 In your opinion, did the strategy of the Zappos work well?

If not, propose an alternative

solution to the problem.
The strategy of Zappos did not work well because Donna is unsatisfied with Zappos's delayed
order, but their coupon offer is completely irrelevant to her order, so she declines it. Zappos should
consult donna. Listen to her and politely explain the reasons for the delays, as some delays are
uncontrollable due to transportation issues. Zappos should look into the source of the delay and
provide a solution as quick as possible. Also, thank her for her patience in waiting for her order with a
refund, compensation voucher, or freebies.

 Compose a message that addresses the complaint of the customer.

We apologize for any inconvenience this has given you. We investigated the reason for your
order's delay and discovered that it had been transported out, but our rider encountered transportation
issues, which is why it took so long to resume delivering orders. We are accountable for your cause,
and we will make certain that you receive your order with goodies today. Our crew is doing their best
and working tirelessly to get your order to you as soon as possible. We appreciate your patience as we
work to improve the customer experience. Thank you for your patience, Donna.