Additional Speaking Tasks

1
 Additional Speaking Tasks

Unit 1
Student A: Y
 ou are the warehouse manager at Price’s Student B: Y
 ou are a new employee at Price’s
Clothes Warehouse. You are receiving a Clothes Warehouse. You are meeting the
new employee. Follow the flow chart and warehouse manager. Follow the flow chart
act out the conversation. and act out the conversation.

Student A: Greet Student B and introduce yourself. Student A: Greet Student B and introduce yourself.
Welcome him / her to Price’s Clothes. Welcome him / her to Price’s Clothes.

Student B: Greet Student A and tell him / her Student B: Greet Student A and tell him /
that you are excited about your job. her that you are excited about your job.

Student A: Tell Student B that he / she will be Student A: Tell Student B that he / she will
working in the packing department. be working in the packing department.

Student B: A sk Student A about your job responsibilities. Student B: Ask Student A about your job responsibilities.

Student A: Tell Student B that he / she will be Student A: Tell Student B that he / she will be
responsible for clothes in the women’s department. responsible for clothes in the women’s department.

Student B: Tell Student A that you are Student B: Tell Student A that you are
pleased and ask when you can begin. pleased and ask when you can begin.

Student A: Tell Student B that the head of department Student A: Tell Student B that the head of department
will arrive shortly to take him / her to meet his / her will arrive shortly to take him / her to meet his / her
colleagues. Wish him / her good luck. colleagues. Wish him / her good luck.

Student B: Thank Student A and Student B: Thank Student A and say

say that you will do your best. that you will do your best.

Unit 2
In turns, one student is a sales assistant and the other student is a shopper. Act out dialogues asking for and
giving directions. Use the floor plan below.

1. You want to get from the luggage department to the toilets.

2. You are in womenswear and you want to find the lift.
3. You want to get from the shoe department to the toy department.
4. You are in the bridal department. You’ve got an appointment with the store manager.
5. You are on floor minus one. You want to buy a shirt for your dad.
6. You are on the first floor. How do you get down to the food court.

Lingerie
Security Luggage Lighting Womenswear
Second Floor
First Floor

Gifts
Floor -1

Management Menswear
Food Court Toys Bridal
Kitchenware /
Houseware
Stationery Shoes Cosmetics

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 Additional Speaking Tasks

Unit 3
Student A: Y
 ou are a shopper. You need a winter Student B: Y
 ou are a sales assistant. Ask the customer
outfit for your new office job. You want what he / she needs including style, size
to look good but you are on a limited and colour.
budget. Ask the sales assistant for help.

Unit 4
Student A: Y
 our department needs more supplies. Student B: Y
 ou work in the stockroom. An employee
You are calling the stockroom to tell is calling to ask for supplies. Use the
them what you need: information in the inventory list below.

Inventory List
5 packets of large gift bags
Large gift bags: 10 packets
10 packets of small gift bags
Small gift bags: 8 packets
7 rolls of brown wrapping paper
Brown wrapping paper: out of stock
2 boxes of red ribbons
Red ribbons: ordered, arriving on Thursday
5 pairs of scissors
Blue ribbons: 3 boxes
13 receipt rolls Scissors: 4 pairs
5 price label rolls Receipt rolls: 5
Price label rolls: 4

Unit 5
Student A: Y
 ou are a sales assistant helping a customer to decide between two smartphones. Use the
information in the chart to answer Student B’s questions.

This month’s special offers: home products specials about us

miPhones p7 nevo f300

price: £350 Special offer this month for £330 price: £255 (No special offers)
ram: 2GB ram: 2.5GB
internal storage: 16GB internal storage: 16GB
Not expandable Expandable with memory card
Operating system: ios 7 Operating system: Android 4.2
rear camera: 8 megapixel rear camera: 13 megapixel
Screen Size: 4.90 inches Screen Size: 5 inches

Student B: You are shopping for a smartphone. Ask Student A questions to help you complete
your research about two smartphones.

MiPhones P7 NEVO F300

Price: £350 Special offer: Price: Special offer:
RAM: RAM: 2.5GB
Internal storage: 16GB Expandable? Internal storage: Expandable with memory card
Operating system: Operating system: Android 4.2
Rear camera: Rear camera: 13 megapixel
Screen size: 4.90 inches Screen size:

