1.Nursesmustnottransmitorplaceonlineindividuallyidentifiablepatientinformation.

2.Nurses mustobserveethicallyprescribed professional

patient– nurseboundaries.
3.Nurses shouldunderstandthatpatients,colleagues, institutions,and
employersmayviewpostings.
 AmericanNursesAssociation.(2011,September).Principlesforsocialnetworkingandthenurse.

4.Nursesshouldtakeadvantageofprivacysettingsand seektoseparatepersonaland
professional informationonline.
5.Nurses shouldbringcontentthatcouldharma patient’s
privacy,rights,orwelfaretotheattentionofappropriate
authorities.
6.Nurses shouldparticipateindevelopinginstitutional policies
governingonlineconduct.
• Delegation is getting work done through others or
as directingtheperformanceofoneormorepeople
to accomplishorganizationalgoals.
• Themarkofagreatleaderiswhenheorshecan
recognizetheexcellentperformanceofsomeoneelse
andallowotherstoshinefortheiraccomplishments.
 AmericanNursesAssociation(ANA)andtheNationalCouncilofStateBoardsofNursing(NCSBN)

• Righttask
• Rightcircumstances
• Rightperson
• Rightdirection/communication
• Rightlevelofsupervision
1.Frequentlyrecurinthedailycareofaclientorgroupofclients
2. Areperformedaccordingtoanestablished
(standardized) sequenceofsteps
3.Involvelittleornomodificationfromoneclient-care situation
toanother
4.Maybeperformedwithapredictableoutcome
NorthCarolinaBoardofRegisteredNursing(2013)
5. Donotinherently involveongoing assessment,
interpretation,ordecisionmakingwhich cannotbe logically
separatedfromtheprocedure(s) itself
6.Donotendangerthehealthorwell-beingofclients
7.Areallowedbyagencypolicy/procedures

NorthCarolinaBoardofRegisteredNursing(2013)
• Conflictisgenerallydefinedasthe
internalorexternaldiscordthat
resultsfromdifferencesinideas,
values,orfeelings betweentwoor
morepeople.
• Conflictis neithergoodnorbad,and
itcanproducegrowthordestruction,
dependingonhowitismanaged.
• Intergroup conflictoccursbetweentwoormoregroups
of people,departments,andorganizations.
• Intrapersonal conflict occurswithintheperson.It
involves aninternalstruggletoclarifycontradictory
valuesor wants.
• Interpersonal conflict happens betweentwoor more
peoplewithdifferingvalues,goals, andbeliefsandmay
be closely linkedwithbullying,incivility,andmobbing.
• Bullying is repeated,offensive, abusive,intimidating,or
insultingbehaviors;abuseofpower;orunfairsanctions
thatmakerecipientsfeelhumiliated,vulnerable,or
threatened,thus creating stressandunderminingtheir
self-confidence(Townsend,2012).
• Incivility isbehaviorthatlacksauthenticrespectfor
others thatrequirestime,presence,willingnessto
engagein genuinediscourse andintentiontoseek
common ground(Clark,2010).
• Mobbing occurswhen employees“gangup”on
an individual.
• Whenbullying,incivility,andmobbingoccurinthe
workplace,thisisknown asworkplace violence.
Compromising each party gives up something it
wants
Competing one party pursues what it
wants at the expense of
the others
Cooperating one party sacrifices his or her
beliefs and allows the other
party to win
Smoothing one party in a conflict attempts
to pacify the other party or to
 Avoiding parties involved are aware of a
conflict but choose not to
acknowledge it or attempt to
resolve it
Collaborating all parties set aside their
original goals and work
together to establish a
supraordinate or priority
common goal