Suppliers

Help center
 INDEX

1. Help center
01 | HELP CENTER

Reviewing how to access help center

1. Click on the question

mark icon and then on
the ‘Help center’ access.
01 | HELP CENTER

Exploring the help center

Frequently asked
questions

2. Use the search bar to

find answers to your
functional and
navigational questions
01 | HELP CENTER

Exploring the help center

3. Into the Learning

Center you will find
documents and videos
with tutorials
01 | HELP CENTER

Exploring the help center

4. Check the selection of

tutorials if you wish to
review a specific process.
01 | HELP CENTER

Asking for support

5. Log in your
account to ask
for support.

6. If you are having trouble logging

in, check the following options to
see which one fits the problem you
are encountering
01 | HELP CENTER

Asking for support

7. Enter a brief description

of your question or issue
01 | HELP CENTER

Asking for support

8. Review the recommendations

9. If after your search you don’t seem to
generated based on your search.
find a solution for your issue, click on
‘Something else’ button at the bottom
of the page.

10. A pop up message will display, click

on ‘Contact us’ button.
01 | HELP CENTER

Asking for support

11. Provide information about your issue, attach a screenshot if needed and
categorize it, facilitating the support team's understanding of the issue.

12. Specify the

impact that the
issue has on your
business.

13. Complete your contact

information and user details
v from your account. 14. Click on ‘One
last step’ to
continue.
01 | HELP CENTER

Asking for support

15. Select the method by which

which you would like your issue
to be handled.

15. Click on ‘Submit’. The

support team will contact you
based on the method option
selected.