SHS

Organization and
Management Module 2:
Quarter 1 - Week 2

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ABM - Organization and Management
Grade 11 Module 2: Quarter 1, Week 2
First Edition, 2020

Copyright © 2020
La Union Schools Division
Region I

All rights reserved. No part of this module may be reproduced in any form without written
permission from the copyright owners.

Development Team of the Module

Author: Joy A. Estela, T-II

Editor: SDO La Union, Learning Resource Quality Assurance Team

Illustrator: Ernesto F. Ramos Jr., P II

Management Team:

ATTY. Donato D. Balderas, Jr.

Schools Division Superintendent

Vivian Luz S. Pagatpatan, Ph.D

Assistant Schools Division Superintendent

German E. Flora, Ph.D, CID Chief

Virgilio C. Boado, Ph.D, EPS in Charge of LRMS

Mario B. Paneda, Ed.D, EPS in Charge of Araling Panlipunan

Michael Jason D. Morales, PDO II

Claire P. Toluyen, Librarian II

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Organization and
Management
Module 2: Quarter 1 - Week 2

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 Target

A manager wears a whole lot of hats. He/ she is also a team leader who is a
good planner, organizer, cheerleader, mentor, problem solver, and decision-maker.

Not everyone can be bosses. Such skills, or abilities to turn information into
practice leading to desired results, are required to help other employees become
more successful.

On top of this, schedules for administrators are typically jam-packed. If

they're dealing with team meetings, urgent concerns or planning sessions,
administrators frequently have little time to spare on their calendars.

In the previous lesson, you are done with the meaning, functions, types and
theories of management. In which management was defined as a process of
getting work done through people.

This module will provide you theories and facts to develop your knowledge
to better understand the various functions, roles and skills of a manager.

After going through this module, you are expected to:

Explain the functions, roles, and skills of a manager. (ABM_AOM11-Ia-b-3)

Before going on, check how much you know about this topic. Answer the pretest on the next page in a separate

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 Jumpstart

For you to understand the lesson well, do the following activities. Have fun and good luck!

Activity 1: Read Me! Understand Me!

Directions: Read with understanding the five basic management functions and
their description then, answer the questions below by writing your answers in a
separate sheet of paper.

Managers just don't go out and get their tasks done randomly. Good
managers learn and apply how the five essential roles can be mastered as they
journey towards success in the organization. The five essential roles are the
following:

(a) Planning. It is a process of decision-making that involves decisions

on future course of actions. This step includes figuring out exactly
how to accomplish a particular target.
(b) Organizing. It is the process of assigning and organizing tasks to
create the organized use of the resources. Assigning the job and
granting authority are two essential elements of organizing.
(c) Staffing. It involves recruitment, selection, induction and
positioning the people in the organization.
(d) Directing. It involves motivating, communicating, guiding, and
encouraging. It requires the manager to coach, assist, and problem
solve with employees.
(e) Controlling. It measures the effective and efficiency of execution
against these standards and the plans.

Q1. What task does it take to find out exactly how to reach a specific target?
A. Controlling B. Directing C. Planning
Q2. What function involves the role of attracting, choosing, influencing and
positioning the people in the organization?
A. Organizing B. Planning C. Staffing
Q3. What function tests execution effectiveness and efficiency against the
requirements and the plans?
A. Controlling B. Organizing C. Planning
Q4. What function includes the process of assigning and organizing tasks to
coordinate resource utilization?
A. Directing B. Organizing C. Staffing
Q5. What purpose does it mean to inspire, connect, direct and encourage people?

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 A. Directing B. Planning C. Staffin

. Discover

An individual engaged in management activities is called a manager.

Manager oversees, manages, and assumes responsibility for the work of
those within his or her working group, team, department, or overall organization.
Therefore, it is safe to assume that organizational success depends on managers
practicing optimal use of their human and material resources and encouraging
high levels of performance, efficiency and effectiveness among the individuals
under their care.

A manager essentially has five functions that allow the manager of any
organization to handle the tactical, scheduled, and set decisions. Those are the
following functions:

Planning. This phase includes figuring out precisely how to achieve a particular
target. Say, for example, that the aim of the company is to increase the revenues of
companies. First, the manager needs to determine what steps are needed to achieve
that goal. Such measures can include growing employees in ads, inventories, and
sales. Those required steps are turned into a plan. When the plan is in place, the
manager can follow it to accomplish the goal of improving company sales.

Organizing. A boss has to arrange his staff and resources according to her
schedule after a plan is in place. Assigning the job and granting authority are two
essential organizational elements.

Staffing. After a manager discerns the needs of his area, he may decide to beef up
his staffing by hiring, choosing, training and employee growth. A manager in a
large organization often works with the company's human resources department to
accomplish this goal.

