Professional Documents
Culture Documents
8. Recency and Primacy Effects The recency effect occurs when a rater gives greater
weight to recent events when appraising an individual’s performance. Examples
include giving a customer service representative a rating based on phone calls taken
during the week before the appraisal or giving a drill press operator a high rating even
though the operator made the assigned quota only in the last two weeks of the rating
period. Another time-related issue is the primary effect, which occurs when a rater
gives greater weight to information received first when appraising an individual’s
performance.
Microsoft has always been on the cutting edge of performance management and
compensation. The firm has a reputation for hiring good employees and taking
care of them by providing generous rewards and opportunities. In particular,
paying workers based on their performance is an approach that the company has
utilized for some time. Over the last several decades, Microsoft has given
employees stock options, generous increases to base pay, and restricted stock
units. A number of years ago, the flexible rewards program My Microsoft was
offered, and it enabled workers to earn merit pay, bonuses, and restricted stock
units. In an effort to support this HR management philosophy, Microsoft
introduced a stack rankings process more recently, which required managers to
rate employees (on a scale of 1 to 5, with 1 being the highest) so that they could
be ultimately ranked against each other. These rankings affected the amount of
compensation (i.e., merit, bonuses, restricted stock units) employees would
receive. The ranking process also forced managers to designate a certain
percentage of their employees as poor performers.This requirement makes stack
ranking a con-troversial performance management approach be-cause there are
always losers, despite the fact that a company may be hiring and developing well.
Crit-ics also point out that the stack ranking process, or “rank and yank” as it is
sometimes called, doesn’t do much to create a sense of teamwork among em-
ployees.
Despite these limitations, some managers, including the previous CEO of General
Electric Jack Welch, defend the practice. They claim that it allows leaders to
effectively differentiate varying levels of job performance among employees more
effectively.
Given these concerns, Microsoft elected to drop its stack ranking system a few years
after it was adopted. This means that managers do not have to use the scaling and
ranking methods that were introduced several years earlier. In addition, managers do
not have to indicate through the employee appraisals that a percentage of workers are
not meeting standards. It will be interesting to see how managers continue to tweak
the company’s performance management system so that employees are rewarded
fairly and accurately for their job performance.
Questions
1. What is your overall opinion of the stack rank-ing system? Do you think this
approach serves a purpose in modern organizations?
2. What are the potential challenges associated with implementing this system?
COMPENSATION & BENEFITS
Compensating employees is often a major cost item for employers, so top management and
HR executives must work together toward aligning rewards with the strategic goals of the
organization. This allows companies to offer compensation that leads to overall
improvements to employee satisfaction and the bottom line. Several strategic decisions can
guide the design of compensation practices:
• Compliance with all applicable laws and regulations
• Cost-effectiveness for the organization
• Internal and external equity for employees
• Optimal mix of compensation components
• Performance enhancement for the organization
• Enhanced recruitment, involvement, and retention of employees
Base Pay :The basic compensation that an employee receives is called base pay.
Organizations often provide basic compensation as either an hourly wage or as a
salary. These two base pay categories are identified according to the way pay is de-
termined and the nature of the jobs.
Variable Pay Another type of direct pay is variable pay, which is compensation
linked directly to individual, team, or organizational performance. The most com-
mon types of variable pay are bonuses, incentive program payments, equity awards,
and commissions.
Benefits: Many organizations provide indirect rewards in the form of employee
benefits. With indirect compensation, employees receive financial rewards without
receiving actual cash or other direct monetary payments. A benefit is an indirect
reward given to an employee or group of employees as part of membership in the
organization, regardless of performance. Examples of benefits are dental coverage,
vacation leave, and retirement plans.
Laws Governing Compensation
Pay practices are regulated by several federal laws that address issues such as
overtime pay, minimum wage standards, hours of work, and pay equity. The
following discussion examines the laws and regulations affecting base compensation.
