BITHM1021E Hotel and Resort Management

2022-2023

Topic : IHG macau (crowne plaza)

Group name :

Luis Andre T19090105061

Reinaldo Cansino T19090105070

Joshua Dela Rosa T19090105033

张亚博 T19090126677
Table of content

1.Overview Page 3

2. Hotel location Page 4

3. the characteristics and specialties of the establishment Page 5

4.Total rooms Page 6-7

5.Room types Page 8

6.Room rates Page 9

7.How The hotel/resort demonstrating the management and operational Page 10

perspectives effort in Environment, Social and Governance (ESG)

8.Case sharing, policy implementation, policy analysis, technology Page 11

demonstrations, etc. from the hotel/resort you have chosen

10.Reference Page 12

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Overview

IHG is a global hospitality company, with a reason to supply Genuine Hospitality for Great.
With a family of 17 lodging brands and IHG Rewards, one of the world’s biggest inn
dependability programs, IHG has over 6,000 open hotels in more than 100 nations, and an
advance 1,800 within the improvement pipeline. Extravagance & Way of life: Six Faculties
Lodgings Resorts Spas, Official Lodgings & Resorts, Interconversion Lodgings & Resorts,
Vignette Collection, Kimpton Lodgings & Eateries, Lodging Indigo - Premium: VOCO Inns,
HUALUXE Inns & Resorts, Crowne Square Inns & Resorts, Indeed Lodgings Fundamentals:
Occasion Hotel Lodgings & Resorts, Occasion Hotel Express, eager lodgings Suites: Atwell
Suites, Staybridge Suites, Occasion Hotel Club Excursions, Candlewood Suites.
Interconversion Inns Gather PLC is the Group’s holding company and is consolidated and
enlisted in Britain and Ribs. Around 350,000 individuals work over IHG’s inns and corporate
workplaces universally.

One of under IHG , the Crowne Plaza Hotels & Resorts brand could be an energetic upscale
lodging brand found in about 65 nations around the world in major urban centres, door cities
and resort destinations. As the fourth biggest upscale full-service inn brand within the world
and one of the quickest developing, the Crowne Square brand incorporates a strong
establishment for future development. The portfolio has multiplied since 2003 to more than
400 lodgings, and the worldwide pipeline has expanded fourfold to nearly 100 inns. At
Crowne Square lodgings, we offer assistance our visitors feel invigorated and beneficial, and
our Rest Advantage program guarantees visitors get an awesome night's rest to control
through their day.

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Crowne plaza location

Pinpointed close to the HZMB (Hong Kong-Zhuhai-Macau )Bridge, Crowne Square Macau
is the perfect point to start your trips in Macau. Well-positioned around 3.2 km absent from
HZMB, Macau External Harbor Ship Terminal and around 1.5 kmBorder Entryway, this
5-star inn commands an fabulous area and gives access to the city's greatest attractions. With
its helpful area, the inn offers simple get to to the city's must-see goals. Crowne Square
Macau offers faultless benefit and all the fundamental conveniences to strengthen voyagers.

Location & Arrival Information

The Residencia, tower seven| Macau +853-2888-6888
Check-in: 3PM
Check-out: 11AM
Minimum Check-in Age: 18

Driving direction : from airport

Macau International Airport (MFM) : Heading South, cleared out to Av. Wai Long. At
Rotunda do Aeroporto, take the 4th exit. At Rotunda de Pac On, take the 1st exit onto Estr. de
Pac On, turns right to Pte. da Amizade. At the indirect, take the 2nd exit. Inn goal will be
cleared out.

Shuttle information
Airport Shuttle Distance: 2.5 KM from crowne plaza Hotel
Available Operation: From 9:00 AM-To 8:30 PM
Local Shuttle:There is no Local Area Shuttle available at this hotel

Parking : Onsite Parking Available

Hotel visitor, charge applied. Hotel visitor: Valet parking MOP30 per hour. Hotel visitor: Self
parking MOP25 per hour. Hotel in-house guest: Free self parking till check out. Food and
beverage guest: Free parking for maximum 3 hours for lunch or dinner.

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Characteristics and specialties of the establishment

The Crowne Plaza brand has a solid foundation for future growth. The portfolio has doubled
since 2003 to more than 400 hotels, and the global pipeline has increased fourfold to almost
100 hotels.

