

Disadvantage:

Add stress, especially if the business is in trouble, Limited Legal Protection

10 How trus do you think this statement is

Job satisfaction increases with age

In my opinion, this saying is not wrong because the older they are, the more they have a sơ-tần job and
it is their last choice, they can hardly change the job because it is related to age work. As for at a young
age, they still have passion and health, so they want to find a better job.

11 Which carries the most and the least risk: poor diet and smoking? Explain why
I think poor eating is risky because people eat the wrong food, lack of nutrition, reduce life expectancy,
increase the risk of death.

Smoking is less risky because it causes less high mortality

12 What do you think these sayings mean? Do you agree with them?
 Lend your money and lose a friend
maybe i agree maybe not because

I agree that it is very difficult to get a loan back and thre-tens our friendship

but disagree is lending you can help you and trust you when they need me .

but the saying is also advice for those who want to keep a beautiful friendship

13 Whati want to raise money can be a start up

I will research the market first

then raise money from friends and parents to invest

Next make products and sell

sounds very easy but I've never done it I just thought would you like to raise money for, and how would
you do it?

14 Is changing jobs often a sign of succcess in your culture? Explain

for me it's not because I don't change often but I just want it to follow the most ap-pro-pri-ệt process.
And that makes me good at the job that I'm supposed to do. I don't like changing jobs often because it
affects my family, friends and life.

15 What do you think these saying mean? Do you agree with them?

Money talks
If you say that money talks, you mean that if someone has a lot of money, they also have a lot of power.

I agree because I think any negotiation involving money is going to be very fast, and money is very
powerful, and people with money are very powerful.

16 Are you a risk taker What risks have you taken??

I'm not a risk taker because I like security, everything I do has to be sure before I do it. But maybe that's
just my opinion now. The thing that I have accepted the risk is studying at FPT university. For-tun-mệt-ly,
there is no risk yet.

17 For what reasons might you change job? How often do you expect to do so in
your lifetime?
the reason i change can be big salary, promotion, working hours, lots of experience, job i like.

I think it only takes 2 or 3 times because the change is so important that it affects my life, my family, my
friends, and myself.
18 Which carries the most and the least risk: stocks and shares , saving account:
Explain why?
I think the most risky and lịt risky stock is a savings account

because stocks are not safe, or go up and down erratically

And about savings accounts that offer mo- đợt returns, helping to protect your money.

19 What brands do you know that are marketed internationally? What is its
coutry of origin? What is its brand image? What is the target market/ segment?
Brand: Apple

Made in America

The brand image is an apple and it is bitten, as-so-ci-ây-ed with creativity, knowledge, symbolizing
human passions and de-dai-ợt.

Markets around the world.

Apple's goal is that the customer is the goal, to be different, to ser-ve the customer.

20 What are the advantages and disadvantages for a private individual of

borrowing money from a loan shark?
Advantages:

You maintain your ownership in the business

Flexible bank loans

Credit improvement

Defect:

You run the risk of for-clo-sure if you are unable to repay the loan

High interest rate may lose your credit

21 What are the most important relationship for you at study? Why?
Friends, Partners, Mentors, Clubs

because to be able to do well in school, we need to be friends with our partners, easy to communicate
with, and help each other grow.

27 What are the most important relationship for you at work? Why?
Collech,customers,Boss,Supplier
Because in order to work well, it is also necessary to have companion factors that are colleagues, bosses,
and especially customers. all will help develop and create advantages in the relationship.

22 What advice would you give to someone trying to develop business

relationships in VN?
Understanding business culture in Vietnam

Communication in business environments

Socializing in business at-mos-phia

Social e-ti-quêtj in Vietnam

23 Would you prefer a male or female boss? Why?

Male:

Com-plịt the work,

Do not mix business with personal life

En-cou-rage-ment, Affirmation and because I'm a girl, I love working with male bosses

24 What are the most famous international brands in your country? What sort of
image do they have in VN?
Famous brands in Vietnam are Apple, samsung, and hyundai, toyota and many brand another.

These are famous brands trusted by Vietnamese people. The image of the brand is the quality, the color
has the form.

25 How true do you think this statement is

Improvements in technology lead to greater job satisfaction.
I think the statement is correct because

Currently, technology is very developed and that also meets human needs and the more improved
technology, the more it proves the intelligence and development of people.

26 How true do you think this statement is

People who work from home tend to work harder than people who don’t.
I think when we work from home it will make us work harder than right because when we are at home
we won't be able to ask anyone for help like at work. so you have to do it yourself and become more
hardworking. In addition, working from home will be comfortable without being constrained by time.

