Table of Contents

List of Tables

List of Figures

INTRODUCTION

TASK 01

BUSINESS PROCESS IMPROVEMENT OR REDESIGN

A. Discussing the business process of Munchee Biscuits Company organizational mission

and strategies

B. Identifying key stakeholders related to the process improvement and their management
plan to identifying “important” stakeholder

C. Describe the choice of investigation techniques by mentioning their appropriateness and

limitations

D. Conducting GAP analysis between current “as-is” process models and the “to-be”
process models

TASK 02

ADOPTING DATA ANALYTICS FOR BUSINESS PROBLEM SOLVING

A. Literature review regarding current state of affairs of data analytics based business
problem solving

B. Producing a prototype solution to applicable organizational process

TASK 03

CHANGE MANAGEMENT IN THE CONTEXT OF BUSINESS ANALYSIS

INTERVENTIONS

A. Reflecting how business analysis interventions approached in change management and

challenges faced, techniques used to overcome those challenges and lessons learned

CONCLUSION

REFERENCE

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List of Tables

Table 1 NPV
Table 2 NPV

List of Figures

Figure 1 Transformational Process

Figure 2 Quality Management Process
Figure 3 Value Chain
Figure 4 Internal Stakeholders
Figure 5 Connected Stakeholders
Figure 6 External Stakeholders
Figure 7 Recruitment Process Improvement
Figure 8 Contract Management Process

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INTRODUCTION

A Sri Lankan food manufacturer, the producer of Munchee biscuit and one of the oldest biscuit
producers in Sri Lanka, Ceylon Biscuit Limited (Branded CBL, commonly called Munchee) is a
Sri Lanka food producer. Ceylon Biscuit Limited (CBL) is one of the fastest-growing and biggest
conglomerates, manufacturing and selling many leading brands worldwide in biscuit,
confectionery, cereals, soya products, organic fruit products and many other categories
recognizes as a retailer driven by technology and creativity. In the late nineteen sixties, CBL was
established by the Sri Lankan government and Care International (USA) under contract to
provide protein-enriched biscuits as a midday meal for Sri Lankan schoolchildren. When coping
with the production of this contract for Treatment International, it was stated by the organization
that there was excess reduction capacity. So the company wanted to launch its brand using this
surplus manufacturing capacity, and that was how the Munchee biscuit brand, which later
became the dominant market-leading biscuit brand, was introduced to Sri Lankan Market
[ CITATION Mun19 \l 1033 ].

Munchee was not the dominant biscuit brand in Sri Lanka until 1990. Until that time, the farm
was engaged in contract production for Huntley and palmer of similar UK biscuits other than the
production of Care International biscuits for the launch of the Ceylon Biscuits. The Munchee
brand began to vigorously penetrate the Sri Lankan biscuits market from the beginning of the
new millennium and now the Ceylon Biscuits company has become one of the island's biggest
private group of firms. Ceylon Biscuit initiated its diversification push with the dawn of the new
millennium by setting up its wholly own subsidiary CBL foods for the manufactured chocolate,
cake and jelly and at the time CBL took ownership of the share of Lanka Soy, Convenient Foods
(Samaposha) and Cecil Foods so that the firm is now in a position to sell different products to the
Sri Lankan food industry.

Ceylon Biscuit Limited goal is to become a pioneer in confectionery with a national footprint
and popularity in South Asia. As a privately held group of firms, there is no clear mission for the
CBL group. Instead, what the organization CBL does is adapt a series of marketing targets to
reach each year, such as growing a certain brand's market share by some amount. The main
sector of the CBL group today is food processing and it was originally limited to the manufacture

15
of biscuit. The firm then switched to the production of chocolate under the Ritzbury brand name,
as well as the production of cake under the Tiara brand name, as well as the production of wafer
biscuit under the same Munchee brand, and recently went into the production of instant jelly
under the Go Jelly brand. The company took ownership of Lanka Soy, Samaposha and Cecil
during the same time, so now CBL is participating in the country's fruit drinks industry, Soy oil
market and serials and snacks markets [ CITATION Cey19 \l 1033 ].

The flagship brand Munchee has over 60 per cent market share in the country's biscuit market in
terms of market share and the cake brand Tiara holds over 80 per cent market share after almost
whipping out all rivals in the market. Around the same time, the other dominant Ritzbury brand
has a market share of 50 per cent in the chocolate slab market and a market share over 70 per
cent in the chocolate-coated bar market. It can also be inferred that CBL has been an industry
leader in the Sri Lankan market for the past few years in the areas of biscuit, cake and chocolate
markets, and the firm will most likely be able to retain its supremacy in the market.