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 Additional Speaking Tasks
Unit 6
Student A: Y
 ou are a customer service representative
from a department store. Call a customer
to ask them about their purchase and
satisfaction with the service they received.
Follow the flow chart and act out the
conversation.
Student A: Greet the customer and introduce
yourself. Ask if they mind answering some
questions for a survey.
Student B: Greet them and agree to the survey.
Student A: Ask which department they made
their purchase in and ask what it was.
Student B: Reply with the information.
Student A: Ask about their satisfaction
with the item they purchased.
Student B: Reply with your opinion.
Student A: Ask them to rate their
shopping experience and level of service
from the sales assistant.
Student B: Reply that it was
satisfactory but not excellent.
Student A: Thank the customer for their
time and say that the store will send them
a small gift for participating in the survey.
Student B: Say "you’re welcome" and "goodbye".
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Student B: Y
 ou recently made a purchase from a
department store. Answer the customer
service representative’s questions
about your purchase and your shopping
experience. Follow the flow chart and act
out the conversation.
Student A: Greet the customer and introduce
yourself. Ask if they mind answering some
questions for a survey.
Student B: Greet them and agree to the survey.
Student A: Ask which department they made
their purchase in and ask what it was.
Student B: Reply with the information.
Student A: Ask about their satisfaction
with the item they purchased.
Student B: Reply with your opinion.
Student A: Ask them to rate their
shopping experience and level of
service from the sales assistant.
Student B: Reply that it was
satisfactory but not excellent.
Student A: Thank the customer for their
time and say that the store will send them
a small gift for participating in the survey.
Student B: Say "you’re welcome" and "goodbye".
 Additional Speaking Tasks

Unit 7
Student A: Y
 ou are a customer visiting the customer
service department with a complaint. The
shirt you bought shrank after you washed
it in cold water. Use the information in the
receipt to answer the customer service
representative’s questions.
Student B: Y
 ou are a customer service
representative. Ask questions to fill in the
customer complaint form. Then apologise
to the customer and suggest a solution to
the problem.

Customer Complaint Form

Invoice Number: 39834
World of Fashion Clothing Customer name:
22 Main Street, Cambridge Invoice number:
Date: 5/8/16
When purchased:
Time: 11:40
Item: Long sleeved men’s shirt
with silver buttons £35 Customer complaint:

Thank you for shopping at

World of Fashion!
Solution offered:
offer a refund
offer a price reduction
offer a discount on next purchase
replace the item

Unit 8
Student A: Y
 ou are calling an online shop to order Student B: Y
 ou are a customer service representative.
one of the items below. Answer the Ask Student A questions to complete his /
service representative’s questions about her online order form.
the order.

Online Order Form

Item number:

quantity: colour:

n Gift wrapped (extra €2.50): n Gift card (extra €5):

Standard Shipping (free within Europe – three working

days) OR Priority Shipping (24-hour express) €20

Gerry GPS
Smartwatch
Item number: 010-
01297-00
Colours: black or white
Є150.00
FREE Delivery within
Europe (three working
days) or choose 24-hour
express service for an
additional Є20.
SHIPPING METHOD:
Shipping Address: Name:
LED Desk Lamp Address:
Item number: TT-DL01 Billing Address:
Colours: black or (if different from above)
white
PAYMENT METHOD:
Є26.99
FREE Delivery within Total price including shipping:
Europe (three working
days) or choose
24-hour express
service for an
additional Є20.

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 Additional Speaking Tasks

Unit 10
Student A: Y
 ou will be in New York from Student B: Y
 ou found information about two hotels online.
17th June to 25th June. You will Help your friend choose a hotel. Use the
be travelling alone. Ask Student information below.
B for recommendations for a
hotel. You want the hotel to: Uptown Hotel Oakville Hotel

> have a fitness centre > Full or half board > Half board only
> offer half board > Swimming pool > Fitness centre
> have a laundry service > Business centre > Laundry service
> have a business centre > Check-in from 5:00 am > Business centre
> have early morning check-in > Single occupancy €175 per night > Check-in from 10:00 am

> cost up to €150 per night for > Double occupancy €150 per night > Single and double
occupancy €150 per night
a single occupancy room

Unit 11
Student A: You work for a luggage shop and are calling to request a quote from a distributor.
Use the information below to ask questions. Then complete the spreadsheet.
Company Item description Item Number Quantity Price per Unit Total
Hard suitcase
Orient bags 2 wheels HS4909 4 £
32x20x55 cm
Soft suitcase
Express
4 wheels EL9980 7 £
Luggage
67x44x26 cm
Hard suitcase
Express
4 wheels ELX2330 2 £
Luggage
72x50x31 cm
Jade Bags 21-inch carry-on bag JB4589 6 £
with wheels
Subtotal £
Validity: VAT 10%
Payment terms:
Delivery Date: Discount
Total

 ou are a luggage distributor. Ask and answer questions with your customer to complete his / her quote.
Student B: Y

Quotation Cost Prices

To: Around the World Luggage Quotation No. QT 3498 Hard suitcase £30
Company Item number Quantity Price per Unit Total 2 wheels
32x20x55 cm
£
Soft suitcase £33
£
4 wheels
£ 67x44x26 cm
£
Hard suitcase £60
Subtotal £ 4 wheels
Vat 10% 72x50x31 cm

Discount: 10% for orders of more than five units 21-inch £6

Total carry-on bag
Validity: 30 days from date of this quote with wheels
Payment terms: Cash on delivery
Delivery Date: Five working days from date of order

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 Additional Speaking Tasks

Unit 12
Student A: Y
 ou work for Ultra Electronics Ltd and need to send an urgent shipment of laptops
and tablets from China to London. Call your shipping agent to explain your
requirements and ask for a verbal quote.

