“ MANAGING WITH HEART”

LEADERSHIP AND COMMUNICATION

BLOQUE: DG-PREIBS08A1M

PROFESOR: VERA VASSALLO, LEONARDO

● Becerra Rodriguez, Rafael Antonio 1720174

● Pampa Taipe, Jeferson Marcos 1710295
● Parra Guerrero, Moises Alonso 1710049
● Peña Cordova, Piero Leonardo 1610574

Lima – Perú

2022 – 01
For today's society, empathy is one of the bases for leadership since an empathic leader can
communicate in the most appropriate way with each person. Likewise, the speech and the
way of expressing ideas adapt quickly and effortlessly, which increases the possibility of
success in each conversation that the leader has with the members of her work team. In this
way, it is possible to inspire people to pursue more ambitious goals, work harder and achieve
goals through effort. In addition, a leader must know how to manage situations, make
decisions with critical thinking and thinking about how the results of her decision will affect
others.

First of all we want to explain what we understood as a group about the concepts mentioned
by the book when they expand on empathy and leadership. In the book it is mentioned that
many people confuse leadership with authoritarianism; in other words, they consider that in
order for the company or organization in which they are in charge to function properly, the
employees must be treated with a well-marked distance, as a group we agree that this is
totally wrong, because although being in charge of a group requires a sense of management in
making decisions that are important and many times you will have to convince the people
around you that your ideas are better, it does not mean that these should be imposed or that
everyone should be governed based on to them simply because you have a better hierarchy in
the company. This chapter of the book mentions different examples of leaders who had to
change their approach for the good of the organization, since if this had been the case, not
only would the company have had poor results, but it would not have allowed the
development of large companies. employees who have great ideas, but without the trust of the
person at the head nothing would have been achieved.

We will start by mentioning what we mean by managing with heart, when we talk about
doing actions with the heart we can explain that in our society we are very aware that this
phrase permeates people's feelings, because it indicates that we will act correctly or with a lot
of empathy , so when talking about managing it is important to mention that the pillars must
be empathy and solidarity. When a boss puts himself in the shoes of his employees, he is
more aware of the decisions he is going to make that he supposes will affect his workers, also
when he is empathic at work he takes the time to review the mental state of each one from
them; that is, if any of them is having problems outside of work and that these are affecting
his production, as his boss you can take the time to talk with him, review his situation and if
there is any way to help her . This does not mean that as a boss you should be friends with
everyone in the company, because you can keep your distance from them, but basically you
can understand them and be sensitive when dealing with them.

Examples:

As a college student:

An anecdote that one of our members tells us is when he was in the seventh cycle, he had a
group where a girl had suffered an accident which left her incommunicado for certain days.
In the course, advances of a final project are presented and since she did not communicate,
her classmates decided to withdraw her from the group due to lack of knowledge. After a
week, the student returned to attend classes but with crutches and at the end of the class she
spoke with the teacher. The teacher understood his student's situation and put himself in her
place, so he gave her certain days to catch up and talk with her work team about what had
happened. Our colleague tells us that the student had suffered a strong fall which caused a
fracture in her arm and she had to be hospitalized. Her group reached an agreement so that
she could continue and not lose the next notes that were left to be evaluated. Nowadays,
teamwork and knowing how to think that not everything is work is very important because
you generate that leadership and connection with others that allows others to move forward.
In this case, the teacher and the group were empathic with the girl and both emotional and
academic progress was achieved. Some people simply choose to withdraw the person or not
give them opportunities so as not to lose their goals or not deviate from their goal, just
because they are thinking about work and do not see what their collaborators or people
around them may be going through.

In a business setting::

A member of our group who is working in an insurance company spoke with his manager so
that he could tell us an anecdote related to our concept. He tells us that about five years ago,
there was a somewhat radical manager because the jobs and the way of directing were not
very efficient and caused the workers to become very stressed, which is why there was a very
frequent turnover of employees. Few people got used to the job and felt that they could not
express their opinions for fear of retaliation and simply choose to resign. He tells us that one
day the manager was receiving criticism from his bosses because the indicators had dropped
since he entered the position but even so he continued with his bad attitude and he asked the
accounting area (the area where performance had dropped the most) that they tried harder and
improved their work. This act bothered all the workers so much that they got together to send
a letter presenting their complaints about it and the work they were receiving from the
manager was unacceptable. After a few days they received the news that the manager was
fired and replaced by a more qualified person. The new manager was more friendly and
quickly connected with the workers that the indicators went up in just one week. The workers
felt in a better work environment and some things were modified so that the relationship
between everyone could be more effective. Again, this makes us understand that we do not
always have to think that the person in charge is right and that teamwork is important because
it improves productivity and communication between everyone.

Conclusions:

● Social skills are important not only because they allow people to live in society, but
because they are the right way to form meaningful relationships with people in every
aspect of life.
● Social intelligence is not the same as emotional intelligence, however both are
important to properly communicate with others.
● Since most of the communication is not verbal, it is important to control the tone of
the voice to get the right message across, as well as control the expressions of the
face, due to people preferring to talk to someone who is open with his emotions.
● Empathy is important to form meaningful relationships with other people, as well as
reach agreements with them.
● Followers seem to have a preference for leaders who show empathy and
understanding and care about them as people; and respond accordingly by having a
good performance.
● A dictatorial leadership style is not an effective one, since it stresses the workers too
much and diminishes its performance considerably, as well as highly increasing the
turnover rate.