15
TASK 01

BUSINESS PROCESS IMPROVEMENT OR REDESIGN

A. Discussing the business process of Munchee Biscuits Company organizational

mission and strategies

Strategies of Munchee

The policy of high production and the low-profit margin is one of the main tactics implemented
by the organization to face market challenges. Thus, by gaining the largest market share and
continually pushing harder to raise its market share thus holding retail price in line or
marginally higher than rivals, the organization mass manufactures its products and thus CBL
has been able to reach high sales levels while consistently stealing competitor market share. The
organization has made a tremendous capital investment in large scale plant and facilities to
expand manufacturing capacity and cater to high revenue volumes. The business has focused
heavily on ads to put itself in the target consumer segments and to go grow commodity market
share. The quest for prospects is also being carried out in emerging business segments. Quality
creativity also plays a vital role in the CBL approach.

For example, historically, biscuits such as "Lemon Puff" inside the biscuit sandwich with
yellowish cream became an enjoyable part of children and typically biscuits surrounding the
cream were thrown away. But Munchee took into account this consumer experience, and the
result was Munchee Lemon Puff, in which the biscuit portion also has the taste of lemon cream
and it's not appropriate to throw away biscuit. Munchee Lemon Puff has just 23% market share
in the Lemon Puff market previous to this innovation, and now has 80%market shares in the
Lemon Puff market. In the country's chocolate market, the earlier perception was that chocolate
means chocolate slabs. However, Ritzbury launched on the Sri Lankan market chocolate –
coated products such as chocolate wafer (Chit Chat), chocolate-coated peanut ( Go Nut),
chocolate-coated biscuit (Chunky Choc) etc. in the chocolate-coated food segment, this product
breakthrough gave about a 70% market share to CBL [ CITATION Cey19 \l 1033 ].

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Another benefit breakthrough for the client is cakes that can be stored for 6 months without a
refrigerator. Quality creativity is also one of the CBL group's main developments that seek to
beat its rivals and win a greater market share. It should be remembered that the business is well
conscious of the value chain. The company is incorporating some backward incorporation in its
supply chain. The organization has also built up a farmer network and goods are imported
directly from producers. Earlier agro-products have been purchased from wholesalers. The CBL
has formed a close relationship with plastic and flexible packaging manufactures such as
Modern pack as a business that absorbs a large number of flexible packing materials.

The business has entirely outsourced delivery of its merchandise. Distributors and agencies sell
CBL goods across the island. In India and Singapore, export distribution is also achieved by
export distributors. Therefore, the organization does not participate in non-core practices. The
business would not have its car fleet or intermediate stores, for example, Distributors carry put
the full transport of finished goods. Also, the organization is in the process of integrating the
value chain and an ERP system has already been set up in the Ranala Plant, and further
development of the ERP system is ongoing, covering the whole community of business.

The activities of the company will be able to overlook the management easier. It should usually
be remembered that two generic methods explained in the literature are adopted by the CBL
community. One is the entity seeking to attain cost leadership in the field. This solution is not
attempted by general cost control programs, but by possessing technical dominance over its
rivals. For example, Maliban still has electrically heated ovens in its biscuit plants, the main
competitor. While CBL had similar biscuit manufacturing plant at the beginning, they were
rushed to update electrically heated plants to use diesel to heat ovens, and now CBL is further
upgrading its plant to heat with LP gas. Switching to diesel or LP gas ensure enormous cost
savings. So, while maintaining the cost of goods in line with competitors, the CBL enjoys
higher profits than its rivals.

Besides, another aspect allowing CBL to become a low-cost manufacturer in the industry is the
reduction of manual labor in the manufacturing process by industrial automation. Decisions to
set up a farmer's network and make a direct purchase from farmer further improve the role of

15
CBL as a low-cost producer.

Diversification of industry as well as products is another generic approach adopted by the CBL
community. Two examples of food diversification and novelty include the arrival of chocolate
coating products into the local market and the introduction of cakes with a longer expiry date.
The CBL group is now in the market diversification process. CBL was initially a small
manufacturer of biscuits. Then they joined the chocolate industry. And next, cake production
continued. Production of jelly began after that. Samaposha and Lanka Soy were later taken over
as managing shares. Then the purchase of the fruit drink company, Cecil, made it into the fruit
drink market. This illustrates how the diversification of industry has continued. And CBL has
already stated its intent to penetrate the county's real state market as well. Thus, the feasibility
of constructing a middle-income community housing complex in the old factory premises at
Ratmalana is being discussed. In the last ten years, this diversification approach has given the
business the benefit of finding new market prospects and retaining a high degree of growth.
Since the industry has been able to expand and make money continuingly, company
reengineering methods are not currently taken into account. Balance Score Cards are only used
to chart sales growth, and BSC has not been adopted in the fields of development and
operations [ CITATION Kap10 \l 1033 ].

