Dr.

Pankaj Kumar Arora

E-Mail:pankajkumar.dr@rediffmail.com,e09pankajk@alumni.iimidr.ac.in
Mobile:9971233165

___________________An Overview___________________
Committed and hard work individual with healthcare industry expertise. High analytical capabilities with good
service track record.

___________________

___________________Career Record___________________
EMPLOYEES STATE INSURANCE, GOVT OF INDIA; SINCE SEP’2014
Officer In charge

 General OPD and Health Camps in Industries

 Administration and HR Management
 Referral centre for tertiary hospitals
 Medical Bill reimbursement processing and financial disbursal
 Ensuring compliance to state insurance rules.
 Implementation of all Government health programmes in Designated Industrial Townships
 Drawing and Dispensing officer

SINGHANIA UNIVERSITY,RAJASTHAN;APR’14-AUG’14
Pro Vice Chancellor

 Sourcing and Hiring of University faculty, CBSE Board school and Medical College staff including
Specialist Doctors
 Conducting Health Camps specially eye camps
 Fully operationalizing of poly clinic
 Conducting Admission counseling sessions
 Advisor to Chairman on strategic initiatives
 Faculty of Management and Basic Sciences

ELDER PHARMACEUTICAL LTD, MUMBAI; OCT’12- APR’14

Senior Medical Advisor-Marketing support, Elder Pharmaceutical Ltd

 Maintaining complete accounts for vendors related to Clinical trials.

 Budgeting and planning for clinical trials
 Responsible for full implementation of clinical trials across country including clinical study sites.
 Medical advice, literature audits and vetting for all marketing initiatives.
 Driving new product initiatives and product evaluation with marketing.
 Preparation of product materials manuals, monographs etc
 Training sales team across country for new product launches.
 Regular Updating of website, pack inserts, training slides etc
 Medical communication to partner doctors, patients and field staff
 Set up of processes, SOPs for drug safety procedures
 Conducting interview for fresh inductee medical doctors in the team
 Training and Mentoring them for future roles

WHO NPSU, Badaun - Western UP; Mar’11-Apr’12

Surveillance Officer, National Polio surveillance Unit- World Health Organization

 Maintaining complete cash book expenditures, and perform other administrative duties according to
established project guidelines.
 Engaged in identifying AFP cases with inadequate stool specimen for Expert Review and submit
documents timely.
 Supervising and training to Driver, an Administrative Assistant
 Sourcing, Hiring, Training and Mentoring a force of field volunteers for the project work
 Conducted training, technical and logistic assistance for:
 Planning and implementation of NIDs and mopping-up activities and strengthening coverage for routine
EPI to ensure proper micro planning, implementation & monitoring of immunization activities in
accordance with guidelines & procedures provided by NPSP & Govt. of India.
 Motivating the government counterparts as needed to promote timely investigation, follow-up and
response to cases of acute flaccid paralysis (AFP) within a designated area according to guidelines and
procedures provided by the NPSP and the Government of India.
 Skillfully organized and conducted meetings with government officials, hospital staff, non-government
organizations, and others to promote social development functions and effective implementation of
activities related to surveillance of acute flaccid paralysis and polio eradication.
 Analysed the social activities, AFP case data and laboratory results for area of responsibility and submit
to the National Polio Surveillance Unit (NPSU) as per program guidelines. Analyze and interpret case data
for follow up actions, and keep Regional Team Leader informed.
 Liaising with Government officials responsible for immunization and surveillance in their designated
area, as well as with other individuals and organizations related to disease surveillance.
 Determining and analyzing the high-risk areas (HRAs) in coordination with the SMOs of NPSP, social
mobilization partners like UNICEF and CMO/BMO’s of government;
 Participated in various activities:
 With the key influencers/ institutions from the underserved communities in planning and
implementation of the polio eradication programme. This includes their participation in district and
block level meetings.
 Mobilization and advocacy activities organized by SMC/DUC/BMC and provide technical guidance and
inputs.