Offering of crowne plaza ( as for november 2022 ) :

11.11 Flash Sale:Get up to 35% off Make visitors's dream vacation come true with up to
35% off during 11.11 Flash Sale. Members get an additional 10% off.

Pick your points payoff​: Choose offer between​ Earn 2,000 bonus points every 2 nights or
10k bonus points every four nights on unli-stay far side of the end of December 2022.​ This
limited time offer (the “Promotion”) gives IHG One Rewards individuals the opportunity to
select from one of two diverse alternatives for winning additional IHG One Rewards reward
focuses. To share in this Advancement, the person must have an dynamic substantial IHG
One Rewards account. The part must to begin with enroll their part number for one of two
accessible offers: (1) the “Earn 2,000 Focuses Each 2 Nights” offer (the “2,000 Focuses
Offer”); or (2) the “Earn 10,000 Focuses Each 4 Nights” offer (the “10,000 Focuses Offer”).
In case a part has enlisted for the 2,000 Focuses Offer, the part can win 2,000 IHG One
Rewards reward focuses each time they total two (2) Qualifying Evenings amid the
Advancement Period (characterized underneath). On the off chance that a part enlisted for the
10,000 Focuses Offer, the part can gain 10,000 IHG One Rewards reward focuses each time
they total four (4) Qualifying Evenings amid the Advancement Period. A part can as it were
enlist for one of these two Offers, and once a part has enlisted

The Promotion Period is from October 13, 2022, through December 31, 2022. Individuals
will be able to enroll for this Advancement beginning on September 28, 2022. A part can as it
were enlist once. By clicking the “click to register” button for the Advancement, a part is
enrolling for either the 2,000 Focuses Offer or the 10,000 Focuses Offer and is tolerating
these Terms & Conditions. After enlisting, a part cannot alter the choice they have chosen.

For purposes of this Advancement, the Qualifying Evenings can be at any taking an interest
IHG® Lodgings & Resorts, Mr & Mrs Smith properties, or taking part Six Senses®
properties (as distinguished on each hotel’s booking page), and each Qualifying Night must
be amid the Advancement Period and must be portion of a Qualifying Remain. A “Qualifying
Stay” is characterised as a least 1-night remain booked beneath a Qualifying Rate, with add
up to spend surpassing $30 USD (or nearby comparable) per night. As it were one room per
part per Qualifying Remain will be qualified. In case more than one part checks into the same
room, as it were one part is qualified to claim the night for purposes of this Offer. No
retroactive credit will be given for evenings earlier to enrollment.

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Full Moon
Baby 100 days Party Complimentary use of KIDS' PLAYGROUND for 5 tables or above.
Come celebrate visitor's beloved little one with them.

Total rooms
Number of floors 17, Total number of rooms 208, Number of single rooms 84, Number of
double rooms 124, Number of suites (separate rooms) 13, Hotel, City hotel, No-smoking
room 127

7.How The hotel/resort demonstrating the management and operational

perspectives effort in Environment, Social and Governance (ESG)

IHG Green Engage

IHG Green Engage manages the hotels' environmental impact at every point in their life
cycle. IHG Green Engage keeps tabs on how much energy, carbon, water, and garbage are
used in the properties, as well as the prices involved. The technology aids in upholding the
crucial commitment to conducting business ethically, which prevents hotels from incurring
energy cost losses.

❖ IHG's Online Sustainability Management System

The IHG Green Engage system, a cutting-edge online environmental sustainability system
that gives their hotels the tools to evaluate and manage their environmental effect, is used by
all of their hotels. The hotels have access to more than 200 "Green Solutions" that can help
them lower their energy, water, and waste usage and lessen their environmental impact.

IHG can earn one of four levels of accreditation through the IHG Green Engage program, and
those who do so can save their energy use by up to 25%.

All IHG hotels are required to be Level 1 compliant.

➔ Level 1
Ten best practice solutions that position Level 1 hotels for success have been implemented,
and they are supported by actions that result in immediate energy and cost savings. This
entails taking measures like monitoring consumption data, forming a green team for the
property, and installing energy-efficient lighting in guest rooms.

➔ Level 2
Level 2 hotels have made strides to go above and beyond the fundamentals and adopt
solutions like sustainable purchasing and ingraining sustainability into the hotel operations.
Level 2 hotels have really started to experience the benefits of sustainability on property.

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 ➔ Level 3
In addition to undertaking significant projects like the installation of energy-efficient
appliances and sustainable site management, Level 3 hotels have mastered the sustainability
fundamentals.