Fair Labor Standards Act (FLSA)
The primary federal law affecting compensation is the Fair Labor Standards Act
(FLSA), which was passed in 1938. Compliance with FLSA provisions is enforced
by the Wage and Hour Division of the U.S. Department of Labor (DOL). Penalties
for wage and hour violations often include awards of up to two years of back pay
for affected current and former employees, along with a monetary penalty. Willful
violations may be penalized by up to three years of back pay. For example, Walmart
was assessed almost $5 million in back wages and penalties for overtime violations
resulting from improperly classifying employees as exempt from overtime, and Sta-
ples was fined $42 million to settle similar claims. In another case, the airport
shuttle service at Baltimore-Washington International Thurgood Marshall Airport
“Shuttle Express” was ordered to arbitrate with an individual who claimed that he
was classified as an independent contractor or franchisee instead of an employee,
which adversely affected his compensation. The provisions of both the original act
and subsequent revisions focus on the following major areas
Minimum Wages: The FLSA sets a minimum wage to be paid to a broad spectrum
of covered employees. The current minimum wage of $7.25 an hour was set as part
of the Fair Minimum Wage Act of 2007. A lower minimum wage of $2.13 an hour
is set for “tipped” employees, such as restaurant servers, but their compensation
must equal or exceed the minimum wage when average tips are included. However,
many states have minimum wage levels for both regular and tipped employees that
are higher than the federal minimum wage, and employers must pay this higher
wage.
Child Labor Provisions: There is often much legal speculation and litigation related
to paying employees minimum wages. For instance, Marriott’s announcement that it
would encourage tipping of housekeepers (by leaving tip envelopes in guest rooms)
has increased concern about the company paying these employees as tipped workers
at the appropriate lower minimum wage.
Exempt and Non-exempt employees:Under the FLSA, employees are classified as
exempt or nonexempt. Exempt employees hold positions for which they are not paid
overtime. Nonexempt employees must be paid overtime.
Overtime: The FLSA established overtime pay requirements at 1.5 times the regu-
lar pay rate for all hours worked over 40 in a week, except for exempt employees.
There are other exceptions to the overtime requirements, such as farm workers, but
these exceptions are rare. There has been a recent push to expand the number of ex-
empt employees who receive overtime, including managers in fast food outlets, loan
officers, computer technicians, and individuals working in some other executive and
professional jobs.
Special Pay/Overtime issues For individuals who are nonexempt, employers
must consider many issues. These include the following:
1. Compensatory time off: “Comp” hours are earned by public-sector nonexempt
employees in lieu of payment for extra time worked at the rate of 1.5 times the
number of hours over 40 that are worked in a week. Comp time is prohibited
in the private sector and cannot be legally offered to employees working for
private organizations.
2. Incentives for nonexempt employees: Employers must add the amount of direct
work-related incentives to an employee’s base pay and then calculate overtime
pay as 1.5 times the higher (adjusted) rate of pay.
4. Security inspection time: Some companies may have to count the time that
employees spend going through security inspections after work as compen-
sable. Claims related to security inspection time have been brought against
organizations such as Amazon, Apple, and CVS Health.
5. After-hours email time: The increased use of email in organizations raises ques-
tions about whether employees can claim that responding to company emails
after hours should count toward overtime. Organizations should consider
adopting email curfew policies that discourage employees from reading and
answering work-related emails off the clock.
6. Travel time: Travel time must be counted as work time if it occurs during nor-
mal work hours for the benefit of the employer. Travel to and from work is not
considered compensable travel time.
Pay Equity Laws
Title VII of the Civil Rights Act of 1964 prohibits discrimination based on race,
color, sex, religion, or national origin. However, prior to its passage, pay discrimina-
tion on the basis of sex was outlawed under the Equal Pay Act of 1963. Since then,
additional laws have been proposed or enacted to counter wage discrimination on
the basis of sex.
Equal Pay Act of 1963 The act prohibits companies from using different wage
scales for men and women performing substantially the same jobs. Pay differences
can be justified on the basis of merit, seniority, quantity or quality of work, expe-
rience, or factors other than gender. Similar pay must be given for jobs requiring
equal skills, equal responsibilities, or equal efforts, or for jobs done under similar
working conditions.
