✓ What is Listening?

Communication Time
✓ What are Main Types of Listening? •
Writing 11%
✓ What is Importance of Listening? Reading (V Imp) 15%
✓ How can we improve Listening? Speaking 32%
Listening 42 %
Listening
Listening goes beyond hearing.

Applying listening to business it is the

active process of getting information,
ideas, attitudes, and emotions in

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Interpersonal Communication, oral

✓ Deep Insight of Listening Process exchange for some purpose.
 When listening is mentioned, it is the act of Sound waves in a meaningful sequence may
sensing sounds. In human communication, be recognized as words which help to
of course, the sounds are mainly Spoken convey the message from the Speaker to
Words. Listener. e.g. George is successful businessman.

1. Receiving/Hearing
2. Filtering Filtering is the process of giving meanings
3. Understanding to sound waves recognized as words through
4. Remembering

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5. Evaluating the unique contents of each person’s mind.

6. Responding e.g. George is a successful businessman.
 Understanding is the stage at which you Evaluating consists of judging the messages in
learn what the speaker means in his spoken some way. At the time you may try to evaluate
message. the speakers’ underlying intent. Evaluation is
more in the nature of critical analysis

Messages that you receive and understand

need to be retained (save) for some period Responding occurs in two phases:

of time. What you remember is actually 1. Responses you make while the
speaker is talking.
what you think (or remember) was said. 2. Responses you make after the speaker

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Memory for speech is not reproductive. has stopped talking.

These responses are feedback. e.g. “I see”, “yes”
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