Beginning English for Security Personnel

Meeting and greeting the public. (Who – How – Where)

In English we do not use Du/Sie. But we have other ways of showing politeness to
members of the public. Using Sir and Ma'am is one way to show politeness, it is the
same as using the German “Sie.”

Another way to be polite is to use the word “Yes” instead of “Yeah” (which sounds
like “Ja” in German).

Good morning/day/afternoon/evening. Guten Morgen/Tag/Tag/Abend.

How are you? (Often used by English Wie geht es ihnen?

speakers as a greeting. The common
answer is “Fine, thank you.”)

What is your name? Wie heissen Sie?

My name is ________. Mein name ist _________.

Hello. How can I help you Sir/Ma'am? Hallo, wie kann ich ihnen hilfen?

Where is/are (the) __________? Wo findet man der/die/das _________?

restroom WC
Gate 28

I'm looking for __________? Ich suche________?

the Lufthansa counter der Lufthansa Schalter
an ATM Geldautomat

How do I get to __________? Wie komme ich am besten zu _____?

the exit Ausgang
the elevator/lift Aufzug
the parking garage Tiefgarage

Yes Sir/Ma'am, I can help you. Ja, ich kann ihnen hilfen.

Please wait right here. Bitte warten Sie hier.

Please take a seat. Bitte nehmen Sie Platz.

Yes/No, thank you. Ja/Nein, Danke.

I'm sorry I don't understand. Es tut mir Leid, ich verstehe nicht.

Please speak to my supervisor. Sprechen Sie bitte mit meinem Chef.

Giving Directions – (Where)
Can you tell me where....... is?
How do I get to......?

Turn../ It's on the.../ Take a../ Go...... When you get to....

Left Right Straight ahead the bank

Links Rechts Gerade aus the hotel
the hospital
100 meters the school
the restaurant
one block/street
eine Strasse

two blocks/streets
zweite Strasse

Take the...... Walk....(Laufen/Spazieren) GPS/ Navi

Nehmen Sie... Gehen Sie

streetcar up/down the stairs What is the street

Strassenbahn die Treppe hoch/runter address?

subway out the door Wie ist die Addresse?

U-bahn up the street

train
Zug

It is close to the.../ It's near Main Entrance - Haupteingang

In die Nähe von Visitor's Entrance - Besucher
Service Entrance -
traffic circle
Kreisverkehr

ticket counter
Schalter
Time and Date (When)

Excuse me, what time is it? It's ____ o'clock.

Entschuldigen Sie, wie viel uhr ist es? Es ist _____ Uhr.

One Two Three Four Five Six Seven Eight Nine Ten Eleven Twelve

When do the gates open? The gates open at ___ o'clock.

What time do you close? We close at ____ o'clock.

What time does your shift begin? My shift begins at ___ AM/PM.

When does the event begin? The event begins at ____ AM/PM,
tomorrow morning/afternoon.
At the Stadium – Checking and Describing Persons

Vocabulary – Wortschatz

Event – Veranstaltung Welcome to the event.

Ticket – Ticket Your ticket please.

Premises – Gelände Please leave the premises.

Stadium Regulations – Stadionordnung Please follow the stadium

regulations.

Admission – Zugang, Eintritt, You must have a ticket for

admission.

Open – Offen The doors are open.

Close – Zu machen We are closed.

Show – zeigen Show me your ticket.

Allowed – erlaubt Smoking/Drinking is not allowed

here.

Visitor – Besucher Visitors are not allowed here.

Backpack – Rücksack Please open your backpack.

Pockets – Taschen Please empty your pockets.

Handbag – Handtasche May I check your Handbag?

Eject – verweisen We must eject him/her.

Banned – Verbot He/She is banned from this stadium.

Valid – gültig Sir, your ticket is not valid.

Forbidden – verboten Outside drinks and weapons are

(weapon - waffen) forbidden.

Sorry – Es tut mir leid. I'm sorry, dogs are not allowed here.

Describing People

Height: short (150cm) average (178cm) tall (2 meters)

Weight: about 50 kilograms, 75 kilograms, 100 kilograms

Build: small/skinny medium/average large/heavy

Eye Color: brown, blue, green, dark, light, hazel

Hair Color: brown, blonde, red, gray, white, pink, blue, silver, tattoos

Skin Color: fair, medium, dark

Clothing: hoodie, jeans, t-shirt, tie, hat, cap, sneakers, trousers, shorts, tank top, skirt
dress, sunglasses, glasses, pants, shirt, scarf

loose, tight, baggy, average