Leading/Directing. In order to accomplish an objective, a manager needs to do

more than just prepare, coordinate and hire her staff. She must also lead. Leading
involves motivating, communicating, guiding, and encouraging. It requires the
manager to coach, assist, and problem solve with employees.

Controlling. The role of a manager isn't done after the other elements are in place.
He needs to continuously check results against goals and take any corrective
actions necessary to make sure that his area's plans remain on track.

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Roles of Manager

Interpersonal Roles Informational Roles Decisional Roles

Figurehead Monitor Entrepreneur

Disturbance Handler
Resource Allocator
Leader Disseminator Negotiator

Liaison Spokesperson

Figure 2. Managerial Roles

The manager is supposed to direct his unit or department toward achieving his
goals. He is expected to communicate with people as well, and deal with processes.
The manager plays positions as diverse as the following in attempting to achieve
the results:
1. Interpersonal Roles. These are the roles which the manager performs when
dealing with others. The specific roles under this category are:
a. Figurehead. When the manager carries out this role, he serves as the
organization's symbolic leader and, as a result, he is required to perform a variety
of legal or social duties.
b. Leader. This role makes the manager responsible for keeping
subordinates empowered and activated.
c. Liaison. In performing the liaison role, the manager makes contacts with
individuals within and outside the company in order to facilitate the performance
of work in his department.

2. Informational Roles. Receiving and sharing knowledge is a very critical part of

the manager's work. These functions are essential to the tasks of decision-making.
The manager plays three different positions where information is collected
and exchanged. These are defined briefly as follows:
a. Monitor. When making the right decisions regarding the various aspects
of an organization, it is expected that the manager will collect information that will
be useful in performing his job. This information is shared as needed by other
members of the organization.
b. Disseminator. There are some types of information which the manager
can find useful to his subordinates. As a disseminator of information, the manager
aims to ensure that specific incoming information is properly exchanged with
subordinates.
c. Spokesperson. There are times when outsiders seek organizational and
manager knowledge, as a spokesperson accordingly. He also works as an industry
expert on organizations.

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3. Decisional Roles. The key part of the manager's role is to make decisions. As
such, the knowledge he uses must be used to take decisions that solve problems.
As decision maker, the manager assumes the following steps:
a. Entrepreneur. The manager explores the company and its atmosphere
for opportunities in fulfilling this role, and initiates programs to bring about
meaningful change.
b. Disturbance Handler. Organizations often face major but unforeseen
disruptions such as striking workers who are unhappy with the pay scheme. As a
disturbance controller, it is assumed that the manager will respond to these
unexpected stresses by formulating plans and evaluating such disturbances.
c. Resource Allocator. The manager is responsible for allocating
organizational resources to individual workers or groups of all sorts, such as staff,
finances, equipment or buildings and facilities.
d. Negotiator. Representing agency during trade-union contracts, trading,
acquisitions, and budget negotiations.

Skills of a Manager
Managerial skills may be classified as conceptual, human and technical.
a. Conceptual Skills. Allowing administrators to think of potential solutions
to challenging issues. They develop a holistic view of their company and its
connection to the broader external world surrounding it through their ability to
envision abstract solutions.
b. Human Skills. Enable managers to communicate well with people at all
levels. They're easy to communicate, guide, inspire and motivate with the help of
human abilities.
c. Technical Skills. It is critical for managers to use their experience to
carry out their task with proficiency.

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 Explore

Here are some enrichment activities for you to work on to master and strengthen the basic concepts yo

Enrichment Activity 1: Guess Me!

What you need:

Pen and pencil

What you have to do:

A. Supply the needed information vertically and horizontally to come up
with a correct answer. Use a separate sheet of paper for your answers.

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 B. Identification
Direction: Identify the following management skills. Write TS if it is a
Technical Skills, HS for Human Skills and CS for Conceptual Skills. Use
separate sheet of paper for your answers.
1. Motivate people
2. Problem-solving
3. Troubleshooting
4. Conflict Resolution
5. Leadership
6. Coding and Programming
7. Conflict Management
8. Creating Relationships
9. Use of mechanical equipment
10. Decision-making

Enrichment Activity 2: Lights Camera, Action!

What you need:

pen and pencil

What you have to do:

A. List at least 2 the roles of the following professions below. Write
your answers on a separate sheet of paper.

Priests

Parents

Teachers

Doctors

Entrepreneur/ Businessman

President

Great job! You have understood the lesson. Are you now ready to summarize?

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 Deepen

At this point, make a portfolio of known business CEO’s or presidents.

What you need

Business Magazine, scissor, paste, old brochures (for the portfolio)

What you have to do:

1. Get hold of business magazine.
2. Cut pictures of five CEO’s or presidents of known corporations
whose accomplishments are discussed in the magazine.
3. Describe their works as managers of their respective corporations.
4. Relate your description of their work with the functions, roles,
skills of managers discussed.

