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ABSTRACT
The use of social media screening in the hiring process is becoming commonplace by HR
practitioners, but has yet to be thoroughly studied by academics. Using 152 active Twitter users,
we examined whether personality and hireability could be assessed solely by using Twitter
profiles. Other-rated personality and hireability ratings using Twitter profiles were conducted by
six qualified raters, and the results demonstrated sufficient inter-rater reliability and internal
consistency. Results showed that all correlations between self-reported and other-rated
personality were statistically significant and ranged from .19 for conscientiousness to .54 for
openness. The three other-rated personality traits that significantly correlated with hireability
traits determined whether the HR professionals used in this study found the candidates
Keywords:
INTRODUCTION
Social media (SM) screening can provide organizations with a “treasure trove of
information that potential employers will not find on an application or learn about in an
interview” (Saylin & Horrocks, 2013). More often than not, this information is used to eliminate
a candidate, but now more than ever, it can also bolster the chances of his or her hire. Since
organizations are looking to keep hiring costs to a minimum, hiring the right candidate the first
time is of utmost importance. The Society for Human Resources Management conducted a
survey in 2008 and found 26% of organizations used social media screening to assess person-
organization fit (SHRM, 2008). A more recent study conducted by Reppler (2011) found that
91% of all organizations surveyed practice social media screening, with 76% using Facebook
and 53% using Twitter to glean information about job candidates. Twitter and Facebook are used
more commonly than LinkedIn, because they contain information that would give a glimpse into
the personal life of the candidate, while the latter is akin to an online resume.
In a 2012 Career Builder.com study, 2000 hiring managers and HR personnel were polled
and 37% admitted to conducting social media screening. While 34% of those surveyed indicated
that candidates had been eliminated after the screening, 29% said they hired candidates based on
their social media information. Nearly 60% of those indicated that they could get a good feel for
the candidate’s personality by viewing their social media sites; while 55% indicated that the
information was a good indicator of the professionalism of the candidate (Grasz, 2012). To date,
most academic studies have focused on the use of the social media website Facebook in the
screening process, as there are over 1.11 billion registered users, and copious amounts of
information about each user (e.g., Van Iddekinge, Lanivich, Roth & Junco, in press; Schwartz et
TWITTER, PERSONALITY & HIREABILITY 17496 3
al., 2013; Kluemper, Mossholder & Rosen, 2012; Back et al., 2010; Karl, Peluchette &
Fewer studies have focused on Twitter as an indication of personality and for use in the
screening process. Twitter is a microblogging website where users can post short messages for
other users to see with a maximum limit of 140 characters. These messages, or tweets, are
available for viewing by anyone who is following a Twitter account, and can be seen by others
who perform key-word searches on the topics that are being discussed (Twitter.com, 2013). For
studies that have already been conducted using Twitter, initial evidence suggests that one’s
profile can be an indication of one’s personality (Quercia, Kosinksi, Stillwell & Crowcroft, 2011;
Golbeck, Robles, Edmondson & Turner, 2011; Sumner, Byers, Boochever & Park, 2012; Qiu,
Lin, Ramsay & Yang, 2012). However, to our knowledge, no research has explored the link
between personality and hirability using Twitter profiles, which is the aim of this current
research effort.
There are several contributions to research in the field of human resources within this
manuscript. This is the first study to use raters to assess both the personality and hireability of
subjects using Twitter profiles. This study differs from past research in that we use two sets of
multiple raters to assess both personality and hireabilty mimicking what would be found in
organizations; (i.e., machine learning was not a factor in determining the results). Inter-rater
reliability for all six personality traits and hireability were consistent with past studies that used
SM technologies other than Twitter, supporting the validity of using Twitter to assess personality
and hireability. Hence, we help to establish that Twitter is another form of SM that can be a
of our work is insight into how raters develop their assessments. Our raters were asked to
TWITTER, PERSONALITY & HIREABILITY 17496 4
provide statements regarding which aspects of the profiles were influential in their ratings of
subjects, so that the researchers could better understand how assessments were made. Knowing
what aspects of the Twitter profile lead to the value judgments about the subject could be
beneficial in two ways: for hiring organizations looking to implement social media screening
using Twitter, and for job candidates who can make themselves look attractive to hiring
organizations.
