Cheer Alvarez - Klotko

E: cklotko@gmail.com P: 646 465 1694

SUMMARY
Experienced medical practice administrator accustomed to a fast-paced environment with a proven track record of
taking a practice from start-up to a bicoastal, multimillion-dollar practice. Knowledgeable in all aspects of daily
business operations, including, but not limited to: business development; website development; product
development; marketing; HIPAA, SOX, JCAHO, Medicare, and Medicaid compliance; and payroll and other
administrative duties. Bilingual: English and Spanish.

SKILLS | EXPERTISE | CERTIFICATION

Practice and business development • Website development • Product development • Optimizing patient care • Optimizing
out-of-network insurance reimbursement • Credentialing • Contract processing • EMR implementation • Healthcare
administration management—clinic operations • Medical billing accounts receivable/collections • Staff training • Payroll •
Recruitment

EXPERIENCE

Talus Medical Management

Practice Administrator New York 2015, Beverly Hills 2018 -2022

Office Manager New York 2013 - 2015

● Practice Management:
o Oversaw operations in New York office, Beverly Hills office, and surgery center
o Successfully managed the expansion and build-out of all offices
o Launched private surgical practice in a shared space; identified practice needs and implemented strategies
to facilitate relocation; established and implemented office policies and procedures

● Marketing/Branding
o Oversaw branding of provider, office, and surgery center
o Responsible for marketing to generate new patient leads; maintain monthly stats and identify trends to
increase new patient leads
o Oversaw website development and create content for Instagram and three independent websites
o Actively developed practice by creating relationships with prospective patients

● Patient Care
o Negotiated surgical fees on behalf of the lead surgeon and surgical facility
o Accompanied lead surgeon on “house calls” for international and out-of-state patients
o Communicated, booked, and coordinated surgeries for local, out-of-state, and international patients with
hospitals and outpatient surgical centers; obtained hospital privileges for lead surgeon and assistant for all
locations
o Performed patient X-rays and pre-op procedures for surgical patients
o Managed patient post-op care

● Administrative
o Oversaw all billing and in/out-of-network medical benefits; oversaw and optimized all collections and
cash reconciliations; worked with insurance companies to attain optimal reimbursement
o Mentored/trained employees to ensure that the staff was educated and able to manage patient concerns and
questions, verify out-of-network coverage, and obtain authorizations as needed
o Kept license, certifications, and CMEs up to date
o Supervised, mentored, and trained all staff; managed the daily office flow, patient interactions, and schedules
o Implemented new EMR/EHR and oversaw smooth transition between old tracking system and new EMR
Comprehensive Spine & Pain Center of NY | New York, NY Office Manager/Consultant
2012–2013
● Managed a team of employees and outsourced NF/WC commercial billing companies to ensure that claims were filed in
a timely and accurate manner
● Oversaw accurate entry and posting of all co-pays and private payments
● Handled billing and collection for patient insurance claims and private self-pay patients
● Implemented new EMR/EHR to ensure a smooth transition between old and new EMR
● Ensured that all MD credentials were up to date

EDUCATION

Bronx Community College | New York

Coursework in Clinical

Certifications
NYSPMA Coding Certificate 2017 – 2019
NYSPMA Podiatrist Radiography Certificate 2015 – 2019