Recently, it can be seen that the CBL community has done a fantastic job in terms of building
consumer value. CBL aims to achieve an international standard of product consistency while
maintaining local consumers' prices attractive. The Tiara cake case can be seen as the perfect
example of improved production of consumer value. CBL strategically hires ads to generate
demand and to shift customer mindsets. For e.g., earlier Cream Cracker was a commodity
synonymous with the perception of 'get better soon' in culture and largely eaten by the
population over 35 years. YetCream Cracker is still used for 'limited hunger' and is also
commonly eaten by the age of fewer than 35 years. So in this sense, as part of the marketing
plan, as the industry leader in the island's biscuits, cake and chocolate markets, Also, the
production of product formulations domestically, close to those of prestigious multinational
brand, is carried out in CBL group labs and hence the organization can manufacture local
versions to international products. This is part of the group's corporate strategy. The CBL group

15
is seeking to position itself in all consumer segments while paying particular attention to the
young crowd segment.

Today, with a global footprint and popularity, Munchee is motivated by a mission to become the
pioneer in confectionery in South Asia. The firm has aggressively extended its activities under
innovative leadership, invested heavily in new facilities, factories and technology, and developed
a large sales and distribution network.

Input / Output Transformation Process

Figure 1 Transformational Process

A process of transformation is any activity or set of operations that take one or more inputs,
transforms and adds value to them and provides output to customers. Where the origin is raw
products, it is reasonably easy to understand the transformation involves, as where milk is
transformed into cheese and butter. Where the origins are data or humans, the nature of the
transformation may be less evident.

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This System for Operations Management demonstrates Munchee's input transformation/process
output feature. Ingredients, milk, eggs, rye, wheat flour, sugar and chemicals are put here as an
input. Then it is manufactured using advanced and innovative technologies in the transformation
or process phase to boil, cock, process and package in a box. Finally, we get things like Biscuits,
Chocolates and other sweets as final products. The company typically illustrates the input
transition as well as the process output function given the organization's operating process. For
their commodity, Biscuits, the organization's production includes milk, eggs, barley, wheat flour,
sugar and chemicals. The ingredients will be used and stored during the transition stage of the
organization with the use of sophisticated as well as new technologies to melt, prepare, produce
and package the food.

The performance will be the finalized product, which is Biscuits, a premium product. The same
will be used for the production of chocolates as well. During this, the enterprise that goes along
with the plan of their enterprise would have superior value and obligation in their company in
which the organization uses quality ingredients as well as raw materials as its input. The firm still
uses new manufacturing, which requires advanced machines in the processing and packaging of
its goods. Via this, the finished product would have superior value and the company will be
responsible for supplying its stakeholders with better goods as well.

Quality Management Process

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 DEFINING
QUALITY

MEASURING
QUALITY

IMPROVING
QUALITY

Figure 2 Quality Management Process

A Quality Control Process is a collection of protocols followed to ensure that a team's

deliverables are fit for purpose. Any quality complaints are detected and addressed rapidly as
part of the QTM process [CITATION Qua11 \l 1033 ].

In quality management, with the business in mind, they follow a solid process. The corporation
practices Total Quality Control (TQM) to provide the commodity with the highest quality along
with six sigmas to ensure that the enterprise delivers zero-defect goods. The company's products
are foods that are more concerned with the security of its products. The company guarantees high
quality according to its strategy and the company also takes responsibility for its products. For
this, the organization prefers appropriate manufacturers, and the organization often controls the
activity from commodity origins to final dealers, and the organization is not to compromise on
any duty.

Defining quality: At this point, the company specifies and decides the standard of the
commodity, process, and machinery of the organization as well as the qualification of its
workers. After this, for input, processing and output, only the norm can be set. In the enterprise,

15
this determines the output level as well as the efficiency of the manufacturing processes of the
company and triggers it [ CITATION Wah12 \l 1033 ].

Measuring quality: If the quality of the product is defined as the next phase in the organization,
the quality should be calculated as well as tested if it is measured. If any mistake is discovered
by the company, the procedure can be reviewed again to figure out the loophole that makes them
preserve consistency [ CITATION Nil01 \l 1033 ].

