Product Training

Smart Robotic Vacuum Cleaner

VC9E31

For Abletech Marketing Star Academy Training Internal use only and not to be distributed to external parties
1 Introduction
Robotic Vacuum Cleaner

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 Robotic Vacuum Cleaner

Intelligent devices that complete cleaning workby

just a click.

Benefits of Robotic Vacuum Cleaner

• Auto Operation
• Mobile
• Regular House Cleaning
• Time Saving
• Easy to Store
• Auto Charging

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 How Does It Works?
Intelligent devices that complete cleaning work by just a click.

Benefits of Robotic Vacuum Cleaner

• Auto Operation
• Mobile
• Regular House Cleaning
• Time Saving
• Easy to Store
• Auto Charging

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 Comparison

Low Grade < RM 300 Average RM 500 - 1500 High Grade > RM 1500
Function Sweep & Vacuum +Mop + System Mop
Battery (mAh) 1000 - 1500 2000 – 2500 3500 – 4000
Sensor None / 3 - 5 10 – 15 20 above
Motor Low Lifespan Normal Higher Lifespan
Operation Control No Remote Remote / Apps Remote / Apps
Noise High Medium / Low Medium / Low
Suction Power 1000 2000 - 2500 3000 above
Filter Sponge HEPA High Grade HEPA
Navigation Non System Gyroscope LiDAR / vSLAM

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 Navigation

Why Navigation Is
Important?
- Mapping
- Avoid repeat cleaning area
- Route to return charging base
- Energy Saving
- Shorten Cleaning Time
- Higher Coverage Area

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 Function &
2 Unique Selling Point

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 VC9E31 : Function

• Sweep, Vacuum &Mop

• Multiple cleaning mode
Cleaning Mode Description
1. Auto Complete cleaning by selecting different cleaning mode
automatically
2. Spot Cleans specific area in a spiral pattern within 5ft radius
3. Edge Detects wall and follows along the wall for cleaning
4. Room Specific closed door room needs to be cleaned
1 2 3 4

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 Unique Selling Points

Smart TUYAApps
Smart app control from mobile at anytime and anywhere with just finger points.
Available in Android &iOS.
Support OTA, Amazon Alexa & Google Assistant

Operation Control - Manually control and mode selection

Schedule Cleaning – Set the timing for auto operation

Map Visualization – Area & Time spent upon completion

History – Records on completed job

Multi Users – Allow to share to multiple user for control

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 Unique Selling Points

Brushless Motor (BLDC)

- NIDEC (Largest global market share for motors)
- Longer Lifespan
- Higher efficiency
- Lower maintenance
- Less electrical noise

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 Unique Selling Points

Powerful Suction 2,000 Pa

- 3 Speed Modes
➢ Energy Saving
➢ Standard
➢ Turbo

- 600ml Dust Container

➢ Multiple use before cleaning needed

- HEPA Filter
➢ glass fibre paper
➢ 85% - 99.99% filtration, 0.3 Micron
➢ Washable and replaceable
➢ 2 – 3 years lifespan

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 Unique Selling Points

Intelligent Navigation – 14physical sensor (Bump & Cliff) + Gyroscope

Lithium Battery 2500mAh – up to 2 hours operation & reach out 150 m2

Automatic Recharging – Self return to charging base when battery left 20%

1.5cm Overcome Obstacle – strong energy to move over uneven platform

7.6cm Slim Body – allows device move under furniture

350ml Water Tank – support larger area of mopping job with even water dripping

Total 22 Operation Sensor – 2x Edge Cleaning, Virtual Wall, 2x Odometer, Recharge & Dust Box Sensor

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3 Product
Specifications

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 Product Specification

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 What’s in the box
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Whats In The Box

Additional Sets as Replacement

1. HEPA Filter
2. Fiber Mp Cloth
3. Side Brushes

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For Abletech Marketing Star Academy Training Internal use only and not to be distributed to external parties
 User’s Guide
5 Preparation & Pre-caution
Operation with Remote Control

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 Preparation

1.5 ft / 0.5m

3 ft / 1m

Turn the robot to bottom as per phot

“L” marking for left brush
“R” marking for right brush

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 Comparison

Photo

Model VC9E31 Brand X

Navigation Gyroscope Gyroscope
Suction 2000pa 2200pa
Battery 2500mAh 2500mAh
Power 28W 25W
Working time 120mins 90mins
Dust box 650ml 600ml
Water tank 350ml 200ml
Height 7.6cm 8.2cm

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 Apps Connectivity & Control

EZ mode: Press and hold the recharge button for 3s until you
hear the prompt tone “Smart Link” Click
on EZ mode on your phone.

AP mode: Press and hold the recharge button for 6s untilyou

hear the prompt tone “Connect
Network”. You will hear the prompt tone “Ding Dong” in the
third second. Do not release the button
by then. Click on AP mode on your phone.

