PERSATUAN PENDUDUK CASEA GARDEN

LAMAN SETIA JOHOR BAHRU, JOHOR

(PPM-008-01-02102013)
Jalan Laman Setia 5/2, Taman Laman Setia,
81550 Gelang Patah, Johor.
Phone No: 011-1611 7088 Email: caseaseg@gmail.com

Date: 26 October 2022

Time: 9.45pm
Venue: Management Office Casea Garden
______________________________________________________________________________

ATTENDANCE
NO NAME DESIGNATION
1 Soromani A/P Raman Secretary
2 CJ Tan eCommunity
3 Muhammad Iskandar Aspiras (MA)
4 Nurul Ain Bachok Aspiras (MA)

INTRODUCTION
Based on the residents' feedback regarding walk-in visitors that were not his/her visitor, this meeting
was held to get further clarification from the Mr CJ Tan team and to discuss some eCommunity
application performance issues.

AGENDA
Walk-In Visitor Technical Explanation and Solution
Issues related to walk-in visitors that the owner gets from the notification are not visitors that belong
to them. This happens due to a GPS issue including a satellite issue, which means the pin location is
used by some applications such as Foodpanda, Grabfood, and Grabcar. The delivery persons, who
received their order will receive the location pinned and will use the location they received as a
reference to send the item. When they arrive at the guard post, the security guard will register them
as walk-in visitors based on the house unit number given by the delivery person. Then automatically
the owner house unit will receive the notification. but some owners will find that the visitor does not
belong to them since the GPS was not pinned accurate location. Usually when the delivery person
arrived, and they went to the unit as located pinned, then there's no one, so they will call the
buyer/receiver to receive the items, so the delivery person will go to the correct house unit number.
PERSATUAN PENDUDUK CASEA GARDEN
LAMAN SETIA JOHOR BAHRU, JOHOR
(PPM-008-01-02102013)
Jalan Laman Setia 5/2, Taman Laman Setia,
81550 Gelang Patah, Johor.
Phone No: 011-1611 7088 Email: caseaseg@gmail.com

As mentioned by MR CJ TAN, this problem is not from eCommunity application or from the security
guard. As a suggestion, Mr CJ Tan’s team will create one category for walk-in visitors for the delivery
person, which is they will create a special unit number for the visitor to refer to as a reference point
when the guard wants to register them. So every time delivery person comes they will be registered
under one special unit number. In this way, the owner will not receive any notifications from the
application's eCommunity and can reduce mistake happen. Mr CJ Tan’s team will provide these tools
on eCommunity application by end of October and the management will follow up closely.

Pending Check Out

Due to the issue owner received a notification that got a late check-out of their visitor. Mr CJ Tan has
suggested giving notice to all owners that we have to do housekeeping which is to clear all pending
check-out visitors’ records on the eComGuard application. Since that security guard from the old
company does not do their job to scan out every visitor when they are out, so we got many pending
check-out lists to clear. The management will give a notice that mentions to all owners that we do the
housekeeping for the period given and ask all the owners to ignore if they got a notification check-out
visitor. The management will help the security team clear all pending checkout lists using office
devices to resolve this issue immediately.

QR Code Together With Driver’s License/ Identity Card

All visitors are required to scan their Driver’s License at the guard post to enter here. For registration,
the application needs basic information about the visitor. However, some residents only fill in short
data such as put visitor nicknames only and also can be false Identity Card number or incomplete
information. For safety reasons, the driver’s license is the proper way to identify who is coming in and
out at Casea Garden to prevent any serious incidents happen. If anything happens, we can trace the
visitor and have valid data to report at Police Station.

CLOSING
As there is no further matter to discuss, the meeting was adjourned at 11.00 pm with thanks to all
present.
PERSATUAN PENDUDUK CASEA GARDEN
LAMAN SETIA JOHOR BAHRU, JOHOR
(PPM-008-01-02102013)
Jalan Laman Setia 5/2, Taman Laman Setia,
81550 Gelang Patah, Johor.
Phone No: 011-1611 7088 Email: caseaseg@gmail.com

Approved by:

(Soo Ching Siew) (Soromani a/p Raman)

Vice Chairman, Secretary,
Persatuan Penduduk Casea Garden Persatuan Penduduk Casea Garden
Laman Setia Johor Bahru, Johor Laman Setia Johor bahru, Johor

_________________
(Muhammad Iskandar)
Manager,
Aspiras Property Management Sdn Bhd