Improving Quality: By representing the standard and surveying quality, it does not necessarily
end duty. To increase consistency, it continues to check the fresh cycle and movement in the
growth. A money-saving piece of slack appraisal operates on the off chance that it arrives to
accept fresh or additionally persuasive and modified measure and on the off chance that it is
optimistic, by then they present it [ CITATION Wan13 \l 1033 ].

Value Chain Analysis

Figure 3 Value Chain

Source: [ CITATION Ens01 \l 1033 ]

Primary activities

Inbound Logistics

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CBL inbound operations include dealing with and supplying raw materials for production. The
company gets the raw materials from the quality manufacturers of the company and they will
buy them and stock them in the warehouse of the organization. The corporation guarantees the
timely settlement of the inbound freight invoices as well as the effective resolution of
inconsistencies.

Operation

In terms of the operational phase of the enterprise, the corporation usually illustrates the input
transformations as well as the process output function. For instance, the production of the
company involves milk, eggs, barley, wheat flour, sugar and chemicals for its product. During
the transformation time of the company, the ingredients can be used and processed with the use
of advances as well as new technology to heat, process, store, and label the substance (Olamade
2014). The performance will be the finalized product, which is biscuit, a premium product. The
same will be used for the production of other items as well.

Outbound

The operations that supply the commodity to the customer by going through multiple
intermediaries include outbound logistics. Inventory storage, warehousing, arranging, order
collection, transport and distribution to the destination are other outbound logistics operations.
The outbound logistics can be studied and streamlined by CBL Associates Assets Inc to discover
sources of comparative advantage and meet its market growth goals.

That when outbound operations are handled in promptly with optimum costs and product
distribution procedures have a limited negative impact on efficiency, customer loyalty is
maximized and growth prospects for the business are improved. When its goods sold are
perishable and need fast distribution to the end customer, CBL Associates Properties Inc should
pay particular importance to its outbound supply chain operations.

Marketing and Sales

15
To convince customers that its services is superior to competitors, CBL Associates Properties
will show the benefits and distinguishing point of the goods offered at this stage. Until CBL
Associates Properties engages in marketing and distribution activities, value is not produced only
by selling a high quality product as affordable prices and distinctive features. Sales agents and
sponsors play a large part here.

CBL Associates marketing and distribution practices are selling power, advertisements,
promotional campaigns, pricing, product variety, quotation and relationship building with
channel members. The corporation should use the marketing funnel strategy to manage the
marketing and sales process. Depending on the corporate properties, brand value, strategic
landscape and overall market place of CBL Associates Properties marketing campaigns may be
either push or pull in nature.

Services

In building consumer satisfaction, the pre-sale and post-sale services offered by CBL Associates
Properties would play an important role. Post-sale facilities are perceived by contemporary client
to be as relevant as publicly and promotional efforts. In the present technologically advanced
age, the influence of negative e-WOM due to inadequate support service cannot be weakened. To
prevent negative brand image, the organization must evaluate its support practices and instead
use them as a method to spread good word of mouth related to swift, effective and productive
support services.

Secondary Activities

Help programs play an important part in the planning and facilitation of activities related to the
main supply chain. As explained below, CBL Associates Properties Inc can also benefit from the
review of its support operations.

Firm Infrastructure

A variety of operations are defined by the company's infrastructure, such as quality control,
handling of regulatory affairs, accounting, finance, forecasting and strategic management.
Efficient infrastructure management will allow the benefit of the entire value chain to be
exploited by CBL Associates Properties Inc. To reinforce the strategic positioning of the market,

15
CBL Associates Properties Inc will control infrastructure operations (or generally called
overhead costs).

Human Resource Management

CBL Associates can analyze human resource management by evaluating different HR aspects,
including-recruiting, selecting, training, rewarding, performance management and other
personnel management activities. The effective HR management can allow CBL Associates to
reduce competitive pressure based on motivation, commitment and skills of its workforce. The
company also achieve its cost minimization objectives by analyzing hiring and training cost with
their relative return. The heavy dependence of CBL on employees’ talent will increase the
importance of this value chain support activity.

Technology Development

In a modern, technological advanced era, almost all value chain activities depend on
technological support. The technological integration in production, distribution, marketing and
human resource activities requires CBL Associates Properties Inc to realize the importance of
technology development. It can be divided into product and process technology development
activities. Some examples are- automation software, technology-supported customer service, and
product design research and data analytics. The research and development department of CBL
Associates Properties Inc is classified in this category.