socioanalytic theory can be used to explain the actions of Twitter users and how these users are
perceived by others viewing these profiles. The methodology section explains the study design,
using 152 degree-seeking college students from a private Midwestern, U.S. university, and how
qualified raters, in the form of organizational behavior Ph.D. students and HR professionals,
were used to assess personality and hireability respectively. The results indicate adequate inter-
rater reliability, strong correlations between self-reported and other-rated personality, and
the utility and importance of the findings and study limitations leads into the conclusion.
LITERATURE REVIEW
Twitter is among the three largest U.S. social media sites with over 645 million active
registered users, who tweet on average 58 million times per day (Statistic Brain, 2014). Surveys
like the ones conducted by SHRM, Career Builder.com, and Reppler mention Twitter as one of
the major social media sites that employers screen. Twitter is one of the top 12 most visited
websites on the planet as tracked by Alexa, The Web Information Company (2014), making it
the #2 ranked social media website in the world. Hiring organizations can potentially use this site
understanding of one’s professional qualifications and whether one has adequate organizational
Past SM research studies have indicated that these websites can give hiring organizations
a glimpse into a candidate’s personality (Schwartz et al., 2013; Back et al., 2010; Kluemper et
al., 2012; Kluemper & Rosen, 2009) which is often an important indicator of future job
performance (Barrick & Mount, 1991). Given the depth of information that can be found on
Twitter, including tweets, pictures, videos, favorite tweets, retweets (reposting of another’s
tweet), lists, and public personal conversations, it is not unreasonable to expect that HR
Personality does not occur in vacuum, and Hogan and Shelton (1998) use socioanalytic
theory to argue that there are two major components to one’s personality, personality from the
outside, or reputation, and personality from the inside, or identity. They argue that “observers
can describe a target person, and their descriptions define personality from the outside” (Hogan
& Shelton, 1998: 131). They go onto suggest that reputation is built on one’s action over a period
of time, so “reputations are a valid way of forecasting people’s future behavior” (Hogan &
Shelton, 1998: 131). Reputation is “defined in terms of traits, and is used to predict a person’s
performance” (Hogan & Shelton, 1998: 131). Identity “reflects the strategies that a person has
developed to get along, get ahead, and find meaning,” and “is used to explain a person’s
Applying socioanalytic theory (Hogan, 1996, 2007) to the present study, self-reported
personality, in the form of the Big Five personality traits plus narcissism, will be used to assess
identity. The tweets themselves provide evidence for behaviors, actions, and thoughts that can be
assessed by qualified raters, to create an other-rated personality, and as such, will be a proxy for
TWITTER, PERSONALITY & HIREABILITY 17496 6
reputation. In this way, it can be determined whether identity and reputation are meaningfully
Personality Traits
The Big Five personality traits were used as measures in this study. Extroversion
measures how outgoing one is, and those who score high on the extroversion scale are often
considered “sociable, gregarious, assertive, talkative, and active” (Barrick & Mount, 1991: 3).
These individuals tend to be optimistic, enthusiastic, and have a can-do attitude. Agreeableness is
associated with likeability and friendliness. This personality trait is associated with being
(Barrick & Mount, 1991: 4). Conscientiousness “reflects dependability; that is, being careful,
thorough, responsible, organized, and planful” (Barrick & Mount, 1991: 4). Commonly
associated with traits such as “being imaginative, cultured, curious, original, broad-minded,
intelligent, and artistically sensitive,” openness to experience helps distinguish creative from
more conventional people (Barrick & Mount, 1991: 5). Neuroticism is a trait commonly linked to
feelings of “anxiety, worry, insecurity, depression,” among others (Barrick & Mount, 1991: 4).
expecting special favors without reciprocal responsibilities; and a lack of empathy” (Raskin &
Hall, 1979: 45). Hireability is the “suitability of a job candidate and probable interview outcome”
Hypotheses
Furr and Funder (2007) identify rater consensus as a primary concern with judge-rated
behavioral observation. Inter-rater reliability of all six personality traits being studied a)
and f) narcissism, needs to be present in this study or personality assessments would be fully
dependent on the rater performing the assessments. Similar to what is required of personality
raters, the hireability raters need to be consistent across raters for the use of Twitter to be
Hypotheses 1a-1g: ratings of the Big Five personality traits, narcissism, and hireability will be
consistent across raters.
