 In my professional life, I am basically a marketer working in a giant group of

companies and that is Noapara Group. In Noapara Group I am HOD, Media and I
am the Director of communication of DMFR Molecular Lad, TotiCell Bangladesh
Limited, EW Villa Medica Bangladesh Limited, and Concord Pharmaceuticals. I am
basically responsible for making media strategies and HOD for the entire group.
Also, I am leading a large venture over there that is the sister concern of the entire
group.
 Regarding my educational background, I passed SSC from Agrani Girls School and
college back in 2000 and completed HSC in 2002. I completed BBA in marketing in
2007. I received 100% scholarship for my graduation. After graduation, I started
my career in Carat worldwide as a coordinator of media. I had worked there for 8
years. After that, I switched to TOM (Top of Mind – media Agency). I handled and
lead Nokia, Panasonic, Horlics, Molfix, tang Bangladesh, Ajinomoto, KDS, SCB and
many banks, MGI, Coke, Apex etc. more than 35 renowned brands.
 I do believe that completing an MBA program demonstrates a commitment to
learning, improving, and applying skills that can help me to succeed. Additionally,
professionals with MBAs feel a greater sense of confidence in their marketability,
as well as the wealth of information they can bring to various endeavors. That is
why I enrolled in NSU.
 I am ambitious, passionate about my work, and self-driven. I thrive on challenges
and constantly set goals for myself, so I have something to strive toward. I’m not
comfortable with settling, and I’m always looking for an opportunity to do better
and achieve greatness. In my previous role, I was promoted three times in less
than two years
 I am highly organized. I always take notes, and I use a series of tools to help
myself stay on top of deadlines. I like to keep a clean workspace and create a
logical filing method so I’m always able to find what I need. I find this increases
efficiency and helps the rest of the team stay on track, too. In my last role, I
created a new filing process that increased departmental efficiency by a great
percentage. In my previous job, my clients’ customer satisfaction scores were 15%
over the company average.
 I’m a natural leader. I’ve eventually been promoted to a leadership role in almost
every job because I like to help people. I find co-workers usually come to me with
questions or concerns even when I’m not in a leadership role because if I don’t
know the answer, I’ll at least point them in the right direction. In my last two roles, I
was promoted to leadership positions after less than a year with the company.”
 I am Adventurous as well as results-oriented, constantly checking in with the goal
to determine how close or how far away we are and what it will take to make it
happen.
 The most challenging task in my life is to achieve the Banglalink pitch for Media
buying. I was the team leader for that project and worked really hard and develop
some out-of-the-box strategies and we won the account for 3 years. And it really
changed my career and my life. Today I am holding my position for that
achievement.

 Answer inbound calls in a timely and friendly manner

 Evaluate problems and complaints of the callers and provide proper solutions to them

 Respond to the needs of customers and provide personalized service

 Provide information on the company’s products or services and generate interest in the offer

 Upsell products and services

 Research needed information using available resources

 Process orders, forms, and applications

 Route calls to other team members whenever needed

 Make relevant notes from customer interactions

 Identify any issues that customers might be struggling with

 Report on customer feedback

 Complete call logs and reports

 Manage & update customer databases

 Follow-up on customer calls

 Boost customer loyalty by offering a proper experience over the phone

 Assist in writing communications including letters, newsletters, mail, media, content,
invitations, and reports.
 Carry out surveys/research projects with volunteers and older people
 Assist with planning and promotion of communications events
 Research and develop position papers around the key issues facing older people.
 Assist with communications admin as appropriate

 Writing clear and error-free content for all communication that reflects the company’s
voice
 Meeting with clients to understand their message, brand voice and target audience
 Proposing copy concepts in an engaging way for clients and carrying out projects once
they are approved
 Interpreting creative direction and technical information and turning them into persuasive
copy concepts
 Collaborating with PR and marketing departments to brainstorm and develop a variety of
marketing materials
 Working with clients to edit and modify copy to meet their content expectations