Procurement

The procurement in value chain denotes the processes involved in purchasing the inputs that may
range from equipment, machinery, raw material, supplies, raw material and other items necessary
for producing the finished product [ CITATION Rot15 \l 1033 ]. Due to its linkage with multiple
value chain activities, CBL Associates Properties should carefully consider its procurement
activities to optimize the inbound, operational and outbound value chain.

As mentioned above, the application of Porter Value Chain model depends on understanding the
importance of all activities. After understanding the relative importance of identified value chain
activities, CBL Associates Properties should highlight areas where value can be added, cost
efficiency can be achieved, differentiation basis can be set, or processes can be optimized.

15
 B. Identifying key stakeholders related to the process improvement and their
management plan to identifying “important” stakeholder
Examination of stakeholders is a vital aspect of formulating the approach of an entity. A
stakeholder is a community of person who has an interest in what the organization does or the
organization's expectations. A company must recognize the interest of multiple stakeholders. A
vital aspect of the position of the strategic planner is to recognize the commitment that a
stakeholder partnership can provide to the organization's well-being. Assessing stakeholder
preferences helps a company to determine whether its priorities can include the means of
fulfilling the needs of the different stakeholders [ CITATION Jaa08 \l 1033 ].

Classification of stakeholders

It is important to generally divide stakeholders into three groups:

 Internal Stakeholders
 Connected Stakeholders
 External Stakeholders

Internal stakeholders

Internal owners are closely tied to the company and their interests may have a direct effect on
how it is managed [ CITATION Jaa10 \l 1033 ].

The internal stakeholders comprise:

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 Figure 4 Internal Stakeholders

Connected stakeholders

It is possible to consider related members as possessing a contractual arrangement with the organ
ization. The aim of pleasing shareholders is taken as the main objective that the organization's m
anagement would need to achieve, but if the business is to survive, consumer and financial target
s must be fulfilled.

Figure 5 Connected Stakeholders

External stakeholders

15
The government, municipal councils etc. are external partners. This community will have very di
fferent priorities and will have different skills to ensure that the company achieves its goals
[ CITATION Mor10 \l 1033 ].

Figure 6 External Stakeholders

C. Describe the choice of investigation techniques by mentioning their appropriateness

and limitations
Different inquiry methods should be used to make effective research on the renovation and
process change.

15
Interviews

This Market Research Approach or the audit process would be extraordinarily common to
different people. It is the enhancement of carrying out thought out social affair where the Market
Observer asks, gets, deciphered, and acknowledges the intent of the interviewee's needs for a
particular arrangement. This market assessment technique might again seem to be unimaginably
important and accommodating, in either case, is a specific limit for a business analyst to find out
that any strategy to master is crucial throughout the social occasion itself. The organization
should carry out sufficient audits to gather information about the present procedure in the
organization for both process optimization and redesign [ CITATION Sau16 \l 1033 ]. Interviews
of multiple persons within and outside the company may be done throughout the contracting
process. The information would be gathered in the course of interviews in which it is possible to
gather and record appropriate data in a suitable manner.

It is also possible to gather useful information for the recruiting process only through interviews
in which correct data are also gathered and recorded. To get proper details that can be used for
process optimization and the redesign of the specific process, this approach would be suitable.
This will also support the corporation in obtaining reliable data that enables the device to profit
in several ways. The method also lets the organization save resources on various areas in which it
needs to spend time on obtaining knowledge that is necessary for the enhancement of the process
and the overhaul of the company's processes.

Limitations

The restriction is that more time is needed. The interview should not be performed with a single
individual, so the interview can be conducted with multiple individuals to achieve sufficient
criteria to enhance the relevant procedure and redesign the process. Therefore, to overcome this
downside, the company should better arrange the interview with the specifications in a manner
that would not hinder the organization's plan of change and renovation.

Workshop

In addition to the requirements interview, the motivation for the requirements workshop is to
collect associates' basics on what they understand that another agreement should decide to do as,
for instance, to fix their problems. The distinction here is that the Specifications Workshop

15
reminds the twofold of a social affair of persons and makes a replacement form of collecting
exercise of fundamentals. There are a wide variety of approaches to organizing a workshop on
needs, and considering the desired outcome and subsequently discovering the meeting that will
deliver you this outcome is the important aspect to remember when coordinating such a market
research strategy. This, as an interrogation procedure, would also be an effective process. The
workspace would also have the benefit of needing both limited time and cash.

Limitation

Because the data is gathered in groups, the precision of criteria is poor, the downside of this meth
odology may be.

