APPENDIX A

LETTER TO THE RESPONDENT

Department of Physical Development, Works and

Services,

National Open University of Nigeria,

University Village,

Jabi, Abuja.

November 2020.

Dear Respondent,

I am a postgraduate student and member of staff of the above named institution. I am carrying

out a study on “The use of online facilitation to improve the teaching and learning process in an

ODL institution. (A case study of the National Open University of Nigeria).”

You are therefore requested to respond to the items as objectively as you can.

Every information will be treated as confidential, strictly for research purposes.

Thanks.

Adeyemi Fidelis Adeyinka

 APPENDIX B

QUESTIONNAIRE

THE USE OF ONLINE FACILITATION TO IMPROVE THE TEACHING AND

LEARNING PROCESS IN AN ODL INSTITUTION. (A CASE STUDY OF THE

NATIONAL OPEN UNIVERSITY OF NIGERIA).

SECTION A: PERSONAL DATA

Please read the following statements carefully and write down your responses in the blank spaces

provided. Where there are alternatives put a check ( ) against the responses that best applies to

you.

1. Academic Staff or Student --------------------------------------------------------------------------

2. Highest Qualification for Academic Staff (a) Professor ( ) (b) Reader ( ) (c) Ph.D. ( )

(d) Masters ( ) (e) Bachelors ( ).

Instruction:

Please indicate by a check in the box provided ( ) the degree to which you agree or disagree with

each of the items.

Strongly Agree (SA) --------------------------4

Agree (A) -----------------------------------------3

Disagree (D) --------------------------------------2

Strongly Disagree (SD) -------------------------1

 SECTION A

RESOURCES FOR ONLINE FACILITATION

Please signify the extent to which you agree with the following statements from your experience

of online facilitation in NOUN.

S/N ITEMS SA A D SD

1 Government should increase the funds allocated to NOUN

for ICT development.

2 NOUN should encourage donor organizations to donate

ICT equipment to improve its online facilitation.

3 Impose affordable compulsory ICT levies on all students,

to further fund the provision of internet services.

4 The Federal Government of Nigeria should ensure and

provide a dedicated internet service provider for the

National Open University of Nigeria.

5 There should be a regular supply of computer textbooks by

local and State governments for effective teaching of

computer studies.

6 There should be the provision of computer internet

laboratories by NOUN management to encourage internet

 use by staff and students.

SECTION B

FACILITATOR’S COMPETENCE

Rate how confident you currently feel about your current skills to:

S/ ITEMS Extremely Moderately Somewhat Slightly Not

Competent Competent Competent Competent Competent

N

7 Facilitate and record the virtual

class conversation.

8 Create interactive videos for

asynchronous facilitation.

9 Lead forum discussions

10 Lead chat forums

11 Set-up ‘meet your facilitator

page’ on the course page.

12 Create announcement on the

course page.

13 Prepare a lesson plan for online

facilitation on the course page.

14 Set up a virtual library on the

course page.

15 Create introductory videos on

the course page.

16 Set up zoom online class on the

course page.

17 Use whiteboard in the zoom

class.

18 Create a discussion forum on the

course page.
 SECTION C

COMMUNICATION

Please signify the extent to which you agree with the following statements from your experience

of online facilitation in NOUN.

S/N ITEMS SA A D SD

19 The facilitator uses language appropriate for the

students.

20 The facilitator’s introduction of lesson is always

interesting.

21 The facilitator asks appropriate starting questions

that helps engage the students.

22 The facilitator asks appropriate follow up questions

to sustain student’s engagement in the course.

23 Facilitator delivers instructions that are accurate,

clear and concise.

24 Facilitator summarises the lesson to enhance

retention of the content learnt.

 SECTION D

CLASS CONTROL

Please signify the extent to which you agree with the following statements from your experience

of online facilitation in NOUN.

S/N ITEMS SA A D SD

25 The facilitator creates and maintains a productive

environment in which students stay focused in the

class.

26 The facilitator creates a safe environment for

students to participate in the facilitation process.

27 The facilitator promotes confidence in their students.

28 Facilitator collaborates with their students to ensure

efficiency.

29 The facilitator understands and consistently applies

best techniques for starting the session.

30 The facilitator understands and consistently applies

best techniques for sustenance of student’s interest.