Bill date Account number Bill reference Page

26 Jan 2022 118290176 V01955591666 1 of 4

HELLO SHELLEY
MISS SHELLEY COCHRANE
23 KILLOCH AVENUE Here's your bill for January. Thanks for being
PAISLEY an EE customer – we hope you're enjoying your
RENFREWSHIRE
PA3 1ES services.

Your last bill: This bill: £129.02 Overdue balance

Pay immediately
£308.94

223.63
Balance is from your

 You paid £179.92

£ previous bill

by Direct Debit £94.61 New charges

This includes an
Full payment not Due 03 Feb
overdue balance
received

£82.63 £11.98
Monthly charges Extra charges

› Includes all monthly charges and any recurring add ons › Includes late payment charge of £7.68.
› Includes charges for services from other companies of
£4.30.

see more details of this on page 3

NEED HELP PAYING YOUR YOU'RE IN CONTROL WITH

BILL?
There is an outstanding balance of 223.63 which is due
immediately. If you're struggling to pay your bill, call 150
from your EE phone and we can discuss how to support
you.
MY EE
My EE is the smart way to keep an eye on your account,
you can:
- swap your benefits (if you're on a smart plan)
- check remaining data and buy more
- gift any spare data to those on your account
- check your calls with itemised billing.

Download or log in at ee.co.uk/myee

 Bill date Account number Bill reference Page
26 Jan 2022 118290176 V01955591666 2 of 4

HOW TO GET IN TOUCH EVERYTHING OK?

Manage your account using My EE If not, let us know. You can call Customer Services on
My EE is the easiest way to look after your account. 150 free from your EE phone or 07953 966 250 from
You can: any other phone. If we haven't been able to resolve
your complaint within eight weeks of you making it, you
› check your data can contact 'Ombudsman Services: Communications'.
› manage and pay bills They provide a free independent dispute resolution
service, and you can contact them on 0330 440 1614,
› gift data to anyone on your family account
or at ombudsman-services.org/communications
› see your upgrade options
› see itemised calls and texts For more information about how we deal with
complaints and how to get in touch, you can view our
To get the My EE app text APP to 150 or register Customer Complaints Code online at
online at ee.co.uk/myee ee.co.uk/complaints

Need to call us?

Call 150 free from your EE phone or 07953 966 250 from any
other phone (charges may apply).
Need to write to us?
Our address is: EE Customer Services, 6 Camberwell Way,
Sunderland, Tyne and Wear, SR3 3XN. Please include your
account number, day and evening contact number, name and
address.
HOW YOU PAY
Thanks for paying by Direct Debit. Please see page 1 for
when payment will be taken. You will see EE Limited on your
bank statement when payment is taken.
All other ways to pay
For a full list of ways to pay go to ee.co.uk/waystopay

Understanding my bill EE Limited (registered in England no. 02382161)

Registered Office: Trident Place Mosquito Way Hatfield
Please visit ee.co.uk/billhelp for help understanding
Hertfordshire AL10 9BW
everything about bills and payments: how to view your bill,
how to check data usage and more.

Each individual charge or credit on your bill is shown in

pounds and pence and is rounded to two decimal places.
As such the value may be rounded up or down by a penny.

Requesting an alternative format

You can receive your bills and other important information
in either braille, large print or audio CD format.

To request an alternative format, you or someone acting on

your behalf can call customer services on 150 from your EE
phone or 07953 966 250 from any other phone. We also
offer Text Relay or BSL Video Relay as a way to contact our
Customer Services teams. Find out more about these services
at ee.co.uk/accessibility
 Bill date Account number Bill reference Page
26 Jan 2022 118290176 V01955591666 3 of 4

HOW WE WORKED OUT YOUR BILL

Number & User Plan type Cost

Total £94.61

07494 231189 (p.3) Add Line Ess Unl £74 £66.60

MISS SHELLEY COCHRANE
07961 247483 (p.3) EE 12M SIM 3GB £17R £20.33
MISS SHELLEY COCHRANE
Account charges £7.68

Your EE Plan and add-ons 07494231189 – MISS SHELLEY COCHRANE £66.60

› Unlimited data on your plan
› Unlimited standard mins & Monthly charges 26 Jan – 25 Feb
texts in the UK
Add Line Ess Unl £74: £74.00 (before discount) £66.60
› If you have a 5G device you
can access our 5G network Includes 10% Add Line discount of -£7.40
› Fair use policy applies

To find out more visit What you've used

ee.co.uk/myee
Out of allowance usage charges £0.00

Included with EE WITHIN ALLOWANCE SUMMARY

› London Underground WiFi
Type Used Allowance

Spend Cap Calls

› You have a Spend Cap Unlimited UK Minutes 16:13 mins Unlimited
£0.00 on 24 Jan

To find out more visit Texts

ee.co.uk/spendcaps
Unlimited UK Texts 13 texts Unlimited

Data Unlimited

*This bill may not include your most recent calls and text messages.
If you've changed your data allowance, you may see a combined
amount for last month and this upcoming month.

Your EE Plan and add-ons 07961247483 – MISS SHELLEY COCHRANE £20.33

› 3GB of data on a 4G plan
› Unlimited standard mins & Monthly charges 26 Jan – 25 Feb
texts in the UK plus EU
EE 12M SIM 3GB £17R: £18.05 (before discount) £16.03
To find out more visit Includes:
ee.co.uk/myee › £1.00 plan discount of -£1.01
› £1.00 plan discount of -£1.01
 Bill date Account number Bill reference Page
26 Jan 2022 118290176 V01955591666 4 of 4

What you've used

Included with EE
Out of allowance usage charges £0.00
› 1GB data boost
› 1GB free UK data
WITHIN ALLOWANCE SUMMARY
› London Underground WiFi
Type Used Allowance

Calls

Unlimited EU & UK Voice 76:32 mins Unlimited

Texts

Unlimited UK & EU Texts 0 texts Unlimited

Data 5.00 GB

Plan Allowance 3.00 GB

Data Boost 2.00 GB

*This bill may not include your most recent calls and text messages.
If you've changed your data allowance, you may see a combined
amount for last month and this upcoming month.

Services from other companies

Third party charges, credits, refunds & rewards £4.30

14 Jan, Service: Radio Competition £2.00

11:04 Category: Texts to studio and competitions
Ref: 61025
Contact details: 0330 1592 525
14 Jan, Service: Radio Competition £0.15
11:04 Category: Texts to studio and competitions
Ref: 61025
Contact details: 0330 1592 525
14 Jan, Service: Radio Competition £2.00
11:04 Category: Texts to studio and competitions
Ref: 61025
Contact details: 0330 1592 525
14 Jan, Service: Radio Competition £0.15
11:04 Category: Texts to studio and competitions
Ref: 61025
Contact details: 0330 1592 525

*Have a query about these charges?

Use the contact details shown or use our checker tool for more
information ee.co.uk/othercompanies

Account charges £7.68

One-off charges
Late payment fee 25 Jan £7.68

Your total charges £94.61

(Including applicable taxes. This is not a VAT invoice.)