Service Training Course Evaluation

Please help us improve our learning program by responding to our brief evaluation. Please use the following scale:
6=Strongly Agree; 5=Agree; 4=Somewhat Agree; 3=Somewhat Disagree; 2=Disagree; 1=Strongly Disagree

Dealer Start Date

Course Name ________________ Facilitator Name(s)

Strongly Agree Strongly Disagree

Facilitator 6 5 4 3 2 1
1. The facilitator was knowledgeable about the subject.      
2. The facilitator was prepared and organized.      
3. Participants were encouraged to take part in course discussions.      
4. The facilitator was responsive to participants’ needs and questions.      
5. The facilitator’s energy and enthusiasm kept the participants actively engaged.      
Strongly Agree Strongly Disagree
Courseware 6 5 4 3 2 1
6. The material content was appropriate.      
7. The objectives were clearly explained.      
8. The course content/materials were sufficient to achieve course objectives.      
9. The length of the course was appropriate for the course objectives.      

Strongly Agree Strongly Disagree

Learning Effectiveness
6 5 4 3 2 1
10. I learned new knowledge and skills from this course.      
Strongly Agree Strongly Disagree
Job Impact
6 5 4 3 2 1
11. I will be able to apply the knowledge and skills learned in this course to do my job.      
Strongly Agree Strongly Disagree
Customer Experience 6 5 4 3 2 1
12. The food quality in the Casa-restaurant was meeting my expectations.      
Comments: _______________________________________________________________________________
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6 5 4 3 2 1
13. The hotel services booked for this event was meeting my expectations.      
Comments: _______________________________________________________________________________
_______________________________________________________________________________

Strongly Agree Strongly Disagree

Overall
6 5 4 3 2 1
14. I would recommend this course to my colleagues and co-workers.      

15. What about this course was most useful to you? __________________________________________________________

________________________________________________________________________________________________

16. What about this course was least useful to you? __________________________________________________________

________________________________________________________________________________________________

17. How can we improve the course to make it more relevant to your job? _________________________________________

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18. My position in the company is:  Instructor  Technical Communicator (TC)  Instructor / TC combination
 Advanced Technician  Expert Technician
 Other _____________________

Thank you for your cooperation to improve our training courses.