POSITION DESCRIPTION

Our Values

Position title: Liquid Trade Waste Officer

Position code: 1343

Name: Vacant

Section: Water & Wastewater

Position reports to: Water Operations Engineer

Band and level: Band 3 Level 2

Salary grade: Grade 14

Staff management: No

Budget responsibility: No

Primary function of the role:

Reporting to the Water Operations Engineer the Trade Waste Officer, plays a key role in the
implementation of Council’s liquid trade waste (LTW) policy. The occupant of this position will:
• provide a high level of customer service to customers regarding commercial liquid
waste within Council’s sewerage infrastructure. This may also include
discharge to onsite sewage management systems
• be responsible for the maintenance of the LTW database and associated tasks
correlating to the maintenance, such as compliance inspections
• assist with and deliver customer/community education relevant to the above as
controlled and regulated through the Local Government
• actively communicate with property operators and/ or business owners to process
applications, apply conditions, issue approvals and undertake inspections of LTW in
accordance with relevant legislation
• aid in providing backflow prevention compliance and undertake Trade Waste sampling
including collection, labelling, transportation, interpretation of analysis results and
follow up action (if necessary).

Work Health and Safety:

The occupant shall ensure compliance with specific responsibilities, duties and due diligence
requirements under the NSW Safe Work, Health & Safety legislation and Council's relevant
safe work instructions, policies and procedures. Ensure that Workplace Health and Safety is
always at front of mind and a number one priority, working with care and consideration to
safeguard the health and safety of all staff and members of the general public. Follow safe
practices/procedures to perform your duties in a manner so as not to put yourself or others at
risk of harm, and immediately report any hazards, incidents and accidents to the relevant
supervisor and take appropriate action. Furthermore, the occupant will actively participate in a
delivering a positive WHS culture, including having a proactive involvement in reviewing safe
systems of work compliance and the implementation of continuous improvements in health
and safety.

Immunisation:
This position is identified as a position whereby the occupant has current immunisation against
Hepatitis A and Hepatitis B viruses or a willingness to participate in an immunisation program.

Person Description
The right person for this role will:
• Be a leader in safety and contribute to a positive safety culture
• Be respectful and have personal integrity
• Be professional, knowledgeable and organised
• Be quick to learn new concepts
• Be fair and consistent when making decisions that affect others
• Be customer and community focused
• Be flexible, and agile to work across different business areas
• Have a drive for improvement
• Have the ability to prioritise and schedule work and meet deadlines
• Have excellent time management and organisational skills
• Embody Council’s values.

The Liquid Trade Waste Officer:

• Implement and monitor safety management systems for Liquid Trade Waste
• Engages, consults, and influences a diverse range of people and business operators to
effectively manage expectations
• Ensures the delivery of liquid trade waste services and systems that are compliant, identifies
and manage risks
• Analyses statistical data, undertake complex calculation and analysis of information and
compile detailed reports
• Provides clear technical recommendations for facilitate decision-making relating to granting
Department concurrence to discharge liquid trade waste to LWUs sewerage systems
• Provide technical advice on liquid trade waste management, including assessment,
approval, monitoring, pricing and enforcement
• Review trade waste policies and charges for liquid trade waste
• Manage trade waste databases and records
• Source, collate and compile data and information to identify emerging trade waste issues
including emerging trade waste treatment technologies
• Process trade waste applications and providing other support services within tight
timeframes, limited resources, regulatory guidelines and competing priorities.

Responsibilities
Work Health Responsible for own safety and the
and Safety safety of others.
Promote safety and safety policies at
all times.
Ensure the use of personal protective
equipment, well maintained equipment,
and safe systems of work at all times.
Identify safety risks and suggest
mitigation strategies.
Best Practice Continued improvement plan is created
and and implemented to ensure
Benchmarking expectations/legislation and guidelines
are upheld.
Accountability
• Safety risks identified
• Mitigation is implemented.
• Accountable for ensuring Trade
Waste does not compromise the
safety of the community, our
workforce and our contractors.
• Identify and facilitate resolution
of non-compliance issues.
• Engage with customers to
improve site discharge
performance.
• Ensure auditing processes
identify issues of significant risk,
and remedial action pursued.

