21/09/2021

The Pandemic Reboot of

Knowledge Management
in the Public Health Sector
Enrique A. Tayag, MD,PHSAE, FPSMID, CESO III
Knowledge Management and Information Technology Service
Department of Health
August 13, 2021

Think

Where is the wisdom we have lost in knowledge?

Where is the knowledge we have lost in information?
T. S. Eliot

Where is the information we have lost in data?

CDC Editors

1
 21/09/2021

Tip of the Iceberg

No Tipping Point?

2
 21/09/2021

Who Thoroughly Understands all these?

 Pandemic
 Flattening the Curve
 Hammer and Dance
 Swiss Cheese Model
 Social Distancing
 Contact Tracing
 Community Quarantine
 Border Control
 Telemedicine
 Work from Home
 Herd Immunity
 Variants

Doing Right Things Right

The pandemic showed us that an organization is

only as effective and a country and its people only
as prepared as the knowledge they harness and
share.
1. Learning from the past and the future
2. Leveraging digitalization
3. Breaking Silos and enabling multi-disciplinary problem solving

3
 21/09/2021

Surprise

“We did not learn from the two prior epidemics of

coronavirus and were ill-prepared to deal with the
challenges the COVID-19 epidemic has posed”
Peeri, N. C. , Shrestha, N. , Rahman, S. , Zaki, R. , Tan, Z. , Bibi, S. , … Haque, U. (2020).The SARS,
MERS and novel coronavirus (COVID-19 epidemics), the newest and biggest global health
threats: What lessons have we learned? International Journal of Epidemiology

In the Beginning…

4
 21/09/2021

KM4Health

KM Acquisition during Pandemic

5
 21/09/2021

Knowledge Production during Pandemic

KM Innovation during Pandemic

6
 21/09/2021

KM Sharing during Pandemic

KM Sharing during Pandemic

7
 21/09/2021

Knowledge Sharing during Pandemic

KM Sharing during Pandemic

8
 21/09/2021

Knowledge Strategy
“the goal in terms of knowledge resources,
the plans about how to achieve, manage and
deliver these resources, and the internal and
external sources and structures that the
company will need”

Bolisani, E. , & Bratianu, C. (2018). Emergent knowledge strategies: Strategic thinking in knowledge
management. Cham, Switzerland: Springer International Publishing.

From Knowledge Exploitation to Knowledge Exploration

9
 21/09/2021

Work from Home: Who Benefits?

Step by Step

Making things happen!!!

– Developing technical experts
– Establishing knowledge networks.
– Establishing knowledge repositories
– Harmonizing and integrating KM initiatives
done by the different units in DOH.

10
 21/09/2021

Finagle’s 3 Laws on Information

1. The Information we HAVE is not what we Want

2. The Information we WANT is not what we NEED

3. The Information we Need is not what we HAVE

If at First We Don’t Succeed…

11