Prepared by Instructor Fantahunegn.

ITSS COC Exam

Occupation: ITSS (Information System Support) Level: I

Task: 1 Connect Hardware Peripheral Devices

 Connect Peripherals Devices: Connect Monitor, Mouse, Keyboard, Power Cable etc.
 Disconnect Peripherals Devices: Connect Monitor, Mouse, Keyboard, Power Cable etc

Task: 2 Desktop Environments:

 change Screen Resolution by 800x600

 Log of the Computer

Task 3: Security

 Create account: user name: your name: privilege/account type: Administrator: password: 123
and cannot change him or he.
 Setting Turn on the Notification.
 Install Avast Antivirus and Automatically Update per weekly.

Task 4: Install Printer Device

 Install HP LaserJet 1100 Printer

Task 5: Install Office 2013/2007

 Install Office 2013/2007 only Ms Office word

Task 6: Office installation Requirement

No Items Specification
1 Operating System Requirement
2 RAM Size
3 HDD Size
4 CPU Speed
 Save file Under Document/IT/Levela I/ file name: Office Requirement

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Prepared by Instructor Fantahunegn.S

Task 7: Create Word File

Symbols Shapes

Symbols and
Shapes



 Save file Under Document/IT/Level I location, file name: Symbols and Shapes

Task 8: System Requirement

No Items Specification
1 Operating System Name
2 OS Manufacturer
3 Total Installed RAM Size
4 HDD Size
5 CPU Speed
6 System Model
7 System Manufacturer
 Save file on desktop location, file name: System

Task 9: Installed Application Software

No Installed Applications Version

1
2
3
4
 Save file on desktop location, file name: Software

Task 10: Record Client Support Requirements

Client Problem Request

Name of Client: W/ro Mestawet

Problem: Upgrade Office Application

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Prepared by Instructor Fantahunegn.S

Name of Client: Ato Chala

Problem: Install new Purchase Printer

Name of Client: Ato Kebede

Problem: Update Antivirus Software

Name of Client: W/t Tigist

Problem: Upgrade System Unit

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Prepared by Instructor Fantahunegn.S

ITSS COC Exam

Occupation: ITSS (Information System Support) Level: II

Project information.

Give the necessary equipment, tools, materials, supplies and information the candidate is
expected to perform the following four project, Recommended assessment place; well equipped
computer lab.

Total Time 3:30

Project one: - Configure LAN connection (55min)

Task1:-To create pert – to-per connection use the following information

Work Group Computer name IP Address

Comp1 192.168.0.1
OCOC Comp2 192.168.0.2
Tak2:- share CD-ROM

Task 2: Configure or add the network printer in both computers.

Project Two:-Access and use internet (30 min) Task 1:-Using the internet connection available
in your computer.

Task 1:-Using the internet connection available in your computer

. Open internet browser (internet explorer, Firefox, Mozilla, Opera or any other)

Book mark and Browser the A Student education (www.astu.edu.et) and make it a default
home page.

Tak2:-Type the type of cable and color arrangement you use

A B
White green White orange
Green Orange
White orange White green
Blue Blue
White blue White blue
Orange Green
White brown White brown
brown brown

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Prepared by Instructor Fantahunegn.S

Project 3:-Identifying and demonstrating computer Hardware components (60minites)

Task 1: Dissemble the computer’s major components (processor, RAM, Hard Disk, NIC (if
applicable) CD-

Rom, and power, and Data cables)

Task2:-Demonstrate each hard ware components function and reassemble the system unit by
installing all system components as required.

Task 3:-test the computer functionally to insure that all components and peripheral s are
working correctly.

Task4:-propose of computer specification for graphic design and multimedia work.

The specification document that that you are expected to produce my contain but are not
limited to the ff. information.

 Processor type and speed

 capacity of memory
 CD-Rom Type
 Operating system installed
 Hard disk capacity.
 (Hint takes the specification of the computer that you are working as a reference.

Project four: - Design and develop a database (45 minutes)

Suppose you are to design ABC computer center data base and Training data base A table
contain Student table and Course Table and

Save the ABC data base and Training data base on Local C:\

Task1:-create student Table and Course table

Task2:- rename Training data base to COC data base

Task3: Copy Student table from ABC data base to COC data base

Task4:-create Student list Form and student whose sex is M (by using quarry design)

You are expected to design and develop a database with has all the features and function
stated above using Microsoft Access 2007

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Prepared by Instructor Fantahunegn.S