Business Communication and

Business System of Two

Different Organizations
Name:- Harpal Singh, Student No.:- 0061078207

APRIL 17, 2016

Contents
Abstract.............................................................................................2
Information.......................................................................................2
All Phones..............................................................................................2
Red Rooster............................................................................................3
Network Connectivity of Business....................................................4
Bus Topology.........................................................................................4
Ring Topology.......................................................................................4
Star Topology.........................................................................................4
Presence (Local, Global)...................................................................5
Business Communication..................................................................5
Use of communication...........................................................................5
Structure.................................................................................................6
Consistency............................................................................................6
Clarity.....................................................................................................6
Medium..................................................................................................7
Relevancy.................................................................................................. 7
Mode of Communication.......................................................................7
Face to Face Communication....................................................................7
Video Communication............................................................................... 7
Audio or Telephonic Communication.......................................................8
Email or Text Based Communication........................................................8
Personal Visits........................................................................................... 8
Broadcast and Website.............................................................................. 8
Social Media Communication...................................................................9
 Client / Server Communication for Transactions.......................................9
Role of Business Communication in Business Transactions.................9
Conclusions.......................................................................................9
References:-....................................................................................11

Abstract

Here I describe the business of two organization about business communication and business
systems based on network elements. All Phones is a local company and dealing within the
Australia only as Red Rooster is a restaurant which serves roasted chicken in Australia. Red
rooster is a chain of restaurant in Australia. Both companies have an online business and outlets
in Australia. They are using networking techniques, different communication methods to do
business. In this article we are going to present the full functionality of the business of red
roosters and All phones. How they utilize the resources provided and produce the outcomes from
it. This paper also states the network topologies which the companies are using. There are
different types of technologies defined in the article. This paper let you know about the working
criteria of these two organizations.

Information

All Phones

All Phones is a small Australian telecommunication company which deals in mobile handset,
broadband, mobile accessories with wide range of prices. The company has started the business
in 1989 by opening its first branch in Mile End South Australia. The company is over 20 years
old and has good reputation in the business marketing. Around 10000 peoples are daily visiting
to All Phones stores to use their services. All Phones is offering good customers services who
have played major role in success of the business. Around 60% of All Phones outlets are
operated by the franchisees which shows the good dealing between company, franchisees and
customers. All Phones are deals with Samsung, Microsoft, ZTE, OPPO, LG, Sony, HTC,
Motorola and Doro Mobiles phones, Plans and as well as their accessories. All Phones has over
80 stores in different parts of Australia. Near about 800 employees are working in the
organization. At least 5 to 7 peoples are working in one store. Currently All Phones works as a
local company but the company is interested to be globalized in future to spread the business. All
phones is selling the local made phones also which made by the local parties and with less
features and less money for the poor peoples. They are getting more popularity day by day
because company is trying to satisfy the consumer. All Phones provides all the modern methods
to win customer satisfaction by let it know more about the products and services. All Phones
provides 24x7 services to its consumers. All Phones has been observing a cheerful past, smiling
present and expected Cheerful future in the field of telecommunication business. All Phones
provide the various methods to purchase products. All Phones have all kind of payment methods
including:- Credit/Debit Card, Bank Account, Net Banking etc.

Red Rooster

Red Rooster is a chain of Australian fast food restaurants that serves in roast chicken. Red
Rooster has more than 360 stores in different parts of Australia. Red Rooster deals in different
kinds of roasted chicken, whole roast, half roast, burgers and desserts. Some main products are:-
Classic Rippa, Rippa, Wholesome Roast, Classic Chicken Salad, Rooster Roll, Cheese Burger
etc. Red Rooster has 360 stores and over 7500 employees. Man power of this organization is lot
more than the All Phones. Red Rooster has a massive business in Australia. Red Rooster have a
good reputation in fast food business in Australia. Red Rooster business also has outlets or stores
which are operated by the franchisees. Red Rooster is a local level company and have a business
only in Australia. According to the quality and quantity they have the good reputation in the
market. Red rooster is providing the best roasted chicken that’s why the people who tasted love
the red rooster a lot. Red Rooster chicken is natural, healthy, tastiest, freshest and most delicious
chicken in Australia. Red Rooster is also providing the option to purchase product by selecting
any payment mode, Cash, Credit/Debit, PayPal etc. Red Rooster is providing the 24x7 services
to the consumers. Red Rooster have a good business output from the development of the
company. Business is growing worldwide day by day. Company have a wide business or larger
as compare to All Phones. Red rooster is providing an option to the consumers to purchase on
line or order online any eatable. Red rooster is providing the delivery facility. Red Rooster is
given an opportunity to their regular customer to gain reward points on each and every purchase
or on an amount of spent. Which later on customer can use to gain some discount on next order.
On the next order customer again can collect or save the points for their next sale.

