Group: LUNA
1. Đỗ Nguyên Ngọc
2. Phan Kim Ánh
3. Nguyễn Thị Ly Ly
4. Phương Uyên
Present the process from consulting to
receiving the products in Hanoi.
-          The company sends advertisements,
and emails, to find information that
customers need to offer products.
-          Find out the needs of the customer in
need.
-          Solve problems.
-          Advising the right product,
persuading, retaining customers
agreeing to buy for the company.
-          Make a contract (the type of product
in quantity and unit price of the
product. Shipping method as well as
payment method. Offers or other
terms if available)
-          Order, and close the order as
required by the customer.
-          Send contract files to guests by
email or courier. Perform as
prescribed by the contract.
-          Wait for orders to complete
production, and check the quality to
avoid risks of quality of goods.
-          Shipping and delivery from Can Tho
company to Hanoi.
-          Take care of the customer after the
customer receives the goods to keep
the relationship with the customer for
the following batches. (send an email
or contact directly
Present the functions of salesperson in the
process in order to support the customer to
complete the order.
- Working with the marketing department
to receive sales kits, posters, vouchers,
and promotional policies for potential
customers
- Contact the sales department, and head
of the sales department to receive
payments for receiving customers,
finding customers, attracting customers
- Create on-demand reports, draft
documents, and papers according to
sales and requirements of the sales
department
- Enter order information on the system
and ensure accuracy
- Look for potential customers who need
to use the product.
- Use a sales kit, poster,.. to introduce
products, promote products to find
customers.
- Consulting, persuading customers to
buy, closing applications.
- Work with
room Admin for contracting and storage.
- Maintain and update customer
information including purchases,
complaints, and relevant data
- Ask the Logistics department to deliver
the contract to the customer or send the
contract file via email.
- Contact customers when necessary to
inform them about the product, order
situation, delivery time
- Newspapers by the
Manufacturing department to produce on
schedule.
- The finance department debits the
customer for example a deposit for the
order value.
- Link with inventory to check the
finished goods and bring the logistics
department to deliver to customers.
- Contact the finance department to check
the revenue and debt information of
guests.
- Take care of the customer after receiving
the goods.