Based on the rich variety of information found on Twitter, we propose that it will be
useful a mechanism to assess personality. Kluemper & Rosen (2009), and Kluemper et al.,
(2012) found initial support in a set of similar studies using Facebook profiles. This leads to our
Hypotheses 2a-2f: Other-ratings of the Big Five personality traits and narcissism will correlate
with self-ratings.
To be consistent with past studies done on the impact of personality and job performance
(Barrick & Mount, 1991) the researchers examined whether self-reported personality has links to
organizationally relevant constructs like hireability. The next set of hypotheses are as follows:
Hypotheses 3a-3f: Self-reported Big Five personality traits and narcissism will correlate with
hireability, with neuroticism and narcissism correlating in the negative direction.
Our final set of hypotheses examine the other-rated personality and hireability
relationship. Do assessments of those making personality judgments differ from those making
hireability decisions? We believe that by assessing this relationship will lead to further insight
Hypotheses 4a-4f: Other-rated Big Five personality traits and narcissism will correlate with
hireability, with neuroticism and narcissism correlating in the negative direction.
TWITTER, PERSONALITY & HIREABILITY 17496 8
METHOD
Participants
This study was conducted at a small private university in the midwestern U.S.
Undergraduate students were invited by the research team via email to voluntarily participate.
The email indicated that it would be a survey of personality and social media use. Both users and
non-users of social media sites were encouraged to participate. An incentive of $250 was
awarded to those who completed the survey, with five randomly drawn winners each receiving
$50. The online survey consisted of 62 questions, including: 1) what is your gender? 2) which of
these ten popular U.S. social media sites do you have accounts on? 3) 50 questions assessing Big
Five personality traits 4) 9 items addressing narcissism and 5) a final question that asked for the
The online survey was open for a total of one week during the fall 2013 semester, and
567 surveys were completed. The directions indicated that it was designed to determine the
personalities of those using various social media websites, and to determine the personality
differences between users and non-users of social media sites. Of the 567 completed surveys,
397 subjects (70%) were female, and the average number of social media sites out of the ten
presented was 4.38 sites. 152 subjects were selected for the final sample which included those
that had verified Twitter accounts, and which were public (accessible by anyone), and that had
Measures
Self- and other-rated personality traits – Subjects completed the International Personality
Item Pool (Goldberg et al, 2006) to assess the Big Five personality traits. The 50-item scale
contains ten items for each of five dimensions (extroversion, agreeableness, conscientiousness,
TWITTER, PERSONALITY & HIREABILITY 17496 9
comfortable around people” (extroversion), “I have a good word for everyone” (agreeableness),
experience), and “I often feel blue” (neuroticism) using a 5-point Likert-type scale ranging from
1 (strongly disagree) to 5 (strongly agree). Narcissism was assessed by having subjects complete
the nine-item narcissism subscale of the short dark triad (SD3) with statements like “People see
me as a natural leader” (Jones & Paulhus, in press). The personality raters completed the same 59
candidate’s attractiveness was measured using three items drawn from Stevens and Kirstof
(1995). Questions included “How highly do you regard this applicant?”, “How likely would you
be to offer this person a job?”, and “How attractive is this applicant as a potential employee?”
The items were rated on a 5-point scale, with 1 representing low and 5 representing high. Raters
were instructed to not base hireability assessments on any particular job or organization, but as a
general measure of how likely they would be to employ the subject based on their Twitter
profile.