Network Connectivity of Business

A Network is a combination of devices attached to each other with a communication links to

provide the networks for information to flow constantly between people Or Network
connectivity defines connectivity process between various networks to each other. Networking
is possible with the use of Routers, Switches etc. Networks are vital to an organization because
they help a business to attract with its suppliers, collaborates and consumers. Network topologies
are also used by many of the companies. In our case Red rooster and All Phones have a wide
business which is not possible without networking. Different type of topologies which can be
used by any company are:-Ring, Bus, Tree, Star, Hub and Linear which are used in network
connectivity. A topology is a process of communication between devices connecting to a
common place through communication media. Networking is the perfect method to develop the
business globally because networking is the method that system needs to connect with the other
networks. Large organizations needs continuous high speed data connections to survive in the
market. (CISCO) Networking help the main branch to create a link between other franchisees.
Some topologies are expressed below:-

Bus Topology

Bus Topology uses a backbone to which all of the computers on the network connected with
each other. Bus Topology is very simple type of network. This is based on a common broadcast
link and uses point-to-point communication. In this topology computer are linked with one
central wire which is called backbone of the topology. The whole network is based on the central
wire which backbone if this back bone fall down then the whole network will be collapsed.
There may be many nodes like Z, V, W, X etc., which are linked to the network. All the nodes
are connected with each other and passing the message to another. (Penna, 2016)
Ring Topology

Computers are attached in a closed loop. The way it works is that the first node sends the data to
the second node; the second one passes the data to the third and so on. In this topology there is
central computer attached it the network. All the peripherals are linked with its left and right side
of the computer. This topology has a lot of profits.

Star Topology

In a star topology is collection computers attached in a network where all the nodes are
connected to a centralized point known as hub. In this topology one central computer exists
whole network is based on the central computer. Since every system is connected to a central
point, there is no overlap of data but the all the communication is through the common point.

Presence (Local, Global)

All Phones is a local company and has an online presence. All Phones is largest
telecommunication company in Australia. Company is interested to be globalized in future to
spread the business worldwide. The people of Australia has satisfied with the services provided
by the All Phones yet. All Phones operating the business through outlets which shows the good
dealing between company and consumers.

The other organization Red Rooster is also a local company and has a massive fast food chain
network in Australia. Red Rooster deals in roasted chicken. According to the quality and quantity
they also have the good reputation in local market. Red Rooster has an online presence to operate
their business.

Business Communication

Business Communication is any communication used to promote a business, item, service etc.,
with the objective of making sale. In business communication message is passed through various
methods of communication including email, internet, face to face, audio, video, text
communication etc. Business communication is considered core among business and
interpersonal skills. All Phones and Red Rooster have a good communication network.
Consumers are giving feedbacks and exchange their ideas or suggestions using different modes
of communication.

Use of communication

Communication is one of the most significant tool in business, essential to success and
improvement. Most of the companies are suffering due to the poorer communication paths. All
Phones and Red rooster have a strong and efficient business communication system which leads
to success for these two organizations. Whether you are running a small business or a worldwide
business effective communication is serious to success. No company can succeed long-term if its
employees do not communicate with each other. Communication network elements covers the
following areas:- Structure, Consistency, Clarity, Medium, Relevancy

Structure 

Different companies uses different structures, frequently based on the size of the company or
whether it has multiple divisions operating separately. Depending on the reason a company
selects a particular structure, lines of communication must help simplify accurate messaging etc.
A flat structure is one that permits a limited staff members to work directly with the owner. Red
rooster and All Phones companies have grown and add departments and staffs, managers, staff
workers. As you know All Phones has small business on multiple locations, the company might
allot some functions to each location, with a business headquarters providing central
organizational support. Some businesses use a matrix structure, which makes project groups who
share multiple department managers, demanding more multi-tasking and cautious management
of communications. Structure has some other parts like functional structure, divisional structure,
matrix structure, horizontal linked structure

Consistency
Consistency is also a main part of business communication. Sometimes we catch businesses that
have an inconsistent marketing message, which can cause problems or downgrade the business.
The best way to avoid inconsistent messaging is strong communication. Business may face some
problems but the ration of the failures should be under controlled. Open lines for business
communication are necessary for consistency in business. You can examine the consistency level
of business form past days. (Schramm, 2011)

Clarity

This is a critical part of business communication, where messages are continuously sent over
different media to many customers or peoples. Technology and globalization makes business
communication more difficult, even for a small business like all phones that might be challenged
to control internal and external messaging. If your thoughts and ideas are clear, then you have to
begin by clearing your thoughts and purposefully making a choice of the words and expressions
that you are going to use. You should choose words and expressions that are known to the
reader. If you are calling through telephone to the customer then your voice or audio should be
clear to the receiver. (Smith, 2016)

Medium

A communication medium is just how your message is sent to the receiver. It is often referred to
as the communication channel. Medium communication has further two parts:- Physical and
Mechanical Media. Use the compatible server or system to transfer the class immediately.
(toolbox, 2008-2016)

Relevancy

Make a communication system which will be relevant in upcoming days or for future business.
Relevance is an important part when any company is going to invest a money to construct a
business structure.