D. Conducting GAP analysis between current “as-is” process models and the “to-be”
process models
The current hiring procedure of the corporation is an internal recruitment mechanism primarily
for filling the positions of the organization and the organization does not adopt the required
standard recruitment approach in which a structured recruitment policy is strictly followed by the
organization. The mechanism has been considered weak and there has been a commitment of
process reform. The proposed model for the organization is,

15
 Figure 7 Recruitment Process Improvement

The hiring process to be implemented should be a cross-functional strategy that begins regarding
a down to earth workplace. It has an evident enlistment policy, but it is tenaciously affected by
extreme needs that are reasonably important to the alliance. A demand assessment is carried out
as a utilitarian division provides the appropriate HR office with suggestions on their need. The
HR office will review the timeline and make the required changes for the utilitarian office to
consider the necessary ones. Here, the fair office would be everyone from Communications,
Accounting, Development, Supply Chain, and so on, implying that assets are required to
cooperate to acts that are not implied in the investment plan for HR. Thus the conventional game
plan of obligations and the publication of the need by explaining is achieved after the cash
promise. Marketing is awarded lifting as it is understood through the correspondences of the
partnership over keeping up the brand character. A few sides will collide on the hopefuls who
join welcome. HR and Operational divisions will hold discrete and collectively get together as
the task demands. After the allegation, a covered enhancement is registered. The actual meeting
that will create the game plan that will be divided by the contender and the link will maintain full
efforts [ CITATION Kum11 \l 1033 ].

15
In addition to exacerbating this, uncommonly named decisions to inhibit the willingness of the
company to train and improve the newcomers accordingly. To achieve determinations as packs
rather than filling with a pair of individual posts, the right arrangement is known. Nevertheless,
at all times, this is still nuts. The association should, in any case, strive to adhere to the HR
Recruiting Approach and to manage the utilitarian principles as shown by it.

The organization takes a random approach in the contract phase of the organization in which the
specific terms and the contract year will be specified as well as shared. The corporation would
then strengthen the contract process in the enterprise. Most exercises are created by
unapproachable in GlaxoSmithKline by far. On these lines, the Coalition supervises the number
of communications to guarantee policy [ CITATION Mar18 \l 1033 ].

Understanding the board is a vital duration understanding between a division obtaining and a
supplier of pre-portrayed terms and conditions for deftly of products or implementation of
partnership over picks period. In this case, the dealer decides to pass on the partnership key on a
pre-picked whole on a particular date and condition.

Figure 8 Contract Management Process

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When the organization adapts Lotus Notes, it would be advantageous to recognize the board
protocol in the organization. The following perseverance through the RFQ, the provider will give
the Procurement Department a Contract Request that will choose the agreement in the structure
as a result of the survey. This will then be guided to the actual set of the authentic domain. The
altered interpretation is audited by the calmly disapproved of the office that referred to the deal
for the advancement of the actual social case. The report will measure if it agrees to their need,
or it will be sent back to the Procurement Department to rethink. The Procurement Department
will now continue trading with the supplier with the approved game plan. In the help of the
actual workplace, awareness will be separated by then.

Generally speaking, Lotus Notes should be replaced by the central ERP framework, SAP, since it
will help all record streams, to increase the comprehension of the board. By making this step, the
essential reports should not be told regardless, but cannot be reached by the simple divisions' ifs,
ands or buts, making synchronization completely more infinite. In the same context, the
interpretation of procurement should be that transport from the utilitarian workplace precedes
sending it to the legitimate get-together. The proportion of improvements required to the
agreement will be decreased by this. Also, it should be proposed that the store and cash can be
applied to the procedure since they can choose seems to the scheme and provide the suppliers'
nuances for their inside management purposes.

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TASK 02

ADOPTING DATA ANALYTICS FOR BUSINESS PROBLEM SOLVING

A. Literature review regarding current state of affairs of data analytics based business
problem solving
The basic cost-benefit analysis (regardless of the space cost calculation digit) is a loop in which
affiliations will analyze decisions, structures or extend, or choose an inspiration for intangibles.
The model is run by comparatively isolating the possible profits of development as the relevant
costs and deducting the expenditures from benefits. Right when completed, a great role appraisal
saving money would deliver solid data that can be used to allow fair completions around the
probability or likely sensitivity of an option or situation. For the method enhancement of
procurement and the contract management process, the company performs cost-benefit analysis.

