PAULINE MONROY

+971 55 470 6823 • paulinemonroy@hotmail.com • Dubai, UAE

PROFILE SUMMARY PERSONAL INFORMATION

A highly motivated, hardworking Computer Citizenship: Filipino
Science graduate of University of Sex: Female
Wollongong in Dubai, offering a strong Visa Status: Father's Visa
academic background in the field of IT with Driving License: UAE
an experience as an IT support. Skilled in
project management, technical
troubleshooting and programming and has EDUCATION
analytical and software acquired knowledge. 2013 - 2017 • University of Wollongong in Dubai
Proficient in maintaining well-organized Bachelor of Computer Science
reports and presentations. Consistently
strives to work to the best of ability and Highschool • Pristine Private School Dubai
deliver professional standards in all O Levels and AS Level
circumstances.
Elementary • De La Salle Santiago Zobel School

WORK EXPERIENCE
2019 Hilton Worldwide
IT Support

Dubai Corporate Office

Provide technical support requests to users on any IT related issues
Install, deploy, update and troubleshoot of hardware and software
Configure Windows and Mac machines by deploying Hilton image and installing
software applications through SCCM in compliance with the company's security
requirements
Create technical user guides on how to use systems and applications
Gather proposal and quotations from various vendors and prepare LPO for any IT
related equipment
Coordinate with vendors to ensure that the requirements are delivered on time
Create surveys to be communicated to hotel MEA managers to collect information
about the systems in place
Organize and create reports about collected information about the hotels' systems
Grant user access to systems like Oasys HR and Payroll system and Visionline Access
Control System
Set up access rights to users in Active Directory for account permissions
Prepare  IT documentation for end-users and system administrators
Manage the IT Teamsite and create surveys using Sharepoint
 Waldorf Astoria DIFC
Assisted in the opening of the hotel in terms of IT-related requirements
Prepared the SOX Forms for all users showing the level of user access on each system
Created a Critical Path and status update for the systems in place
Assisted in setting up IT equipment and peripherals
Provided technical support requests to users on any IT related issues
Prepared a check list of all functional and non-functional devices in all floors in the
hotel that needed to be rectified
Created IT documentation for end-users and system administrators (like Vicas and
Saflok Installation Guide)
Configured Windows machines and deployed Hilton image

DoubleTree Business Bay and Hilton Garden Inn Jadaf

Prepared the SOX Forms for users showing the level of user access on each system
Configured Windows machines and deployed Hilton image
Provided technical support requests to users on any IT related issues

2018 PinknPlain - Online Clothing Store (Part-time Job)

Freelancer Web Developer and Content Manager
Developed the website using Wordpress
Created, edited and managed content such as the images
Managed the contents of the website and social media accounts
Created and edited images using photo editing tools to be published in various social
media platforms

2018 Virgin Megastore MENA

Ecommerce Website Intern
Wrote and optimized content for SEO
Merchandising of the website
Created briefs for the landing pages and weekly emailers / newsletters
Managed and maintained the organization’s website
Used Google Analytics to monitor the performance of the website
Supported E-commerce & Marketing teams in new campaigns & day-to-
day website operations
Wrote articles for the website’s Edit blog page

2017 Majid Al Futtaim Leisure and Entertainment

IT Intern
Worked on the game art of "Skeeball" on Unity engine including the 3D
modeling of characters, audio, animation and mechanics
Created the games’ User Interface and User Experience Design

Digital Marketing Intern

Responsible for creating, improving and maintaining content on Magic
Planet, Ski Dubai and American Girl websites
Personally shot and edited images, creating high quality and engaging
contents on the Magic Planet website
Conducted testing for the staging websites of Magic Planet and American
Girl websites
TRAININGS
Solutions 4 Mobility - Java Trainee
Created an Employee System with functionalities like adding a new user, modifying,
searching and removing a user
Completed Java tasks that have been assigned

Waldorf Astoria DIFC

Training about VLAN and Network Configuration and Network Architecture
Training about PXE Servers on Ubuntu

DoubleTree Business Bay and Hilton Garden Inn Jadaf

Training about the OnQ Property Management System on its architecture, How to
install it and the Database Maintenance of users
Training about the Guest Network  Infrastructure, the IT Infrastructure (LAN, WAN,
WLAN and VLAN), Disaster Recovery Plan, Micros PoS, IT Backup Plan and the hotel's
system applications in place (Saflok, Oasys, Birchstreet, Synergy, Digital Key, etc)

TECHNICAL PROFICIENCIES
Java
C++
HTML / CSS
Microsoft Office
Adobe Photoshop
Adobe Lightroom
Wordpress
Sharepoint

SKILLS
Customer service
Technical writing
Copywriting and proofreading
Communication and interpersonal skills
Image Editing
Web Development
Content Creation
Organizational skills