Mode of Communication

Face to Face Communication

Face-to-face communication is the most common in business organization especially the
business like Red Rooster have. This includes casual conversation between two people. This
communication have very easy communication style that everyone has experienced. Face to Face
requires no extra materials to communicate with others, making this the cheapest option for
communication. (Acacio, 2012)

Video Communication

Video communication is succeeded by using web cameras to connect two or more parties and
Franchises. This is the other form of communication after face-to-face communication, as you
get most of the same returns.

Audio or Telephonic Communication

Audio is a form of voice communication, such as a conversation on a mobile or telephone. This

is a good instant communication tool, but it does not have the benefit of permitting you to see the
other person. All Phones and Red Rooster both companies are using this mode to communicate
with the consumers. For the promotion of the product, call the customer in business hours only
so that the customer does not feel bothered. Red Rooster is receiving the order through this mode
of communication. Be polite and respectful while calling to the consumer.

Email or Text Based Communication

This method includes Internet communication, such as email, text messaging, instant messaging
and printed papers. Text communication does not have the paybacks of audio and video
communication, but it is much easier to allocate information to a group of people and save
records of the communication for the further use. (Marketer, 2016) All Phones and Red Rooster
both companies are using email communication method to communicate with customers. All the
franchisees are grouped together through using these communication methods. Email or text
communication are also used to send the offers details to the customers. By using this method
both the companies are getting more promotions in the market. (University, 2016)

Personal Visits
This mode of communication is used to contact the consumers by visiting personally. Personal
meetings are mostly associated with agenda like sales, revenues, client base, complaints from
consumers and solution, new relationship making etc.

Broadcast and Website

This type of communication method is used to broadcast the common type of information on the
website, So that all the consumers or visitors can inform easily by us or they can check all the
offers individually on the website. This method is the much easiest method to pass the
information to the online consumers.

Social Media Communication

Social Networking is other mode of business communication. Social network is a social structure
made of persons or organizations that are tied together by common interests. Social media has
become a very simple form of communication. It combines characteristics of some of the other
forms of communication such as written communication and remote communication. It permits
for real-time feedback with a written record of what has been communicated. Social networking
occurs through a variety of websites that let users to share content and interact with similar
interests. A note of caution on Internet social networking: once you put something out there it's
hard to take it back, so you have to be careful. (Ritter, 2014)

Client / Server Communication for Transactions

The vital business actions like sales, requirements and other information can raised demands for
the product and services. The system redirect daily sales, requests, customer satisfaction
analyses, reward points and much more. When an action takes place through the outlet, it is
reflected online also for consumers so that consumers may get the bills of invoices and service
receipts any time when the needed.

Role of Business Communication in Business Transactions

A business transaction can be any undertaking or dealing within a business. Communication
within the business is an important factor in handling transactions. The ratio of successful
transactions will increase the reputations

Conclusions

Red Rooster is dealing in the field of chicken, foods and beverages. Red Rooster is making
innovations in the field of restaurant business in Australia. Red Rooster has a good hospitality
services, which helps to keep the customer bounded with the restaurant and their products. Red
rooster provides services in the field of food and beverages that to some extent transactions. Red
Rooster is easily managing their services which the company offering to the customers. Red
Rooster has much employee’s power as compare to the All Phones. More man power means
more the productivity. Both companies have their different fields of business. Both the
companies are doing their business. Both of the companies are serving their customers very well
and in future they might think about making relation to do business with their global rivalries.
Both companies are using the all new modes of communication methods in touch with outer
world. Also both have a good network of communication in the market. Both of the business are
avoiding the inconsistency as possible as they can, because inconsistency in the business can led
harm to their network in the market. Both businesses has to maintain the clarity between their
employees and customers also because it is the key thing to determine the sale of the goods and
worth in the market. Red rooster is following the approach to serve their customers face to face
with a pleasant behavior. Both of the companies has to make good relation with their rivals.
Main focus is on advertisement of the products. By advertising the products through different
channels like physically (making posters, pamphlets etc.), through electronically (on the internet,
social networking sites Facebook, twitter etc). It is basic rule of the business that more you invest
in the business more you gain the profit from the business. Because the is only about to take
risks. Without taking risks you will not able to make the profit. So following this methodology
both businesses are giving more stress on investment plans and on the advertisement of their
business in the market.
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