•Y
 our goods will be ready to leave from Shenzhen,
China on 22nd May.
•T
 hey need to arrive at their port of discharge in
Felixstowe (UK) by 20th June.
•T
 he shipment’s commercial value is €50,000.

Student B: You work for Global Wide shipping agents. Ask and answer questions to give a customer a shipping
quote over the telelphone. Use the price information to help you.

Route: Shenzhen, China  Felixstowe, UK

Standard shipping: 40 days Express service: 30 days

Total freight charges (full load): €1,200 Total freight charges (full load): €1,600

Insurance per container: €60 per €10,000 goods commercial value

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 Additional Speaking Tasks

Unit 14
Student A: A
 nswer Student B’s questions about Student B: Y
 ou work for a marketing agency. Ask
your product, competition and marketing questions about your client’s product to
budget. design their marketing campaign. Then
describe your strategy ideas to them.

Our product: Marketing Strategy Plan

Pure Sound over-the-ear headphones for Product
boys and girls aged 12-18. They’re the most description:
comfortable over-the-ear headphones on the Target market:
market, with the highest-quality sound in their
Age range: of
price range.
target market:
What we’re up against: Product ’s USP:
Our competitors offer a bigger choice of
colours and a cheaper price.
Competitor’s USP:
 ur advertising and
O
marketing budget: £300,000 Marketing * build a strong brand image
strategies: *b
 oost sales with digital
advertising campaign and
TV adverts
*p
 romote product with public
relations events
* f ocus on product quality as
better than competitor’s
product quality
Budget:

Unit 16
Student A: Y
 ou have prepared a presentation about Student B: S
 tudent A has produced a presentation.
a new line of schoolbags your company He / She wants your advice. Use the
has produced. Ask Student B his / her information below to ask questions and
opinion of your presentation. Use the make suggestions to improve the
information below. Then add your presentation.
partner’s suggestions.
Subject of presentation:
Subject of presentation: new line of schoolbags
Audience: sales department of chain of luggage
shops Audience:
Font used: Times Roman, 14-point for headings,
13-point for text
Font: 
Background: yellow suggest Arial 15-point for headings and
Images used: four low-resolution 13-point for text
Charts / Graphs: none Background:
Suggestions: suggest light blue
Images:
suggest at least six high-resolution images
Charts / Graphs:
suggest a line graph to show sales figures

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 Additional Speaking Tasks

Unit 18
Student A: Y
 ou are thinking of buying a fast-food
franchise. Ask a small business advisor
what aspects of the franchise you need to
check before deciding whether to buy it.
Make notes.
Student B: Y
 ou are a small business advisor. Answer
Student A’s questions and give advice
about the type of things he / she must
check before buying a franchise.

Talk about:
Investors: *Investors – do you have enough start-up
capital or do you need a partner?
*Fees – check if there are any other fees
to pay. For example, royalties – check
Fees: how much you have to pay for the
products you are going to sell.
*Monthly turnover – needs to be
minimum 50% more than your expenses.
*Support – ask what other support you
Monthly turnover:
get from the franchise owners, For
example, do you get help with marketing
and advertising?
*Obligations – check the contract very
Support:
carefully to see what your obligations
are to the franchise company.

Obligations:

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 Additional Speaking Tasks

Unit 19
Student A: Y
 ou are the Director of Human Resources. You are interviewing a candidate for a job as a shop
floor manager. Ask questions to complete the form below. Then answer Student B’s questions
about work conditions.
Job Information
Position: Shop floor manager
Mason’s Department Store Hours: Shift work 08:00-15:00 or 15:00-22.00
Interview form Starting salary: £11 per hour

Job title: Shop Floor Manager Holiday leave: 20 days a year

Paid sick leave: 14 days a year
Name:
Address:
Telephone:
E-mail:
Education: secondary school university vocational
Skills:
Languages:
Work experience:
Expected salary:
Working hours: have to be flexible with time for shift work
Suitability for position: applicant must be reliable, organised and professional

Student B: C
 omplete the form with your personal information to
answer Student A’s questions. Then ask Student A
questions to complete the job information.
Job Information
Position: Shop floor manager
Hours:
Mason’s Department Store
Starting salary:
personal information
Holiday leave:
Paid sick leave:
Name:
Address:
Telephone:
E-mail:
Education: secondary school university vocational
Skills: 
good computer skills, good at multi-tasking, excellent level of
customer service
Languages: English (advanced) and French (basic)
Work experience: three years retail experience in Weekes' Department Store in a number of
different departments
Required salary: minimum £10/hr
Hours: able to be flexible

Characteristics required for position:

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