Raters
Three qualified raters were used to assess personality, and separately three qualified
raters were used to assess the hireability of the 152 subjects. The three raters recruited to assess
personality were first-year Ph.D. students at a large public southeastern U.S. university who
covered. These raters were active users of social media sites and familiar with how personality
traits were typically assessed. The personality raters appear as authors on this study. To limit any
TWITTER, PERSONALITY & HIREABILITY 17496 10
bias they might have when conducting the assessments, they didn’t learn the purpose of the study
The personality raters were given written instructions saying that the study was to
determine whether personality could be assessed by reviewing one’s Twitter profile. In addition
to the written instructions, each rater was asked to watch a six-minute video created by the lead
author to demonstrate the various aspects of a Twitter profile that could be used to make
personality assessments, including: whether or not the subject had a profile picture and/or header
picture, the header information supplied by the subject, the number of Tweets, the number of
people the subject was following, the number of people that were following the subject, the
subject’s favorite tweets, the lists the subject were on, the pictures and videos uploaded by the
subject, the conversations the subject engaged in, and most importantly the content of the
subject’s Tweets and Retweets. Raters were asked not to communicate with each other about the
The personality raters were given a schedule of when they were to assess the Tweets,
their job taking place over a two-week period, to ensure that all three raters were seeing almost
identical information for each subject. To minimize rater fatigue, they were asked to conduct
their assessments for no more than one hour at a time, and for no more than two hours a day,
once in the morning and once in the evening. The raters answered the same online survey as the
subjects in the study, so raters were instructed to review the survey prior to making the first
assessment, in order to be familiar with the questions they themselves would complete. Raters
reviewed the subject’s Twitter profile for five minutes, at which point they then assessed the
The three raters recruited to assess the hireability of each subject all worked in the field
of human resources and had experience in the recruiting/hiring of candidates. The hireability
raters all held business degrees and were active users of social media sites. They represented
three different industries: energy, information systems and transportation. These raters were
given written instructions and asked to consider the hireability of the subjects with no particular
job category or organization in mind. This more general assessment of hireability was done using
the same aspects of the Twitter profile that the personality raters used. Therefore, the hireability
raters were also instructed to watch the video produced by the lead author. The complete purpose
of the study was not presented to the hireability raters, and they did not know of the existence of
the personality raters. Similar to the personality raters, the hireability raters were asked not to
communicate with each other about the project until the assessments were complete to ensure
rater independence. For each subject in the study, the hireability raters visited their Twitter
profile and were asked to skim it for three minutes. After that time, the raters answered three
questions from Stevens and Kirstof (1995) to assess hireability. The hireability raters had a
schedule that coincided with the personality raters to try to ensure that all raters were seeing the
RESULTS
In order to assess inter-rater reliability for the raters’ assessments of personality and
hireability, average measures intraclass correlation coefficients (ICCs) were used. The two-way
mixed model was selected as the same three raters rated all 152 subjects, and the consistency
measure was used over the absolute agreement measure, as the mean value was of more
importance than any individual rater’s assessment (Shrout & Fleiss, 1979; McGraw and Wong,
1996). In a similar study in which raters used Facebook profiles to make personality and
TWITTER, PERSONALITY & HIREABILITY 17496 12
hireability assessments, Kluemper et al. (2012) argued for the use of ICC threshold values of .50
for other-rated personality traits, and reported ICC values ranging from a low .47 for
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For the six personality variables examined in this study, all ICC values were greater than .50,
with a low of .53 for neuroticism and a high of .79 for extroversion. This is deemed acceptable
for three raters using an unstructured method of personality assessment as shown in Table 1.
H1a-f, which stated that there would be acceptable levels of inter-rater reliability among the
three personality raters for the six personality traits using Twitter profiles as the means to assess
personality, was supported. H1g examined whether or not acceptable levels of inter-rater
reliability would be reached for the hireability construct, again with an ICC threshold value of
.50 as the target. In the Kluemper et al. (2012) study, an ICC value of .64 was found using the
three raters. In this study, the ICC value for hireabilty across raters was .69 (see Table 1),
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H2a-2f examined whether raters can predict one’s personality from a view of his/her
Twitter profile. Table 2 shows the intercorrelations among study variables and shows that for all
six personality variables, self- and other-rated personality were significantly correlated, with a
low value of .19 for conscientiousness to a high value of .54 for openness to experience as shown
in Table 2.