Lilly Ledbetter Fair Pay Act: This law was signed in 2009 in response to a
U.S. Supreme Court decision restricting the statute of limitations allowed under the
Equal Pay Act for claiming pay discrimination based on sex. Under the Equal Pay
Act, an employee alleging discrimination had up to 300 days to file a claim. The
Fair Pay Act essentially treats each paycheck as a new act of discrimination. Pay
discrimination need not be intentional to be unlawful. Pay practices resulting in
disparate impact are also actionable. Steps to reduce liability include conducting a
periodic disparate impact analysis of compensation plans, properly documenting all
compensation decisions, retaining complete pay records for an appropriate dura-
tion and limiting discretion in pay decisions to higher levels in the organization.
Organizational Climate and Compensation Philosophies:
1. Entitlement Philosophy: The entitlement philosophy assumes that individuals
who have worked another year with the company are entitled to pay increases
with little regard for performance differences. When organizations give automatic
increases to their employees every year, they are using the entitlement philosophy.
Most employees receive the same or nearly the same percentage increase. These au-
tomatic increases are often referred to as cost-of-living raises, even if they are not
tied specifically to economic indicators
performance Philosophy: A pay-for-performance philosophy assumes that
compensation decisions reflect performance differences.
Human Resource Metrics and Compensation:
Compensation Fairness and Equity:
External equity : If an employer’s rewards are not viewed as equitable compared
to other organizations, the employer is likely to experience higher turnover. This
also creates greater difficulty in recruiting qualified and high-demand individuals.
Internal equity Internal equity means that employees are compensated fairly
within the organization with regard to the KSAs they use in their jobs, as well as their
responsibilities, accomplishments, and job performance.
Pay Secrecy: Another equity issue concerns the degree of secrecy organizations
have regarding their pay systems. Pay information that may be kept secret in “closed”
systems relates to information about individual pay amounts, pay raises, and incen-
tive payouts.
Job evaluation
It is a formal, systematic process to determine the relative worth of
jobs within an organization.
The ranking method is a simple system that places jobs in order, from highest
to lowest, by their value to the organization.
The classification method is often used in public-sector organizations. Descriptions of
job classes are written, and then each job is put into a grade ac-
cording to the class it best matches
The factor-comparison method is a complex quantitative method that combines
the ranking and point factor methods.
Market Pricing
While the point factor method has served employers well for many years, the trend
is moving to a more externally focused approach. More companies are moving to
market pricing, which uses market pay data to identify the relative value of jobs based
on what other employers pay for similar jobs. A recent survey showed that 85% of
companies use market pricing to figure out how to value different jobs.
Pay Surveys
A pay survey is a collection of data on compensation rates for workers perform-
ing similar jobs in other organizations. Pay surveys are an important element for
establishing external pay equity. Both job evaluation and market pricing are tied to
surveys of the pay that other organizations provide for similar jobs
Pay Ranges:
Broad-banding:
The practice of using fewer pay grades with much broader ranges
than in traditional compensation systems is called broadbanding. Combining many
grades into these broad bands is designed to encourage horizontal movement and
therefore, more skill acquisition.
Variable Pay
Variable pay is compensation that is tied to performance. Better performance leads
to greater rewards for employees. Performance may be evaluated and rewarded at
the individual, group (a team or even a whole plant), or entire organization level.
Variable Pay: Incentive for Performance
Key Performance Indicators
Critical success factors are variables that have a strong influence on the results of
the organization.
Key performance indicators (KPIs) are the scorecard measures that tell manag-
ers how well the organization is performing relative to the critical success factors.
Global Benefits
In many countries, a variety of benefits are provided through programs administered
by the government.
The costs of these benefits are often quite high due to generous retirement and health
insurance plans, coupled with an aging workforce and increasing
retiree populations.
Health care benefits also differ significantly worldwide. Developed nations
(with the exception of the United States until very recently) are far more likely to
provide compulsory, government-sponsored health plans for all citizens, regard-
less of employment status
The amount of paid leave provided to employees also varies significantly in dif-
ferent countries. Paid time off for childbirth and medical disability are generous in
Scandinavian and European countries, and they provide lengthy paid leave for new
mothers.
Given these various issues, companies that employ people in different coun-
tries face a number of challenges.
