AUGUST 2022

Please be advised that the below dates have been declared a holiday by virtue of Proclamation
no. 1236;
Special (Non-Working) Holiday – August 21, 2022 (Ninoy Aquino Day)
Regular Holiday – August 29, 2022 (National Heroes Day)

In line with the above declaration, the Human Resources Department would like to remind you
of the implementing rules and guidelines based on the Philippine Labor Code.

*Non-exempt employees shall be compensated as follows:

For Special Non-Working Holiday
 If worked
 130% of their normal compensation
 If worked and falls on the employee’s rest day
 150% of their normal compensation

For Regular Holiday

 If unworked
 100% of their normal compensation provided that:
 The employee is present or on paid leave the day immediately preceding
the holiday.
 If worked
 200% of their normal compensation
 If worked and falls on the employee’s rest day
 260% of their normal compensation
 If worked and falls on a special holiday
 260% of their normal compensation
*Exempt employees, who work the entire eight (8) hour shift on a
holiday, will be provided with a paid day off in-lieu.
CRITICAL WORK DAY
In line with this, all employees are also reminded that Regular and Special Holidays are declared
as critical working days. Operations Managers / Team Managers are expected to ensure that
agents within their respective accounts/ teams are properly accounted for. Except for vacation
leaves that are already filed and approved prior to this day, absences during critical working
days are to be dealt with in accordance with our attendance policy.
Note: Any changes on the holiday announcement will be communicated accordingly.

POCs for URGENT HR CONCERNS:

You may reach out to your respective Site HR Partners below:
SITE NAME CONTACT NUMBER
ALABANG WELLA UY-SOBREMONTE (+63)9190895670
PARANAQUE GAB DOMONDON (+63)9190873350
BOHOL & BOHOL 2 DARLENE JUAB (+63)9288026667
CYBERPARK JOENAS INGUA (+63)9199902484
DAVAO CHRISTY GEMPISAW (+63)9988412454
SHAW VERYL MANALAYSAY (+63)9985876089
SILVER CITY THERESE BACUNANA (+63)9985892083

POCs for URGENT BENEFITS CONCERNS:

You may reach out to your respective C&B Representatives below:
SITE NAME CONTACT NUMBER
ALABANG RAPHAEL PEREZ +639691599936
BOHOL CLYANN NUGAL / JJ
+639989625130
BOHOL 2 MARTINEZ
KRISTINE DESALES
CYBERPARK +639086548501
JHON DAVID MANLANGIT
REENA ANDICO
DAVAO JOYRACHELL JUMAWAN +639989803144
KARL DELA COSTA
SHIRLEY ABAPO
ELAINE FERNANDEZ
PARANAQUE +639190695257
PATRIZHA DELA CRUZ
INA THERESA RAYMUNDO
MARY ANN CATABAY
SHAW RAJEN SORIANO +639209777668
HANNAH MONTES
SILVER CITY MIRRIANNI PASCUAL +639086548503
CONFINEMENT / MEDICAL EMERGENCIES DURING HOLIDAYS:
During holidays, most Out-Patient doctors (OPD) and clinics may not be available for
consultation, therefore, non-emergency cases will be accommodated at the Emergency Room
(ER) of accredited hospitals. For ease of transaction, please call Medicard’s hotline first through
(02) 841-8080 or toll free 1-800-1-888-9001 for proper endorsement to the hospital.
*Please take note that said accommodation of non ER cases in the ER of hospitals will only be
done on Holidays. During regular days, Non-ER cases will have to go through the usual process
of availment—Call Medicard Hotline to schedule appointment, secure LOA from HMO Offices/
representatives in hospitals.

1. Call Medicard’s hotline through (02) 841-8080 or toll free 1-800-1-888-9001 for proper
endorsement to the hospital. Inform representative of the name of the hospital, name of the
patient (indicate if an employee or dependent(s) enrolled for HMO coverage), and nature of
illness. Please ignore this step if the patient is a dependent who has not been enrolled for HMO
coverage.

2. Bring the patient to the emergency room of any Medicard-accredited hospital. Do not forget
to present Medicard ID.

3. Coordinate with Hospital Billing section and Philhealth Section for the needed Philhealth
documents: Updated Member Data Record (MDR) or Philhealth ID indicating name of patient.
NOTE: “If a member is not able to present an updated MDR, secondary supporting documents
such as birth certificate, marriage contract and other documents may be accepted to ensure
Benefit claim availment.” Should there be a problem with availing the benefit, please provide
us 48 hours lead time in requesting the Certificate of Contribution (COC), thus it is advisable
that request for COC be done at the start of confinement to avoid non-availment of PHIC
benefit during discharge from the hospital.
Please refer below for the coverage of the Compensation and Benefits Team during the above-
mentioned Holidays:

21-Aug-22 29-Aug-22
SITE C&B
(Sunday) (Monday)
ALABANG
RAP PEREZ RESTDAY 8:00PM - 5:00AM
ELAINE
RESTDAY HOLIDAY OFF
FERNANDEZ
PARANAQUE
SHYE ABAPO RESTDAY 8:00PM - 5:00AM
PAT DELA CRUZ RESTDAY HOLIDAY OFF
INA RAYMUNDO RESTDAY 8:00PM - 5:00AM
CYBERPARK
KR DESALES RESTDAY HOLIDAY OFF
JHON MANLANGIT RESTDAY 8:00PM - 5:00AM
SHAW
MEANN CATABAY RESTDAY  
RAJE SORIANO RESTDAY HOLIDAY OFF
HANNAH MONTES RESTDAY 9:00PM - 6:00AM
SILVER CITY
MEANN CATABAY RESTDAY 9:00PM - 6:00AM
YANNI PASCUAL RESTDAY HOLIDAY OFF
BOHOL & BOHOL2
CLY NUGAL RESTDAY 9:00PM - 6:00AM
JJ MARTINEZ RESTDAY HOLIDAY OFF
DAVAO
REN ANDICO RESTDAY 11:00PM - 8:00AM
JOYA JUMAWAN RESTDAY HOLIDAY OFF
KARL DELA COSTA RESTDAY 9:00PM - 6:00AM