TWITTER, PERSONALITY & HIREABILITY 17496 13
H3a-3f examined whether self-rated personality traits and hireability were related. It was
experience would positively correlate, and that self-rated neuroticism and narcissism would
negatively correlate with hireability. The hypotheses for self-rated agreeableness and neuroticism
were supported, while the others were not. In the case of self-rated openness, the trait was
significantly but negatively correlated with hireability, which was contrary to the hypothesized
H4a-4f examined whether other-rated personality traits and hireability were related. It
to experience would positively correlate and that other-rated neuroticism and narcissism would
negatively correlate with hireability. Three of the six hypotheses were supported with other-rated
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demonstrating inter-rater reliability between the three raters on the six personality traits and
hireability, showing support for the ability of other-raters to predict self-rated personality traits,
and linking both self-rated (agreeableness and neuroticism) and other-rated personality traits
DISCUSSION
What insights can hiring organizations gain about you from your Twitter profile? This
study was an attempt to discover whether one could use Twitter to accurately predict personality,
TWITTER, PERSONALITY & HIREABILITY 17496 14
and how these assessments may impact a candidate’s hireability. Using the framework of
Hogan’s socioanlaytic theory, it was argued that self-reported personality is akin to one’s identity
and reputation is similar to other-rated personality. In the present study, the link between identity
and reputation was shown by correlating self-reported and other-rated personality, and the
impact of one’s reputation on hireability was examined. This is important, because surveys of
practitioners show that social media sites like Twitter and Facebook are being used extensively
in the screening process. For example, a Reppler (2011) study showed that 91% of the 300 HR
Using a sample of 152 subjects, we found that personality can be accurately predicted
solely using Twitter profiles. Three personality raters came to general agreement about the
subjects’ profiles and accurately predicted the Big Five personality traits and narcissism from
information gathered from Twitter. Unlike prior studies that used machine learning to draw
conclusions from processed tweets (Qiu et al., 2012; Golbeck et al., 2011; Querica et al., 2011;
Sumner et al., 2012), this study used trained raters to draw its conclusions. This is more
representative of what you would find in hiring organizations. HR staff rarely have access to the
computerized tools used in past studies, and would, in practice, make their assessments about the
suitability of job candidates. Unlike other studies, the raters in this study also used all available
information on each subjects’ profile, including pictures and videos, in addition to the Tweets, to
come to their conclusions. Using all available information gives HR personnel a deeper
Raters were asked to provide the researchers with a brief description of the criteria they
used to evaluate the subjects. Personality raters indicated that a subject who was high in
extroversion, for example, would have a high number of followers, group pictures, and
TWITTER, PERSONALITY & HIREABILITY 17496 15
conversations that were directed at many different people. A highly agreeable subject was one
that positively interacted with others, sent congratulatory or friendly tweets, and showed
empathy to others. Those who were highly conscientious were involved in numerous activities,
put work ahead of social activities, showed self-discipline, and followed professional Twitter
accounts such as companies and/or news organizations. Someone who was high in openness had
a customized background, interesting header and profile photos, discussed travel and arts,
followed wisdom-sharing accounts, and had photos of interesting activities and travel
destinations. Those high in neuroticism posted critical comments about themselves, and
frequently talked about their bad mood, negative feelings towards life in general, and discussed
high levels of stress and mental anguish. Narcissistic individuals made self-absorbed comments
that involved bragging and self-promotion, had pictures that focused solely on themselves,
followed a large number of celebrities, and often one-upped their followers in conversations.