Rubrics for the Portfolio

Category Good Satisfactory Needs
5 points 3 points Improvement
1 point
Followed Project All directions were Followed most Followed some
Direction followed directions direction/no output
submitted
Used of Creativity Used own idea and Used own idea Used some
imagination most of the time imagination
Neatness and The work is The work is The work appears
Organization presented in a presented in an sloppy and
neat, clear, organized fashion unorganized.
organized fashion but may be hard to
that is easy to read at times
read

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 Gauge

I. Multiple Choice: Direction: Read and analyze the questions and choose the
word or group of words that best describe each statement below. Write your
answers in a separate sheet of paper.

1. What function is emphasized on determining human resource needs,

recruits, selects, trains and develops human resources for job created by the
organization?
A. Communicating C. Organizing
B. Leading D. Staffing

2. What function of management involves the implementation of plans by

mobilizing individuals and group efforts through motivation, communication,
leadership and supervision?
A. Controlling C. Planning
B. Directing D. Staffing

3. Which of the following skills enables managers to think of possible

solutions to complex problems?
A. Conceptual skills C. Human skills
B. Design skills D. Technical skills

4. Which of the following managerial roles is capable of maintaining unity of

action in the organization?
A. Figurehead C. Liaison
B. Leader D. Monitor

5. If a manager attended a ceremonial ribbon cutting of a company-

sponsored project such as school building, what managerial position is
observed?
A. Disseminator C. Leader
D. Figurehead D. Spokesperson

6. What managerial function is observed if one is supposed to be actively

involved in scheduling, acting on subordinate job requests for authorization,
budgeting and programming?
A. Figurehead C. Negotiator
B. Entrepreneur D. Resource Allocator

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 7. What managerial skill requires a person to have a high degree of self-
awareness and a capacity to consider or empathize with other people's
feelings?
A. Design Skills C. Technical Skills
B. Human Skills D. Special Skills

8. Which of the following roles of a manager is NOT considered as processing

role?
A. Disseminator C. Monitor
B. Liaison D. Spokesperson

9. What role of a manager is NOT included in the category that involves

providing information and ideas?
A. Entrepreneur C. Leader
B. Figurehead D. Liaison

10. Which of the following roles of a manager involves the use of

information?
A. Decisional Role C. Informational Role
B. Emotional Role D. Interpersonal Role

11. What managerial skill is observed if it uses different proficiencies or

abilities in performing particular tasks?
A. Design Skills C. Technical Skills
B. Human Skills D. Special Skills

12. Which of the following managerial roles is responsible for actions in

staffing, training, and other associated duties?
A. Figurehead C. Resource Allocator
B. Leader D. Spokesperson

13. Which of the following is NOT a skill of a manager?

A. Conceptual Skills C. Human Skills
B. Emotional Skills D. Technical Skills

14. Organizing requires a formal structure of authority and the direction and
flow of such authority through which work subdivision are defined,
arranged and coordinated. Which of the following reflects the process of
organizing?
A. At an IT firm, Tom is a project manager and decides how he should
delegate resources and assign roles.
B. Tom is an attorney at a major PR firm and is training all of his co-
workers for the despositions they'll face.
C. Tom is a director at a major IT corporation and he is trying to
determine the success of his workers in the past quarter.
D. Tom is a manager at a big PR company and he's trying to figure out
which people he can recruit to work on the new promotional line
for his company.
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15. Daniel is leading a team that has missed its development goals over the
last three months. Since reviewing each employee's performance record,
Daniel has adjusted the revenue target to take additional quality assurance
steps into consideration. Why is this an example of controlling?
A. Because its workers are being micromanaged by Daniel.
B. Because as a result of this analysis, one will probably get fired.
C. Because Daniel acted as the leader and took control of the project.
D. Because Daniel was looking at team outcomes and taking effective
corrective steps.

Great job! You are almost done with this module.

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References

Printed Materials:
Medina, R. Business Organization and Management' 2006 Ed. Manila: Rex
Bookstore, 2006

Department of Education. (2016). Textbook for Senior High School, Organization

and Management. Quezon City, Philippines

Website:
"Functions of Managers." Accessed July 25, 2020.
https://www.cliffsnotes.com/study-guides/principles-of-management/the-nature-
of-management/functions-of-managers

"Function, Role and Skill of a Manager." Share and Discover Knowledge on

LinkedIn SlideShare. Last modified March 15, 2013.
https://www.slideshare.net/rejulkhan1/function-role-and-skill-of-a-manager

"Roles, Skills of a Manager." Share and Discover Knowledge on LinkedIn

SlideShare. Last modified 9, 2018. https://www.slideshare.net/kathyabaja/roles-
skills-of-a-manager-101561832

"Functions, Roles, and Skills of a Manager." Prezi.com. Accessed July 25, 2020.
https://prezi.com/_1c2secn_ta1/functions-roles-and-skills-of-a manager/?
fallback=1