Multinational companies operating in various countries must determine how to
compensate both host-country nationals and expatriates so that all employees will feel
that they are being treated fairly.
Benefits Design
Flexible Benefits :As part of both benefits design and administration, employers
may offer employees choices in benefits. A flexible benefits plan is a program that
allows employees to select the benefits they prefer from options established by the
employer
Domestic Partner Benefits: There have been a number of challenges to how
marriages are defined at different state and federal levels, with cases focusing on
the Defense of Marriage Act (DOMA), as well as whether and how to recognize
same-sex marriage. The U.S. Supreme Court recently voted against DOMA, which
changed the way terms such as marriage and spouse are defined and essentially
treats same-sex spouses the same as opposite-sex married couples. This means that
same-sex spouses may be entitled to certain benefit plans, and if same-sex couples
get divorced, one partner may be entitled to a share of retirement benefits.
In states where gay marriage is legal, companies have to consider whether to
treat same-sex spouses in the same manner as traditional married couples with re-
gard to benefits. This issue is made even more complicated when organizations have
operations in multiple states with varying laws
Older Workers Benefit Needs: Hiring and retaining older workers can be an
important strategy for an organization seeking high-quality talent with a wealth of
knowledge and experience. Modified work schedules, part-time benefits, and sim
plified seasonal travel can be attractive to older workers.
Types of Benefits:
A cafeteria benefit plan is one in which employees are given a budget and can pur-
chase the bundle of benefits most important to them from the “menu” of options
offered by the employer
Legally Required Benefits
1. Social Security Employees and employers share in the cost of Social Security
through a tax on employees’ wages or salaries. When the law was first enacted,
em-ployers and employees each contributed 1% of worker wages to the fund. By
1990, the rate had increased to 6.2% paid by each party (for a total of 12.4%),
which is the current rate of payroll tax contributions. Normal retirement age to
receive maximum Social Security benefits has been steadily increased from 65 to
67. Starting in 2015, the taxable wage base was increased from $117,000 to
$118,500, with earnings over that amount not being subject to Social Security
tax.
2. Medicare Medicare is a government-operated health insurance program for older
Americans. Each party pays 1.45% of employee earnings. Unlike the taxes paid
for Social Security, there is no earnings limit on Medicare contributions.
Retirement Plans
1. Defined Benefit Pension Plans A traditional pension plan is one in which the
employer makes required contributions and the employee receives a defined
amount each month upon retirement. A defined benefit plan is a retirement
program in which employees are promised a pension amount based on age and
years of service.
2. Defined Contribution Pension Plans A defined contribution plan is a retire-
ment program in which the employer and/or employee makes an annual payment
to an employee’s retirement account. The key to this plan is the contribution rate;
employee retirement benefits depend on fixed contributions and investment earn-
ings
Health Care Benefits
Employers provide a variety of health care and medical benefits, usually through
insurance coverage. Major changes brought about by the Patient Protection and
Affordable Care Act (PPACA), which is still evolving, may significantly alter the
involvement of employers in providing these essential benefits
Health Care Legislation
1. COBrA Provisions The Consolidated Omnibus Budget Reconciliation Act
(COBRA) requires that most employers with 20 or more full-time and/or part-
time employees offer extended health care coverage to certain groups of plan
participants.
2. HiPAA Provisions The Health Insurance Portability and Accountability Act
(HIPAA) of 1996 allows employees to switch their health insurance plans when
they change employers and to enroll in health coverage with the new company
regardless of pre-existing health conditions. The statute also prohibits group
insurance plans from dropping coverage for a sick employee and requires them to
make individual coverage available to people who leave group plans.
Family-Oriented Benefit
FMLA Leave Provisions The law requires employers to allow eligible employ-
ees to take a maximum of 12 weeks of unpaid, job-protected leave during any
12-month period for the following situations:
• Birth of a child and care for the newborn within one year of birth
• Adoption or foster care placement of a child
• Caring for a spouse, child, or parent with a serious health condition
• Serious health condition of the employee.
Paid-Time-Off Benefits
1. Vacation Pay
2. Holiday Pay
3. Leaves of Absence
a) Family Leave
b) Sick leaves