28 Where can you meet people to build good business relations?

These are meetings to build business relationships. Also in Business Events, Res-tau-rants, Charity,
Politics, Golf Co- sết, Tennis.,,,

29 What are the advantages and disadvantages of using e-mail?

Advantages: Communicate with customers quickly

Reduce shipping and mailing costs, cheap and convenient, reach many customers.

Defect:

Difficulty interpreting feelings with customers, e-xac requirements in terms of content and information
provided to customers.

Group
1 Discuss the factors that make a good communicator. What are the most

Important factors?

I think the most important thing in communication is confidence, it determines the volume you speak
and the linguistic thoughts you want to convey. entice people to listen

How about you, Minh?

What do you think Nhan?

I think good communication is an important factor in work and life. No communication is a shortcoming.
Do people agree with me?

2 Discuss the ways to improve communication in your organization.

First, make sure everyone in the company must connect and open close to each other, create an
environment of creative solidarity, promote vigor, improve each individual's communication.

How about you, Minh?

What do you think Nhan?

Communication within an organization contributes greatly to an organization or a company. Create an

open and creative working atmosphere. Get a lot of success.

3 Discuss the areas for companies to consider to build strong business relationships.

I think the first thing we need to do is to honestly give people the security of trust, which helps to speed
up the relationship. Respect each other, listen and care for each other.

How about you, Minh?

What do you think Nhan?

Building strong business relationships is very important for a company. This helps them to connect and
have many long-term partners.

4 Discuss reasons people change their jobs. What are your opinions about the job-hopping trend?

in my opinion the simple reason people change their jobs can be because of family, work, hobbies,
passions.

Changing jobs is very common nowadays. They change maybe because they are not satisfied with their
current job, the job is not right for them and they want to change to a better job.

How about you, Minh?

What do you think Nhan?

and so i think it's important to think about changing jobs. It is not possible to follow the trend, but to
calculate it carefully. And look for a suitable job.

Do you guys agree with me?

5 Discuss the factors that make a job worthwhile.

In my opinion, a worthwhile job must have many factors.

For example, creativity, a job that shows its own qualities, passion for research and learning to create
new values in both the physical and spiritual world. I think that's the difference that makes a worthwhile
job.

How about you, Minh?

What do you think Nhan?

For a person who values and loves their work, it is the effort, the time they gain, it can be said that it is a
worthwhile job for them.

6 Discuss the risks businesses face and ways companies can do to manage these risks.

In business, there are many types of risks that the company has to face, including the changing
economy, the erratic environment causing fluctuations, ..in terms of the company's finances, brand, and
especially competitors.

To be able to control risks, I think the company needs a risk management department, there should be
experienced employees in preventing and minimizing risks for the company.

How about you, Minh?

What do you think Nhan?

Risk management is a form of protection and for achieving sustainable corporate success. We need to
find out because it's very important

7 Your company wants to get a loan from a bank for the purpose of expansion.

Discuss the perparation meeded for the loan to be granted.

First, the company needs collateral to back up the business loan.

We must have a clear business plan that outlines our company, product, market, team and financial
standards.

List all of your assets, liabilities and business capital, and the most recent balance sheet is most
important.

How about you, Minh?

What do you think Nhan?

Since all are aimed at minimizing risk, banks will often ask for a lot of businesses. It is necessary to agree
to avoid risky situations.

8 Your company has recently received complaints about its customer servive.

Discuss the priciples for your staff to follow to satisfy your customers.

If we have a customer who complains about our service: first we need to listen to that complaint.
Problem solving will become easier. Find out the problem, acknowledge and thank the customer.

How about you, Minh?

What do you think Nhan?

I think that in order to be able to develop customer service, the company needs to record complaints
that may be advantages to help improve services and products.

Anyone else have any ideas?

We're done discussing

9 What are some of the problem companies may face when they try to internationalise a brand?

With a brand that wants to be internationalized, it is not easy for the company to face many challenges
and difficulties.

In terms of business models, there will be many changes, costs, geographical locations and especially
language barriers.

How about you, Minh?

What do you think Nhan?

Every country in the world has a different culture, different types of customers, so internationalizing the
brand faces many difficulties. So a company has to be really alert when doing it.

10 What should companies do to buil a strong business relationship ? think of at least 3 Factors?

With a growing company I think they know how to have a strong business relationship: I think it is
very important for the company to know how to build trust and demonstrate their values. . This can be
followed by evaluations that contribute to mutual development, mutual help and support, which are
mutually beneficial.
How about you, Minh?

What do you think Nhan?

I think a business relationship is very beneficial for a company. They must know how to connect with
each other, participate in volunteer activities together to create a strong relationship.