➔ Level 4
Hotels of Level 4 are at the forefront of environmental sustainability. They exhibit pioneering
and cutting-edge sustainability practices.

IHG Academy
Individuals, IHG hotels, corporate offices, regional educational institutions, and/or
community organizations work together to create the IHG Academy. Locals have the chance
to better their career opportunities and develop their skills through the IHG Academy, which
is part of one of the biggest hotel organizations in the world. Each IHG Academy is
customized to meet the needs of regional communities as well as hotels around the globe
within a unified framework.

IHG® Foundation

❖ Creating a positive community impact

The IHG Foundation is dedicated to making all local communities across the world better
places to live. It lays the groundwork for better, healthier, and more successful communities
all around the world by assisting a number of beneficiaries. It emphasizes fostering
community investment, ensuring support for those affected by disasters, fostering the
development of hospitality skills, and safeguarding the environment.

Governance

❖ Responsible business governance

The company embraces appropriate business practices, and, most importantly, it is led from
the top. The CEO, Executive Committee, and Senior Leaders of IHG ensure that the highest
ethical standards of governance are upheld on a daily basis and that they are ingrained in the
company's culture and dedication to conducting business ethically.
Their Group Responsible Business Committee examines IHG's responsible business goals
and tactics, as well as its effects on community, environmental, social, and human rights
issues, as well as how it approaches sustainable development and ethical procurement and
interacts with important stakeholders. The Group Board then receives a presentation of the
main points and recommendations.

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IHG has an internal Responsible Organization Governance Committee, made up of senior
leaders from across the business, to support their Board and Executive Committee and
supervise their daily responsible business operations. Members of the procurement, human
resources, legal, operations, corporate responsibility, and cybersecurity and information
security teams are represented on this group. This committee meets every three months to
assess the overall ESG agenda, make sure they are on pace to fulfill their commitments both
internally and externally, and to consider ways to move the agenda forward.

Position statement

➔ nation-by-nation tax reporting

The contribution they make to the areas in which they conduct business comprises a sizeable
amount of taxes paid and collected, including employment taxes as well as taxes on their
revenues and profits. IHG recognizes the importance of paying a fair share of taxes in the
nations where they do business and take the obligation to do so seriously.

➔ Gambling
Any hotel owned or managed by the IHG firm does not currently have a casino. Such
facilities exist in some franchised hotels, but IHG has no control over them. However, they
insist that hotels with casinos or places where people can gamble follow all relevant rules and
legislation.

➔ Shipbreaking
IHG has 5,991 hotels under ownership, lease, management, or franchise in more than 100
nations. The assets or brands connected to cruise liner or shipping are not owned, leased,
managed, or franchised by IHG.

➔ Political involvement
IHG does not donate to any political parties or take part in party politics.

➔ healthy eating and sensible consumption

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IHG is aware of how important it is to conduct business with honesty, uphold strict standards,
and have a positive impact on the environment and local communities. They attempt to
provide a balance of alternatives across their menus that are nutritionally balanced and match
local market expectations as they serve millions of meals each and every day all over the
world. IHG recognizes the need to provide a choice of dining alternatives whether of whether
a guest is traveling for business or pleasure, taking into mind dietary restrictions, local and
ethical sourcing, and health and wellbeing.

UN Sustainable Development Goals

The 17 Sustainable Development Goals (SDGs) of the UN are a rallying cry for nations to
safeguard the environment and advance human health and prosperity. We are dedicated to
making sure that our responsible business goals help the UN SDGs address societal issues as
well as the difficulties that must be overcome if the worst effects of climate change are to be
avoided. Here, we've given some examples of our contributions to the 2020 targets, and in the
Responsible Business report, we've noted other areas where we support the SDGs more
widely.

❖ Actions by IHG

➔ Clean water and sanitation

The World Resources Institute (WRI) Aqueduct Tool and the SDGs data sets were used to
identify which hotels, water basins, and regions are most at risk from physical water risks and
WASH challenges. They developed water stewardship action plans for six important hotels in
water-stressed areas, and this year they continued progress with their final two projects.

➔ Reduced inequalities
In order to encourage education and awareness, corporate employees completed 10,000 hours
of conscious inclusion training. To track employee participation and impressions of culture
and behavior, they developed the Inclusion Index. Employee Resource Groups (ERGs) are
vital to advancing our commitments to diversity, equity, and inclusion, and in 2021, they will
have 1,300 members worldwide. introduced Ascend in the Americas, a customized program
designed to advance the careers of Black and multiracial leadership potential.

