Scribd
Upload
105 views6 pages

Enhancing Security Guard Engagement

The document summarizes the empathy, define, ideate, and prototype phases of a design thinking project conducted by Design Thinking Group #1. In the empathy phase, the group identified their user as security guards at FEU Institute of Arts and conducted interviews to understand their experiences and frustrations. In the define phase, they crafted point-of-view statements for one guard named John Lloyd. In the ideate phase, they generated ideas to address John's boredom from long downtime at work, including the concept of an app that gamifies his job duties. They prototyped one such app called "aero" for testing.

Uploaded by

Elizabeth Ceniza
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
105 views6 pages

Enhancing Security Guard Engagement

The document summarizes the empathy, define, ideate, and prototype phases of a design thinking project conducted by Design Thinking Group #1. In the empathy phase, the group identified their user as security guards at FEU Institute of Arts and conducted interviews to understand their experiences and frustrations. In the define phase, they crafted point-of-view statements for one guard named John Lloyd. In the ideate phase, they generated ideas to address John's boredom from long downtime at work, including the concept of an app that gamifies his job duties. They prototyped one such app called "aero" for testing.

Uploaded by

Elizabeth Ceniza
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Design Thinking for Engineers (COE0057)

Design Thinking Group #1 (FEU Tech/ A)

1. Member 1
2. Member 2
3. Member 3
4. Member 4
5.
6.

Empathy Phase

Topic and user group:


Employee engagement of FEU Institute of Arts security guards

Interview guide:
1. Tell me something about yourself.
2. Describe yourself as a security guard.
3. How do you describe your work as a security guard in FEU Institute of Arts?
4. How important do you think is your work to the institute? Why?
5. Tell me about the last time you were motivated to give your best. What were you feeling then?
6. What are current barriers to growth that impede your ability to do your best?
7. Tell me about frustrations you experienced at work. Why did you feel that way?
8. How engaged are you with work?

Interview screenshots:
User persona / empathy map / journey map:
Define Phase

POV Statements:

1. John Lloyd, a security guard who works 14 hours a day needs a way to be entertained or learn
while on the job because he has lots of down time that he feels is wasted away, leaving him
bored and feeling stagnant in life.
2. John Lloyd, a dedicated security guard with strong values and work ethic, needs a way to feel
appreciated, recognized, and supported at work, because the students and institution don’t
always see him as “part of the family” and he feels his management, who cut him off wifi, can
act paternalistic.
3. John Lloyd, a hard-working security guard and father of two needs a way to spend more quality
time with his children because they are the center of his world but the fact that he works two
jobs to support them means he finds little time to actually be with them
4. John Lloyd, a hard-working security guard and father of two needs a way to share the
importance of two of his core values, dignity and respect, with his children because he feels a
lack of self-worth when people do not give him this, which happens often during his job.
5. John Lloyd, a dedicated family man who cares a lot about the people he loves needs a way to
share his appreciation for his sister because he is very grateful for her thoughtfulness and care
for him, but fears he has sent the wrong message by losing the gifts she has given him
Ideate Phase

POV Statement:
John Lloyd, a security guard who works 14 hours a day, needs a way to be entertained or learn while on
the job because he has lots of downtime that he feels is wasted away, leaving him bored and feeling
stagnant in life.

HMW Question #1:

HMW Question #2:

HMW Question #3:

HMW Question #4:

HMW Question #5:

Chosen How Might We (HMW Question #3):


HMW make security guard job more exciting?

Brainstormed Ideas:
Prototype Phase

aero - app that gamifies work where points accumulated can be exchanged for rewards.
Test Phase

You might also like