Eastern Samar State University (MAIN)

ENGINEERING MANAGEMENT

HOW TO GIVE EFFECTIVE ORDERS

and
THE KNOWLEDGE WORKERS

Group 10
Afable, Jonna
Apar, Nick Sycon
Beato, Maridel
 Pinguel, Divine
1-19 How to Give Effective Orders
The way to give orders effectively, and earn yourself a reputation as Compelling Leader,
you must;

1. Clarify your objective

2. Obtain favorable attention
3. Make it simple and specific
4. Phrase it tactfully for the best results
5. Explain why it should be done your way
6. Learn how much information and guidance he needs
7. Let him have it
8. Inspire his confidence in you and the correctness of your order
9. Note his readiness to act
10. Give him in his ability to carry it out

Obtain favorable attention. Your main objective is to get him to do what you want him
to do and like it. To achieve this, you must get his interested attention so that he will
receive and correctly understand the complete order. Request and suggestions make it
much easier for a person to like doing what you want him to do than a direct order.

Make it simple and specific. The order will only be clear and concise when it is simple
and specific. If he does not do just as you want, it is at least as much your fault as his.

Phrase it tactfully for best results. Choose the most suitable kind of orders and
phrase it in the way that will produce the desired effect.

Explain why it should be done your way. Even they don’t fully agree with the
reasoning involved, they appreciate being told about it. They like to be treated as
human being and resent inhuman treatment ordered to do things they don’t understand.

Let him have it. Give the information and guidance he needs as clearly and concisely
as possible. Make sure you inspire his confidence in you and the correctness of your
order.
Note his readiness to act. Watch his reaction to your order to see whether he has
understood it correctly and is ready to act on it.

Give him faith in his ability to carry it out. If there is any difficulty involved in his
carrying out to your order, he will perform at his best when he believes in his ability to
do it. Show your faith in his ability. If you have any doubts about his competence, keep
them to yourself.

1-20 The Knowledge Workers

The most important resource in any organization is the human resource.
Whatever the industry the success of any business depends on the flexibility
resourcefulness and innovation knowledge workers bring to the firm.

The report states that innovation is vital to companies’ survival in the current
Asian crises, characterized by a highly competitive and rapidly evolving business
environment and that a new breed of worker called the knowledge worker is central to
innovation. They are key to competitive differentiation. Knowledge work is complex and
includes a high degree of uncertainty and ambiguity. It also requires employees or staff
to exercise high degrees of judgement and interpretation. Increasingly, it also requires
high degrees of teamwork as flexible teams of diverse workers are brought together to
solve problems.

Organizations are operating in a new post-industrial society in which knowledge

is crucial. Companies recognized that knowledge base economics will expand and
knowledge workers will become their most valuable assets. A company’s ability to
innovate, predict customers needs, and implement new business management
technologies. Appropriate management includes allowing employees to explore and
develop their own skills and expertise in such way that a company’s business will
prosper.

The proper challenges managers in the Asia Pacific to release the potential of
their knowledge workers by:
 1. Acknowledge that knowledge workers are different.
2. Accepting that traditional command and control methods of management are outdated
and inappropriate.
3. Create new ways of organizing work suitable for knowledge working.
4. Ensuring the right backup systems are provided which take into account the motivations
and values of knowledge workers.

Knowledge Workers and Manual Workers

According to Drucker, for manual worker, we need only efficiency, that is, the
ability to do things right rather than the ability to get the right things done. The manual
worker can always be judged in terms of quantity and quality of a definable and discrete
accomplishment.

Effectiveness should be a habit; that is, through a complex of practices which

could be learned. Therefore, there is no reasons why one with normal endowment
should not acquire competence in any practice. What is needed to be effective is
competence. What is needed are scales for measurement.

If a man wants to be considered responsible for his contribution, he has to

concern himself with usability of his product and that is, his knowledge.

The knowledge worker is the one factor of production through which the highly
developed societies and economics of today. Knowledge worker is not defined by
quality, neither is knowledge defined by its costs. Knowledge work is defined by its
results.

The knowledge worker is not to be supervised closely or in detail. He can only be

helped. One cannot be sure what the knowledge worker is thinking and yet thinking is
specific work. It is his job. There is an old saying that the greatest wisdom not applied to
action and behavior is meaningless data. Therefore, knowledge worker must do
something, which a manual worker need not do.
 Most brilliant men are often not effective. They failed to realized that brilliant
insight is not by itself achievement. They have forgotten that insight become
effectiveness only through hard systemic work. Intelligence, imagination and knowledge
are essential resources, but only effectiveness converts them into results.

Working on the right things is what makes knowledge worker work effective. This
is not capable of being measured by any of the meter stick for manual worker.

Knowledge worker do not produce a thing. He produces good ideas, information

and concepts. He is specialist. He can as a rule, be effective only if he as learned to do
one thing very well, that is, what he has specialized. His accomplishment has to be put
together with the accomplishment of other specialists to produce a good result.