Enhancement of Recruiting Process

Initial Investment - 20,000,000

Amount of years - 4

Cash flow over 4 years - 50,000,000, which is 12,500,000 annually

Payback time = 12,500,000 / 20,000,000

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 = 0.625

Discountin
Year Cash flow Cash flow x DR Present value
g Rate 12%
1st 12,500,000 0.893 12,500,000 x 0.893 11,262,500
2nd 12,500,000 0.797 12,500,000 x 0.797 9,962,500
3rd 12,500,000 0.712 12,500,000 x 0.712 8,900,000
Total 30,125,000
Table 1 NPV

The payback period findings indicate the amount of 0.562 years in which the company will
obtain the original investment within a limited time, so the enhancement of the mechanism will
be a positive.

Initial Investment NPV= Absolute present value

= 30,125,000 to 20,000,000

= 10,125,000

The NPV also indicates a quantity greater than 0 where the project would be a good one in order
to boost the operation.

Enhancement of contracting process

Initial Investment - 15,000,000

Number of Years - 3

Cash flow over 3 years: 60,000,000, which is 20,000,000 a year.

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Duration of payback = 20,000,000/15,000,000

= 1.333 333

The payback period results indicate the sum of 1.333 years in which the company will obtain the
original investment within a limited time, so the enhancement of the mechanism will be a
success.

Discountin
Year Cash flow Cash flow x DR Present value
g Rate 12%
1st 20,000,000 0.893 20,000,000 x 0.893 17,860,000
2nd 20,000,000 0.797 20,000,000 x 0.797 15,940,000
3rd 20,000,000 0.712 20,000,000 x 0.712 12,240,000
Total 44,040,000
Table 2 NPV

The NPV also indicates a quantity greater than 0 where the project would be a good one in order
to boost the operation.

Concepts of Process Improvement

Phase mapping of industry, a Business Process Management (BPM) loop, is a framework used to
establish graphic representations of job steps. For example, when an item encounters bundling or
when an operator's leave is grasped, company measure maps display the relationship between the
strategies and duties to pass on a finished outcome or connection. This instance of documentation
is concerned with what an organization does, why it does what it does, what the criteria are for
advancement, who is eligible, and when and when different advancements can occur. Company
measure masterminding drives straightforwardness, equally concerning all accessories,
particularly those attracted by continuity, for those within the affiliation [ CITATION Rad10 \l
1033 ].

They can be made available in flowcharts and photos of Business Process Modeling and
Notation (BPMN). Company process mapping is routinely confused with the outlining of

15
business assessment. They are more dazzled by how the cycles are done, and who (or whose
office) executes them, exactly as authorities conduct business steps.

Subsequently, by analyzing the processes and worrying about the priorities and fundamentals of
the affiliation, they spin by isolating and improving the market cycle preparation. The subtleties
of the entire company's blueprint of periods are prepared by a business cycle. The preparation is
regularly used to adjust the intervals of the affiliation of their complaints, reliably called an
"outline." Showing is all about the broadcasting of loops when orchestrating is about what's in
place. The Kaizen principle can also be used for continuing change in the enterprise. Kaizen
works as a Lean Business Strategy as all staff look for places to enhance and propose ideas
subject to their appreciation and expertise. The board's role is to include the need for reform to
motivate this present, to demonstrate an individual commitment to handle growth, to advise and
educate workers in Kaizen, and to deal with the period of improvement.

Software Solutions

To support the process management of the Munchee Company, such software should be used. It
is possible to use the central ERP system in the process, SAP since it will serve all record
streams. By making this step, the important reports need not be told regardless, but cannot be
reached by the simple divisions, ands or buts, making synchronization completely more infinite.
In the same context, the interpretation of procurement should be that transport from the
utilitarian workplace precedes sending it to the legitimate get-together. The proportion of
improvements required to the agreement will be decreased by this. Also, it should be proposed
that the store and cash should be applied to the procedure since they can choose seems to the
scheme and provide the suppliers' nuances for their inside management purposes.

Challenges and Risk

The obstacles would be to coordinate the necessary mechanism in which the organization can
gather appropriate specific data and knowledge in terms of the challenges as well as the risks in
the improvement of the process, which improves the process a good one. If the company uses
some failure details, it would be a danger that creates further complications with the
organization's process enhancement.

15
Time management is also a risk and threat in which the organisation can maintain it correctly or
else it becomes a challenge to execute the activities within the right time frame and if the
company spends more time on such tasks, it becomes a big risk. The expense would also be a
concern in where if the company needs to invest more, it becomes the greatest obstacle in which
the expected process optimization budget will be altered and the extra sum will also be a risk to
the organization.

