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    The document summarizes the history and transformation of State Bank of India (SBI), the largest bank in India. [1] It traces SBI's origins back to 1806 and mergers/acquisitions that led to its formation in 1955. [2] In the 1990s, economic crisis prompted changes to India's banking system, giving SBI an opportunity to transform under a new visionary leader. [3] The leader implemented a multi-year transformation agenda focused on technology, processes, people, and strategic business initiatives to make SBI customer-oriented, tech-savvy, and a global leader.

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    The document summarizes the history and transformation of State Bank of India (SBI), the largest bank in India. [1] It traces SBI's origins back to 1806 and mergers/acquisitions that led to its formation in 1955. [2] In the 1990s, economic crisis prompted changes to India's banking system, giving SBI an opportunity to transform under a new visionary leader. [3] The leader implemented a multi-year transformation agenda focused on technology, processes, people, and strategic business initiatives to make SBI customer-oriented, tech-savvy, and a global leader.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    23 views10 pages

    SBI Case BPPT

    Uploaded by

    z
    The document summarizes the history and transformation of State Bank of India (SBI), the largest bank in India. [1] It traces SBI's origins back to 1806 and mergers/acquisitions that led to its formation in 1955. [2] In the 1990s, economic crisis prompted changes to India's banking system, giving SBI an opportunity to transform under a new visionary leader. [3] The leader implemented a multi-year transformation agenda focused on technology, processes, people, and strategic business initiatives to make SBI customer-oriented, tech-savvy, and a global leader.

    Copyright:

    © All Rights Reserved
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    of 10

    State Bank of India

    Transforming a State
    Owned Giant

    History 60 %
    Government
    1806 - Bank of Calcutta Stake
    Renamed to Bank of Bengal
    Status of Presidency Bank along with Bank of Bombay
    and 43th Largest Bank
    Bank of Madras in the world

    1861 - Government took over the rights to issue the 36.5 billion
    Market
    currency capitalization
    notes and handed over the circulation of new currency notes
    1921 - Imperial bank of India was formed (merger of 3
    5 Associate
    banks) banks
    1955 - State owned bank overtook the IBI and formed and
    22 Subsidiaries
    State Bank of India
    Organizational structure
    Three Hierarchical levels:
    1. Officers (35%)
    2. Clerical (44%)
    3. Subordinate staff (21%)

    Executives are recruited as Probationary Officers


    9 levels between Assistant Manager and the Chairman
    14 Administrative circles each headed by Chief General
    Manager
    Promotion/Transfer - every 3 to 5 years
    Changing Banking Environment
    91% of banking business was under government control by 1980
    Banks provided 40% of net credit to important sectors
    RBI was the decision making body
    1990, a large current account deficit and overvaluation led to crisis
    50% of bank savings policy changed along with 1:4 branches policy

    Bhatt and his Vision for SBI


    Due to physical expansion, quality was hampered with SBI
    His vision was ' SBI is the bank of every Indian, whether or not he
    banks with us and we have a responsibility towards every Indian
    The Transformation Journey
    THE FIRST FEW THE CASCADING
    MONTHS CONCLAVES

    Establishing Leadership Communicating the Vision


    for the Future

    Vision: Customer oriented, tech- Aamby Valley: Convey Vision, Spouses Invited, Informal Climate,
    savvy, global rankings Views & Concerns, 14 Point Transformation Agenda, Focus on
    Technology, Process & People
    Regain leadership by increasing
    market share
    Wave of Conclaves (CGM, GM): Build a plan on a deeper level,
    4 new strategic business Group Exercise & Debates, 5 Pointer Action Plan, Different from
    groups and 1 new department Past Conclaves

    The Union Conclave: Enormity of the situation, Constructive


    presentations by Union leaders
    WINNING IT PLATFORM
    CBS Rollout, 'Bank Customer', Banking Anytime Anywhere

    EFFICIENT OPERATING PROCESS


    AND BRANCH NETWORKING
    Enabling BUSINESS PROCESS
    REENGINEERING

    Initiatives Shifted non customer roles, Faster turn around time & Better
    Processing, Redesigned infrastructure, Changes in modular structure

    DEVELOP CONSISTENT CUSTOMER


    SERVICE

    Elevate Ranking in Customer service, Changed vision statement, SMS


    Unhappy, Leveraged technology for 196 products
    INITIATIVES TAKEN BY SBI
    People Initiatives

    BROAD BASED CHANGING CHANGING INDIVIDUAL


    COMMUNICATION TRAINING AND PERFORMANCE
    AND STORYTELLING CAPABILITY MANAGEMENT
    BUILDING SYSTEM SYSTEM
    INITIATIVES TAKEN BY SBI
    Business Initiatives

    Win back the Indian Middle Rebuilt Profitable Wholesale


    Class Consumers Bank

    Own Rural India 'Smart' Global Expansion


    March 2011 and Beyond

    There was alot to be done in area of Adapting to products and services to


    corporate lending , treasury and tenor cater a growing middle income population
    management fronts. and high end customer satisfaction

    To accompolish Bhatt's dream of making


    SBI the leader, his sucessor would need
    to remain engaged , make tough strategic
    decision and be willing to work hard.
    THANK YOU!

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