ICICI Lombard GIC Ltd.; Jul’07 – Mar’11

Senior Associate Vice President, Provider management and claims–Mass and Rural Health, Delhi: Aug’10 to
Mar’11
 Spearheaded activities for end to end management of vendor relationship including contract
management and tariff scheduling.
 Conducted technical audits of claims and its processes across mass and rural policies.
 Handled a product team meant for systems and processes for managing provider networks as well as
local focal relationship managers for regions and state.
 Provided strategic Initiatives for development of International health provider networks.
 Worked extensively on the concept of preferred provider network
 Handled Rural and Urban network and synchronized learning of both networks for effectiveness and
efficiency
 Built team synergies with close coordination with Business teams (Retail, Corporate and Mass and Rural
teams) as well as internal control and loss management teams.
 Financial management of team and operational effectiveness region wise.
 Sourcing, Hiring, Training and Mentoring technical staff specially doctors including specialists

Senior Product Manager, Underwriting and claims – Mass and Rural Health, Mumbai:Apr’09 – Aug’09

 Instrumental in redefining and implementing claims processes for cost control across all vendors
(providers and third party administrators)at National Level for RSBY and Artisans and Weavers policy for
Indian Government.
 Key role play in negotiations with cost impact of more than 20 crores individually.
 Actively involved in developing and handling large teams (bringing synchronization and implementing
technology and processes across India).
 Sourcing, Hiring, Training and Mentoring technical staff specially doctors including specialists

Senior Product Manager, Underwriting and claims – Retail Health, Mumbai: Jul’07 – Apr’09

 Played a key role in:

 Redesigning numerous processes and conducted UAT on new system development for Retail health
products including India’s first OPD & installment product.
 Product designing and vetting all outside communications for media.
 Risk assessment of policies.
 Streamlined technical responses to legal department
 Worked extensively with ICLM (Internal loss and Control Management) team for plugging leakages
in the claims cycle.
 Training of trainers across all channels for Insurance products and preparation of all modules
 Sourcing, Hiring, Training and Mentoring technical staff specially doctors including specialists

 Functioned as:

 Nodal for Retail underwriting and technical response to all supportive departments
 Key member and approver for tie ups.

___________________PrecedingAssignments___________________
Station medical officer of Gurgaon, Indian Army: May’05 – Mar’07

 Arranged preventive health camps in Gurgaon for soldiers and theirfamilies, war exercises and
establishment and audit of all the Ex-serviceman contributory healthcare services in Haryana.
 Financial management of CSD.
 Sourcing of Specialists and Dentists for Local ECHS polyclinics

Hospital administration of Army Hospital, Indian Army: Oct’02 - May’05

 Handledcritical care and emergency evacuation, overall logistics and security of hospital troops in
counterinsurgency center.
 Functioned as principal staff officer; efficiently managed man power of 400 soldiers and assets worth INR
150 crores.
 Assess the training needs of various personnel and organize skill development programs.
 Sourcing and recruitment of porters for international border fencing from Jharkhand- Member of special
team made by AHQ

Hospital administration Base Hospital, Indian Army: Mar’02 – Sep’02

 Functioned as a Board Member for medical equipment purchases and CSD audits.
 Sanitary OIC for army’s cantonment; handled interns training in emergency.
 Recruitment OIC for Raj Rif Centre Delhi Cantonment

Assistant Manager Operations, General Electric Capital International Services: Sep’01 - Mar ‘02
 Subject authority on medical summarizing processes.

Significant Contributions
 Awarded service medals in the Indian army for active and special services which includes:
 Operation Meghdoot- Siachen Glacier (Successful tenure in world’s highest battlefield).
 Operation Rakshak III- Counterinsurgency Area (Awarded for tenure in J&K CI Operations).
 High altitude service Medal and J&K service medal.

 Awarded process excellence award by ICICI Bank for implementing quality guidelines to Insurance
processes

___________________Training___________________
Six Sigma- Green Belt
International certificate in diabetes (Dr Mohan’s institute)

___________________OtherActivity___________________
Guest Speaker at National Insurance Academy for Health Insurance Summit.

___________________Scholastics___________________

Rajasthan University
2014: Bachelor of Law
Indian Institute of Management, Indore
2010: PGDM (one year full time residential)
St Katz Business School, University of Pittsburgh
2010:Executive Leadership Program
Indian Institute of Management, Indore
2007:Post Graduate Certificate in Business Management (6 months full time residential)
Army Medical Centre and School, Lucknow
2002: Medical Officer Basic Course (2 months rigorous Army Mental and Physical Training)
Post Graduate Institute of Medical Sciences, Rohtak
1994: Bachelor of Medicine and Bachelor of Surgery

___________________PersonalMinutiae___________________
Date of Birth: 18th February 1977.
Address: House No. 95 L, new Colony, Gurgaon-122001. Haryana.
Language Proficiency: English and Hindi.