B. Producing a prototype solution to applicable organizational process

Instead of attempting to understand and assess the specification based on the description, a
prototype aims to allow users of the app to evaluate developer ideas for the design of the final
product by actually testing them. Prototyping of applications offers an understanding of the
features and possible risk or complications of the software. End- users can also use prototyping
to identify and illustrate specifications that have not been taken in to account, and that can be a
critical element in the business relationship between developers and their customers. In
particular, interface design makes extensive use of prototyping for that purpose.

The prototyping method requires the steps that follow.

1. Identify basic demands

Determine specific specifications, including the necessary details for input and output. Informati
on should usually be overlooked, such as protection.

2. Build original prototypes

An initial prototype that only involves user interfaces is developed.

3. Reviewing

The customers review the prototype, even end – users, and have suggestions on possible
additions or changes

15
4. Revising the prototype and developing it

The input can be used to enhance both the parameters and the prototype. Negotiation can be
required on what is beyond the meaning of the contract/product. A repetition of step 3 and 4 may
be expected if improvements are enforced.

TASK 03

CHANGE MANAGEMENT IN THE CONTEXT OF BUSINESS ANALYSIS

INTERVENTIONS

A. Reflecting how business analysis interventions approached in change management

and challenges faced, techniques used to overcome those challenges and lessons
learned

The organization's biggest task will be to adjust all procedures, which will be a challenge for
workers to transition to the new processes. Employees will face challenges transitioning to these
new procedures and can initially demonstrate disagreement, which may become a major
challenge for the company. The company should also use those models to overcome this, which
assists with the organization's change management [ CITATION Tod05 \l 1033 ]. The company
will primarily use the 8-step model of Kotter to help the organization solve this dilemma.

The 8 step model of Kotter clarifies the cycles in which the alliance's highest points will have the
option to adopt to successfully implement the change in it [ CITATION Ald102 \l 1033 ].

Stage 1: The development of a sense of organizational urgency

For e.g., given the change in Apple Inc., as it is said to be done, it can be shown that their CEO
Tim Cook taught employees about the change and what effects the correlation will oppose if the
particular change has not been grasped. This generated the need to keep the transition going.

Step 2: The Guiding Coalition is formed

15
The highest point of the coalition in this creation gets delegates energy to work together in the
partnership certification. Through this, the pioneer received staff participation from the well-
performing package that helps to recognize the shift in the association that will take place.

Stage 2: Composition of the Guiding Coalition

In this development, the highest point of the coalition gets delegates energy to work together in
certifying the alliance. Via this, from the well-performing kit that aims to understand the change
in the association that will take place, the pioneer earned staff involvement.

Stage 4: Coordination of the Idea of Transition

The leader in this creation should pass on the idea of transformation in a persuasive manner to
the link specialists.

Step 5: Allowing wide-based intervention

In this particular enhancement, GSK combined the item plans to draw everyone to the
partnership to deliver profound improvements for the existing base of the alliance.

Step 6: Produce Wins for the short term

The relationship in this creation gave transient achievements reduced the remainder of the
occupation that could be achieved by representatives who rely on the relationship in achieving
their more extended term improvement with the balance of work-life even as employee
motivation.

Step 7: Consolidate and incorporate benefits Further Change

In this relation of growth, possibly intervals, affiliations and between departmental exercises
should be eliminated, which would establish the extraordinary occupation that should be
performed of the employees that stresses them.

Step 8: Changing of Anchors in Community

In this growth association, the use of express practices to reveal the updates that match up with
the alliance's way of life should ensure its evolving culture.

15
CONCLUSION

In the early 1970s, CBL was once a small production company engaging in contract manufacturi
ng and has now become Sri Lanka’s biggest maker of biscuits, cake and chocolate since exportin
g its goods to over 60 countries worldwide. One of the significant main strengths can be observe
d during CBL’s path from a small biscuit producer to a diversified leading market community in t
he world. That is the president and the board of directors' good corporate leadership.

The company has aggressively extended its business under the farsighted strategic leadership of
the company, has gained commanding market positions in its all major product segments and has
also invested significantly in new facilities, warehouse, and innovations to maintain and boost
the company's existing level of aggressive market success. The CBL group's powerful innovative
organizational leadership is one big aspect offering the organization a strategic edge. CBL has a
very efficient distribution network that reaches most areas of the island which is now spreading
into northern and eastern regions which is another aspect that gives the business a strategic edge.
Thanks to this delivery network, CBL goods are accessible to consumers at the nearest sales
outlet.

15
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