LISTENING

SKILL By : Suci Fitriani S.Pd.,

MS.Ed.

Listening is essential to your effectiveness as a speaker.

 LEARNING OUTCOMES

1. Explain what we mean by listening skills

2. Identify why listening skills are important, from an
employability perspective
3. Identify key reasons why we often fail to listen
effectively
4. Adopt simple listening techniques to ensure that you
listen effectively
“Listening : To concentrate on hearing something; heed
or pay attention to”

—Collins English Dictionary

 What Is Listening?

Listening is the ability to accurately receive

and interpret messages in the
communication process.
 Comparison of Communication Activities

LISTENIN WRITIN
SPEAKING READING
G G
Learned First Second Third Fourth

Used Most Next to most Next to Least Least

Taught Least Next to least Next to most Most

 WHY LISTENING SKILL IS IMPORTANT?

01 Improves relationships 05 shows respect for other people

02 Improves our knowledge 06 Absorb information better

03 Improves our understanding 07 Become better at socialising

04 Prevents problems escalating 08 Improve problem solving skills

 PROCESS OF LISTENING

STAGE 1 STAGE 3 STAGE 5

STAGE 2 REMEMBERI STAGE 4 FEEDBACK

NG
RECEIVING

UNDERSTANDI EVALUATING
NG
 THE PROCESS
the intentional focus on We attempt to learn the
hearing a speaker’s Receiving 1 meaning of the
message message, which is not
Remembering begins with
2 Understanding always easy. Deciding
what the message
listening; if you can’t
means to you
remember something that Remembering 3
was said, you might not
have been listening 4 Evaluating evaluations of the same
effectively. message can vary
widely from one
Your reaction to the listener to another.
FEEDBACK 5
message. It can be
emotional and intellectual
 Basic Types of Listening
Active Listening
Understanding all things
Proper interaction.
Proper feedback
Empathetic listening
When we listen
empathetically, we go
beyond sympathy to seek
a truer understand how
others are feeling
Selective Listening
•We remember only
• Selective portion.
• Topic is not to our liking
Ignoring Listening
Not listening at all
Is pretty insulting to
others.
It can lead to strained
relations
 Barriers to effective listening

Distraction - red
Interrupting –
flag words –
knowing the
emotional
answer
triggers

Seeing
discussion as Gap searching
competition
 HOW TO BE A GOOD LISTENER?
Give your full attention. Let your self finish listening
before you begin to speak.

Make sure your mind is focused Listen for main ideas

Ask questions.
Let the speaker finish before you
begin to talk.
Give Feedback.
THANKYOU
!
If you have any question, feel free to contact me!