Hireability raters all indicated that they looked at the profile picture and header picture
for signs of professionalism. This and the level of activity and responsibility one tweeted about
pointed to how conscientious the subject was. Two raters also mentioned that if the subjects were
following news organizations and companies, they were deemed as more conscientious. Mood of
the tweets was important to these raters, and revealed how neurotic the subject was. Profanity
was universally mentioned as a negative to hireability and lowered the rating for those subjects
that used it frequently in their tweets. Such subjects were found to be low in agreeableness. Not
surprisingly, the other-rated personality traits that significantly correlated with hireability were
In summary, our contributions are as follows: 1) this is one of the first studies to use
raters to assess both the personality and hireability of subjects using Twitter profiles, 2) this
TWITTER, PERSONALITY & HIREABILITY 17496 16
study differs from past research in that there were two sets of multiple raters to assess both
personality and hireabilty; machine learning was not a factor in determining the results of the
study (mimicking what would be found in organizations), 3) inter-rater reliability for all six
personality traits and hireability were consistent with past studies that used SM technologies
other than Twitter, proving the validity of using Twitter to predict personality and hireability,
and 4) raters were asked to provide statements regarding which aspects of the profiles were
influential in their ratings of subjects, so that the researchers could better understand how
There are some limitations to our research. While providing support for the impact of
Twitter on personality prediction and hireability ratings, we do not suggest that Twitter should be
used in isolation, but rather as a supplement to traditional screening methods. Knowledge, skills
and abilities are still important factors in the hiring process, and should be assessed in other
manners. This study also asked the hireability raters to provide a general assessment of subjects
and not think of any particular job or organization when providing their ratings. In practice,
hiring managers would know what positions candidates had applied for, so they could use
job fit. All subjects in this study were degree-seeking college-aged students, so there could be
different results should this study be applied to different age groups or those with different
education levels. It is important to note that hiring solely on the basis of SM profiles can also
lead to adverse impact, as suggested by Kluemper et al. (2012), Van Iddekinge et al. (in press),
and Acquisti and Fong (2013), and should not be done. Not all subjects in this study had Twitter
accounts (62% did), and not all of the accounts were public or had enough tweets to make
TWITTER, PERSONALITY & HIREABILITY 17496 17
accurate assessments, so about 27% of our original sample was used to draw the conclusions in
this study.
In conclusion, we found valuable support for using Twitter profiles to assess personality
and hireability. Our results show acceptable levels of inter-rater reliability, highly correlated self-
Extroversion
Other-Rated 3.44 .67 .93 .79
Self-Rated 3.60 .72 .90
Agreeableness
Other-Rated 3.63 .56 .93 .68
Self-Rated 3.79 .53 .81
Conscientiousness
Other-Rated 3.42 .54 .93 .58
Self-Rated 3.65 .59 .84
Openness
Other-Rated 3.31 .57 .91 .70
Self-Rated 3.68 .68 .84
Neuroticism
Other-Rated 2.60 .44 .90 .53
Self-Rated 2.56 .74 .88
Narcissism
Other-Rated 3.04 .48 .88 .64
Self-Rated 3.16 .57 .74
ICC = Intraclass correlation coefficient two-way random effects model average measure
reliability is reported.
TWITTER, PERSONALITY & HIREABILITY 17496 19
1 2 3 4 5 6 7 8 9 10 11 12 13
1 --- .09 .59** .59** -.12 -.46** .05 -.03 .23** .12 -.19* -.20* .04
2 --- .10 -.05 -.18* -.51** .81** .34** .01 .11 -.24** -.18* .30**
3 --- .59** .00 -.49** -.04 .06 .27** .20* -.11 -.28** .07
4 --- .10 -.38** -.07 -.06 .17* .19* -.03 -.11 .03
Significance Levels:
p < .05 *
p < .01 **
Variable List
1) hireability
2) other-rated extroversion
3) other-rated agreeableness
4) other-rated conscientiousness
5) other-rated openness to experience
6) other-rated neuroticism
7) other-rated narcissism
8) self-reported extroversion
9) self-reported agreeableness
10) self-reported conscientiousness
11) self-reported openness to experience
12) self-reported neuroticism
13) self-reported narcissism
TWITTER, PERSONALITY & HIREABILITY 17496 20
Significance Levels:
p < .05 *
p < .01 **
TWITTER, PERSONALITY & HIREABILITY 17496 21
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