OKOH CYNTHIA ISIMHENMHE

Address: 5 Fakeye Estate Obawole,

Iju Ishaga Road,
Lagos State,
Phone: +234 803 226 9998 | +2340812426605
E-mail: okohcynth@gmail.com

Profile
I am an enthusiastic resource professional with a wealth of experience spanning about ten years of interfacing
with individuals at different capacity levels.

My capabilities also include behavioral/performance-based interviewing and evaluation by interacting, people

management, performance management, learning and development, coaching and mentoring, policy
review and development.

A highly strategic oriented individual who is able to drive results in a multi-disciplined team.

High level display of entrepreneurial spirit in work environment

Good self-starter – An individual with tremendous human relationships and interpersonal skills breaking
communication barriers in the work environment.

Good leadership skills in managing, developing, motivating and working with complex teams to a high
performing team.

Objective
I seek a role in a medical,customer service,procurement and supply chain department in a dynamic
workplace, where professionalism, initiative, career development and teamwork are the watchwords.
Where also, my skills will be effectively utilized and better sharpened with the aim of achieving
organizational objectives as well as my career aspirations .

PROFESSIONAL EXPERIENCE/SKILLS

.Client’s Relations Officer

.Complaints Administrato r
.Warehousing Associate
.Customer Service Associate
.Logistics Associate
.Sourcing and Procurement Associate
.Knowledge and application of SAP POS software
.Knowledge and application of Bloom software
.Knowledge and application of SMT software

PROFESSIONAL WORK EXPERIENCE

mPharma Health Nigeria.

Ikeja ,Lagos.
Procurement Associate
Supply Chain.
November 2019 Till Date
Duties & Functional Responsibilities:
● Manages the procurement budget,ensuring effective cost control and long-term savings on the procurement
cost.
● Identify and qualify vendors through effective contractual risk management, efficient comparison of quoted
prices, specifications, payment terms and service delivery to determine most profitable vendors for the
organization.
● Issues purchase orders to qualified vendors and follows through to ensure prompt delivery and in full to the
central store.
● Monitor and manage activities of approved/registered vendors and ensure successful implementation of
Just-In-Time(JIT).
● Prepared inventory/logistics plans, strategies and annual budget aiming at cost savings and efficient services.
● Monitor and manage vehicle maintenance schedules .
● Prepare capex and opex management reports for the executives of the organization.

CUSTOMER SERVICE AND DISTRIBUTION ASSOCIATE.

November 2018-November 2019
Duties & Functional Responsibilities:
● Processing drug requisition for health care facilities (Hospitals,Laboratories and Pharmacies) .
● Acknowledging and resolving customer complaints .
● Drug mappings for existing and yet to be onboarded facilities.
● Provided on the job training and retraining for dispatch riders and drivers developing them on the standard
working ethics.
● Created a route plan manifest for efficient and on time deliveries.
● Carry out monthly stock count for proper inventory records.
● Work with team members to ensure that targets and fulfillment of facilities requisitions are met within specific
timelines .
● Provide continuous feedback to facilities.
● Sending replenishment and excess files to facilities .
● Liasing with the billing team to ensure that bills are sent without pricing errors warehousing.

SOTERIA EYE CLINIC

Delta Mall,Delta State.
Client’s Relations Officer
January 2017– October 2018
Duties & Functional Responsibilities:
● To maintain a friendly and courteous demeanor at all times.
● Make sure patients feel welcome and comfortable.
● Communicate with your supervisor, informing them of clients’ bookings, needs and complaints.
● Ensure patients are promptly reminded of their review and glasses due date.

SAGE CLINIC
Okumagba, Delta State.
Clinical Microbiologist
February 2015-November 2016
Functional Responsibilities:
● Assisting physicians in diagnosing illnesses and selecting treatments.
● Taking blood samples from patients for analysis.
● Isolate and make cultures of bacteria or other microorganisms in prescribed media, controlling
moisture, aeration, temperature, and nutrition.
● Examine physiological, morphological, and cultural characteristics, using microscope, to identify and classify
microorganisms in staff, water, and food specimens.
● Provide laboratory services for health departments, for physicians needing information for diagnosis and
treatment.
● ensuring that data is recorded accurately in accordance with hospital guidelines.
● observing high health and safety standards.

Ejiro Group of Schools

Effurun,Delta State.
Assistant Head of Science Laboratory
December 2014 – January 2015
Duties & Functional Responsibilities:
●Preparing experiments, setting up apparatus and equipment for demonstrations and practical lessons as
requested by teaching staff.
● Liaising with staff over use of equipment and stock.
● Advice staff of any problems, including safety aspects.
●Returning apparatus, etc. and chemicals to storage as soon as practicable.
●Repairing damages or arranging for this to be done.
● Purchase of sundries from local supermarkets.
●Maintaining the laboratory, clean and tidy in conjunction with the teacher in charge of the room,Storing
materials tidily.
● Keeping equipment clean.
● Carrying out safety checks on equipment .
● Maintaining the stocks of science chemicals and equipment.

General Hospital Minna, Niger State

Complaints Administrator
Jan 2011 – November 2014
Role purpose
To deliver a high quality and responsive service to customers who use the GHM corporate complaints process.
This includes ensuring that arrangements are in place to complaints effectively. To draft responses to
complaints at next review meeting:

Functional Responsibilities:
● Manage complaints in accordance with the practice complaints policy.
● Liaise with complainants in a sensitive and appreciative manner.
● Inform the appropriate Director of any complaint .
● Setting up and maintaining office administration systems, processes and files (both manual and electronic) to
ensure that relevant information on complaints is kept up to date, accurate, meets corporate deadlines and is
accessible to all relevant team members.
● Liaising with complainants, ensuring that they understand the complaints process and receive good
customer service from the organization and where this does not happen escalating issues to senior managers.
● Prepare and send acknowledgements to corporate complaints and queries received in a timely manner.
● Presents a summary of complaints to practice meetings .

Shell Petroleum Development Company Hospital,

Ogunu Delta State.
Clinical Microbiologist – Industrial Trainee
January 2008 - January 2009
Functional Responsibilities:
● Assisting physicians in diagnosing illnesses and selecting treatments.
● Taking blood samples from patients for analysis.
● Isolate and make cultures of bacteria or other microorganisms in prescribed media, controlling
moisture, aeration, temperature, and nutrition.
● Perform tests on water, food and the environment to detect harmful microorganisms and to obtain
information about sources of pollution and contamination.
● Examine physiological, morphological, and cultural characteristics, using microscope, to identify and classify
microorganisms in staff, water, and food specimens.
● Provide laboratory services to the health departments, for physicians needing information for
diagnosis and treatment.
● ensuring that data is recorded accurately in accordance to SPDC hospital guidelines
● observing high health and safety standards.
● inspecting food and drink manufacturing processes to check for possible contamination
● managing laboratories.

ACADEMIC QUALIFICATIONS
Enugu State University Of Science And Technology, ENUGU
Bachelor of Science in Applied Microbiology and Brewing -2009

Federal Staff Secondary School, Benin city

West African Senior School Certificate -2002
National Examinations Council Senior School Certificate -2002

Noble Crest Nursery and Primary School, Ughelli

First School Leaving Certificate- 1996

Professional Certification
Customer Service(BYL) Nigeria- 2019

Diploma in Procurement and

Supply(CIPS)-2022

References
Available on request.