➔ Sustainable cities and communities

Through work experience, internships, and apprenticeships, the IHG Academy program has
been assisting individuals gain valuable life and employment skills since 2004. In 2021, IHG
took another significant step to advance the IHG Academy program by introducing a new
online learning platform called the IHG Skills Academy. IHG helped roll out the UK's
immunization program and collaborated with CARE International to offer PPE in developing
markets, among other humanitarian actions IHG supported in 2021. IHG jointly donated
more than 260,000 volunteer hours to communities, causes, and organizations during the
annual Giving for Good month in 2021.

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 ➔ Climate action
In order to better line with the Paris Agreement's most aggressive goal of keeping global
warming to 1.5°C, IHG raised its science-based target (SBT). IHG's new goal is to cut
absolute Scope 1, 2, and 3 greenhouse gas emissions by 46% by 2030. IHG is taking action in
three key areas to meet their ambitious goals: sourcing renewable energy, improving the
energy efficiency of their existing hotel estate, and creating new, zero-carbon hotels.

➔ Partnership for their goals

IHG signed the WTTC Women's Initiative Declaration and joined the working group that will
guide WTTC's campaign to increase female representation in the industry. IHG also
continued membership in organisations that promote positive change, such as the Sustainable
Hospitality Alliance, the World Travel and Tourism Council (WTTC), the American
Hospitality and Lodging Association (AHLA), and the Zero Carbon Forum. enrolled in the
UN's Race to Zero, a worldwide initiative aimed at gaining company, city, and investor
leadership and support for a sustainable, carbon-free future.

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Case study sharing - Host Hotels & Resorts Inc.

Host Hotels & Resorts Inc. is one of the largest hotel owners and real estate investments
trusts (REITs) in the world with 52,944 rooms across 96 properties. By 2017, three years
prior to their 2020 target, Host Hotels & Resorts had met and, in most cases, exceeded their
reduction targets across greenhouse gas (GHG) emissions, energy, water and waste.
Sustainability measures
The company implemented a range of energy and water saving initiatives across their
portfolio. This includes the implementation of an on-site wastewater recycling laundry
system, which is estimated to use 70 per cent less water than conventional laundry systems.
Return on investment
These initiatives have resulted in a USD 30 million expected annual saving from combined
investments from 2015 to 2018, and USD 40 million ROI from energy and water saving
projects.They have received numerous awards and recognitions demonstrating their
commitment to their principles of 'Responsible Investing, Environmental Stewardship and
Corporate Citizenship.

Policy analysis

According to the Paris Climate Change Agreement, reducing the use of water and electricity
in IHG can reduce carbon emissions to a certain extent. Macau has announced its five-year
environmental protection plan "2021-2025", which focuses on "jointly addressing climate
change, building a green and low-carbon Macau", "strengthening environmental pollution
control, building a livable and pleasant city "IHG can look for local suppliers and use
recyclable tableware to reduce operational and transportation costs. and transportation costs,
thus indirectly reducing carbon emissions. In terms of corporate social responsibility, IHG
also needs to work more with the community and the people, in line with the core of Macau
as a tourist city. The Macau government has also proposed a policy to promote green
mobility. IHG can set up charging stations for energy vehicles.

technology demonstrations

IHG was able to improve the existing water resources through LED lighting retrofit in
guestrooms, Guestroom shower head replacement, Ice machine replacements, VFD
replacement, building solar power on the roof, improvements to existing water use.

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Reference

Crowne Plaza Macau - Business Hotel, best price guarantee. IHG. (n.d.). Retrieved
November 11, 2022, from
https://www.ihg.com/crowneplaza/hotels/us/en/macau/mfmcp/hoteldetail/amenities

Hotel crowne plaza macau (Macao). HDE. (n.d.). Retrieved November 11, 2022, from
https://www.hotel.info/en/crowne-plaza-macau/hotel-398541/

Crowne Plaza by IHG. Hospitality Net. (n.d.). Retrieved November 11, 2022, from
https://www.hospitalitynet.org/brand/23000049/crowne-plaza.html

True hospitality for good. InterContinental Hotels Group PLC. (n.d.). Retrieved November
11, 2022, from https://www.ihgplc.com/en

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