Governance Ensure risks are identified and
and Risk managed.
Customer Respond to customers’ enquiries/
driven service applications/ requests in a timely and
delivery professional manner.
Provide an informative and accurate
advisory service to customers seeking
information relating to Trade Waste
issues.
Reply to routine and investigation
correspondence.
Ensure customer enquiries and
applications are investigated and
responses completed within acceptable
time frame.
Finance Ensure compliance with procurement
requirements.
People Work with others in council and the
business community that promotes
cooperation and good relationships.
Field Services Deliver a Liquid Trade Waste Service
that is compliant within the legislative
framework to business owners,
occupiers and premises:
• Ensure targets are achieved for
Trade Waste site charges
(quality/quantity).
• Ensure audits comprehensively
cover all compliance related
matters.
• Negotiate conditions and issue
determinations that formalise
acceptance of trade waste from
customers
• Align service delivery to
ensuring the wastewater
network remains functional and
individual trade waste
discharges do not adversely
impact the ability to drain
wastewater for the community.
• Understand the day to day
implementation of Council’s
Code of Conduct.
• Provide a high level of customer
service to manage the
expectations of internal and
external customers in the
resolution of their issues.
• Provide guidance, advice and
coordinate requests for further
information regarding
applications.
• Provide a timely response to
customer enquiries including
complex queries, investigating
trade waste related incidents
and complaints.
• Services are delivered to the
established benchmarks and
within the agreed budget
tolerances and timeframes.
• Provide knowledge sharing to
other technical and customer
service staff within Council.
• Provide technical advice and
contribute to the development
and delivery of processes and
procedures to assist in the
development of others.
• Be flexible and adaptable to the
changing needs of the team.
• Coordinate resources for
scheduled and reactive audits of
customers in accordance with
departmental compliance.
• Coordinate site inspections,
investigations, regular sampling
and maintain inspection records
as required including those with
higher risk profiles and
complexity.
• Collect evidence, notes and
photographs to assist in the
 implementation of compliance
actions on customers who
breach the requirements.
• Determine the assessment of
trade waste applications and
referrals and enforce customer
infringements.
Communication High level of written, verbal and • Provide clear concise
and interpersonal communication skills that information.
Consultation inspires confidence in your team and • Provide tools for staff to support
the audience you are communicating business development e.g.
with. FAQ’s, transfer of knowledge.
• Prepare detailed reports.
• Implement high level conflict
resolution and negotiation skills.
• Contribute to the development
and implementation of policies
and procedures relevant to
liquid trade waste.

Entry Level Qualifications:

Skills and Experience

Qualifications, certificates and licences

Essential
- A minimum Certificate IV in Water Industry Operations -Liquid Trade Waste or equivalent, or
willingness and ability to complete such training
- Working knowledge of computer software applications including Microsoft Office, tablets and
telephones
- Current Class C driver’s licence
- General Construction Induction training card (white card)
- Enter and Work in Confined Spaces

Experience, skills and knowledge

- Work in a manner consistent with Lismore City Council organisational values and associated
behaviours.
- Proven knowledge of the water industry and regulatory framework impacting on trade waste
activities-.
- Demonstrated ability to work in a team, to work in a self-directed manner (autonomously), and to
plan and prioritise work
- Demonstrated problem-solving and investigative skills, including the ability to organise inspection
programs and workloads to meet agreed service standards and deadlines.
- Demonstrated experience in conflict resolution and negotiations that require high level
communication and planning to achieve successful outcomes.
- High level verbal and written communications skills including to present clear, concise reports and
to deal tactfully and negotiate with people inside and outside Council.