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 Operation & Remote Control

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6 Product Demo
How to use the VC9E31

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 There are 3 ways to operate this Smart
Robot Vacuum
1.Manually via the buttons on the Robotic Vacuumitself.
- (2 Buttons) Limited to: Auto Cleaning/Mopping Mode, Back to
Charge, and connect to TUYAApp.

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 There are 3 ways to operate this Smart
Robot Vacuum

2. Remote control
- What it can do: Auto Cleaning, Edge Cleaning,
Room Cleaning, Mopping Mode, Scheduled
Cleaning, Back to Charge.

- Set Suction Speed: Quiet Mode, Standard Mode,

Turbo Mode.

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 There are 3 ways to operate this Smart
Robot Vacuum

3. TUYAApp (WiFi Connectivity to

phone)

- What else can it do?

Check battery status, area mapping,
schedule cleaning (by weekly), spot
cleaning, seek robot, check cleaning
records, share with multiple devices,
third party control (Alexa &Yandex)

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 Precaution

Operation
1. Do not operate in areas which are without cliff fence or physical barrier.
2. Do not operate in areas that have liquid or water such as kitchen, bathroom & balcony.
3. Consistently clear the dust container to keep the performance at tip top.
4. Remove water in the tank after mopping or replace with dust tank.
5. Avoid putting detergent into water tank/mopping cloth.

Others
1. Connection to WIFI has to be 2.4G but not 5G
2. Keep the charging base turned on so that the robot able to detect itself as “Home”.
3. Robot can only connect to one smart phone, but you can share it with new phone.
4. Apps update is required.

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6 Product
Pricing

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 COMMISSION
REMAIN UNCHANGED!
7 FAQ
Facourite Asked Questions VC9E31

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 General
Type Question Answer
Does the vacuuming and moping conduct simultaneously? No, one function at a time

I would like to know more about your product, how can I get You can visit www.subplace.com/brand/Khind or
it? look for our authorized agents
No, Khind will courier your purchase to your
Any installation fee? registered delivery address
Products
Is Khind products certified with SIRIM? Yes, Khind products are SIRIM certified

What is the platform app to connect the vacuum cleaner? Tuya platform which is available on IOS/Android

Where can I get the app? Download from IOS/ Android or scan the QR code

For Abletech Marketing Star Academy Training Internal use only and not to be distributed to external parties
 General
Type Question Answer
Our vacuum cleaner have strong energy to move on
My floor have many carpets and cables. What should I do?
uneven platform as long as it is below 1.5cm
Yes, provided that the vacuum cleaner is connected
Can I use the vacuum cleaner anytime and anywhere?
to a Wi-Fi and the battery is fully charged
No, because the floor cleaner liquid will damage the
Can I add floor cleaner liquid ? mop and the machine
Products
We suggest to use filtered water to avoid heavy metal
Can I use tap water to mop?
causing damage to the machine
When the battery falls below 20%, it will goes back to
How do I charge the vacuum cleaner?
the charging station automatically
The sweep is indicated with LEFT & RIGHT to sweep
What will happen is the sweeps are installed wrongly?
in-ward correctly instead of out-ward

Can I pick up the vacuum cleaner by myself? No, Khind will courier it to you

For Abletech Marketing Star Academy Training Internal use only and not to be distributed to external parties
 General
Type Question Answer
1 year
How long is the warranty period?

You may check it on https://www.khind.com.my/smart-

How can I check my warranty details?
robotic-vacuum-vc9e31.html
It is free if its under warranty
How much does it cost to repair?
Warranty
Any warranty for a free gift? 1 year

Any additional charges for warranty extension?
Do I send the faulty vacuum cleaner to Khind or
someone is collecting?
Any warranty for the USB fan?
Current there isn’t’ any package for a warranty extension
Yes, you need to send the robotic vacuum to Khind Service
Centre. Collection service is currently only available in Klang
Valley with a minimum fare of RM15, subject to the distance
Yes, a 6-month warranty with 1 to 1 exchange

For Abletech Marketing Star Academy Training Internal use only and not to be distributed to external parties
 General
Type Question Answer
How can I receive my vacuum cleaner? Once order is confirmed, it will be delivered by our
appointed courier service provider
Do I need to pay for a delivery fee? The delivery is FREE

Delivery How long does it take to deliver my vacuum By courier. Once consignment issue=Net Sales
cleaner?

Does the vacuum cover by insurance? No, only warranty is entitled

Insurance
Troubleshoot My vacuum cleaner is not working, what Please call Khind careline: 1800880032/ whatsapp
ing should I do? 0182233389

Commission What is Rental 1st commission? RM 50% of mthly rental fee. example:
(12 mth) - RM400 (upfront) + (RM120 x 11mths) ,
Personal sales commission=RM120/2=RM60
(6 mth) - RM400 (upfront) + (RM200 x 5mths)
Personal sales commission=RM200/2=RM100

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Thank You

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