safety features of the hotel
location
Shangri-La Hotel, Colombo is located in the city centre of
Colombo, and is 34 kilometres from the Colombo
Bandaranaike International Airport, with a travel time of 40
minutes. The hotel is readily accessible by emergency
services if required and is 5 minutes away from the nearest
police station.
guest safety and security
Shangri-La Hotels and Resorts would like to assure
every guest of its commitment to their personal safety
and security.
fire and life safety
The hotel is equipped with comprehensive Fire & Life
safety systems, which include the automatic fire detection
alarm, fire suppression, together with emergency response
procedures. The fire suppression system includes fire
hydrants, fire hose reels and fire extinguishers, installed
throughout the hotel. These systems are approved by the
Fire Services Department and regularly tested by our Fire
& Life Safety Manager in line with an approved program.
Fire Drills are conducted regularly and full evacuation
drills are conducted twice yearly with the participation of
all hotel staff. The hotel has an established, comprehensive
Emergency Response Plan which includes the Emergency
Response Team (ERT) and emergency management
procedures. The ERT is on standby 24 hours daily led by
the Duty Manager and supported by the hotel’s Security
and Engineering staff. All ERT members are fully trained in
fire-fighting procedures, first aid and incident handling.
Shangri-La Hotel, Colombo
1 Galle Face, Colombo 2, Sri Lanka
Tel: (94) 11 788 8288 slcb@shangri-la.com www.shangri-la.com
security
The hotel has a well-trained and experienced security team
who maintain a close relationship with the local emergency and
law enforcement agencies. The officers are backed by a
security manned control room with 24 hours CCTV coverage
of the hotel and a comprehensive access control system.
In addition the perimeters of the hotel are patrolled 24 hours
by security guards. All security personnel operate on a
standard set of response options covering a wide range of
critical and emergency situations.
water
Water supplied to the hotel is filtered and treated before
storage in regularly cleaned tanks.
food safety
The hotel maintains internationally recognised standards of
food hygiene and sanitation. In 2001, the Group introduced
the Shangri-La Food Safety Management System (SFSMS)
to ensure the highest level of standards in food sanitation
across all hotels in the Group. The industry leading SFSMS
is based upon principles of the system used in food
manufacturing often referred to as Hazard Analysis and
Critical Control Points (HACCP). All steps in the food
operation are addressed from the supply chain and selection
of ingredients through to the serving of the food to the
customer. The hotel has a food hygienist on staff to ensure
food safety hygiene standards are monitored and kept up to
date, and hotels are audited yearly to verify implementation
and compliance with SFSMS policies.
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fuel and power electricty
In the unlikely event of disruption to the electricity supply, Electricity supply within the hotel is available 24 hours and
the hotel’s emergency generator will automatically operate, supplied at 220 Volts in the guestrooms.
to ensure that all fire & life safety and essential equipment
will continue to operate. The generator has an output of swimming pool safety
1,760 kVA and can operate continuously for 42 hours Fully trained lifeguards are on duty during swimming pool
before re-fueling is needed. opening hours.

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