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  • Communicationis"the Exchangeofthoughts, Messages, Orinformation, by Speech, Signals, Writing, or Behavior." - Occur Onatleasttwolevels

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    Kceey Cruz
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    Communication occurs on both verbal and nonverbal levels and can be impacted by internal factors of senders and receivers as well as external environmental factors. There are various types of communication flow within organizations including upward, downward, horizontal, and diagonal. Effective communication styles include assertive while passive, aggressive, and passive-aggressive styles should be avoided. Active listening is important for leaders to give full attention to the message sender.

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    Communication occurs on both verbal and nonverbal levels and can be impacted by internal factors of senders and receivers as well as external environmental factors. There are various types of communication flow within organizations including upward, downward, horizontal, and diagonal. Effective communication styles include assertive while passive, aggressive, and passive-aggressive styles should be avoided. Active listening is important for leaders to give full attention to the message sender.

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    2 views16 pages

    Communicationis"the Exchangeofthoughts, Messages, Orinformation, by Speech, Signals, Writing, or Behavior." - Occur Onatleasttwolevels

    Uploaded by

    Kceey Cruz
    Communication occurs on both verbal and nonverbal levels and can be impacted by internal factors of senders and receivers as well as external environmental factors. There are various types of communication flow within organizations including upward, downward, horizontal, and diagonal. Effective communication styles include assertive while passive, aggressive, and passive-aggressive styles should be avoided. Active listening is important for leaders to give full attention to the message sender.

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    © All Rights Reserved
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    of 16

    • Communicationis“the

    exchangeofthoughts,
    messages, orinformation,
    by speech,signals,writing,
    or behavior.”
    • Occur onatleasttwolevels:
    verbalandnonverbal.
    Includes internal factors such
    Internal as the values, feelings,
    climate temperament, and stress
    levelsofthesenderandthereceiver
    Includes external factors
    such as the weather,
    External
    temperature,timing,status,power,
    climate
    authority, and the
    organizational climate
    itself
    • Upwardcommunication,themanagerisasubordinate
    tohighermanagement.
    • Downwardcommunication,themanagerrelays
    informationtosubordinates.
    • Horizontalcommunication,managersinteractwith
    othersonthesamehierarchicallevelas
    themselves whoaremanagingdifferentsegments
    ofthe organization.
    • Diagonalcommunication,themanagerinteractswith
    personnel andmanagersofotherdepartments
    and groups whoarenotonthesamelevelofthe
    organizationalhierarchy.
    • Grapevinecommunicationflowsquicklyand
    haphazardlyamongpeopleatallhierarchicallevels
    andusuallyinvolvesthreeorfourpeopleatatime.
    • Assertivecommunicationallowspeopletoexpress
    themselvesindirect,honest,andappropriate
    ways thatdonotinfringeonanotherperson’s
    rights.
    • Passivecommunicationoccurswhenapersonsuffers
    insilencealthoughheorshemayfeelstronglyabout
    theissue.
    • Aggressivecommunicationisgenerallydirect,
    threatening,andcondescending.
    • Passive–aggressive communicationis an aggressive
    messagepresentedinapassiveway.Thisperson
    feignswithdrawalinanefforttomanipulatethe
    situation.
    Introduce yourself and the
    S SITUATION patient and briefly state
    the issue that you want to
    discuss
    Describe the background or
    B BACKGROUND context (patient’s diagnosis,
    admission date, medical
    diagnosis, andtreatmenttodate)
    Summarizethepatient’sconditionandstate
    A ASSESSMENT what you think the problem is
    Identify any new treatments
    R RECOMMENDATION or changes ordered and
    provide opinions or
    • Theleaderwhoactivelylistens
    givesgenuinetimeand
    attention tothesender,focusing
    onverbal andnonverbal
    communication.
    • Theleadermustcontinually
    work toimprovelisteningskills
    by givingtimeandattentionto
    the messagesender.
    Offergreetingsandestablishpositive
    G GREETING
    environment
    RESPECT Listen without interrupting
    R FUL and pause to allow others to
    LISTENING think
    Summarize message to make
    R REVIEW
    sure it was
    heard accurately
    RECOMMEND OR Seek additional information as
    R REQUEST necessary
    MORE INFORMATION
    Recognize that a collaborative
    R REWARD exchange has occurred by

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