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Topic – CUSTODIAL BEHAVIOUR

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What is organizational behaviour?

 Organizational behaviour is the academic study of how

people interact within groups and its principles are
applied primarily in attempts to make businesses operate
more effectively.
 The study of organizational behaviour includes areas of
research dedicated to improving job performance,
increasing job satisfaction, promoting innovation, and
encouraging leadership and is a foundation of corporate
human resources.
 The Hawthorne Effect, which describes the way test
subjects' behaviour may change when they know they
are being observed, is the best-known study of
organizational behaviour.

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Models of organisational behaviour

 autocratic model
 custodial model
 supportive model
 collegial model
 system model.

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What is custodial behaviour?
The custodial model is based around the concept of providing
economic security for employees – through wages and other
benefits – that will create employee loyalty and motivation.

The custodial model mainly focuses on the financial reward

aspects of being employed by the organisation. The
underpinning concept of this model is that employees become
quite dependent upon the package of wages and other benefits
provided by the organisation. As a result, they look to
improve their performance for the firm in order to maintain
their position and be promoted over time.

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Impact on teamwork
Given the focus on financial rewards for performance and
“locking” staff into the organization through attractive
benefits and bonuses, this has the potential to create a self-
interested environment that actually negates the concept of
teamwork. A very competitive environment can be created
where the employees strive for best performances on an
individual basis only. While this has some benefit to the
organisation, it can also become quite a political and toxic
working environment if it is not managed effectively. The
extent of professional jealousy builds and the employees
consider their co-workers as their competitors, perhaps
eroding their own bonus potential. As a consequence,
employees work more independently and reduce their reliance
on their other team members, or small alliances are formed
outside of the formal team structure.

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Pyramid system

Some custodial structures are based around a pyramid system

where only the more senior staff members truly enjoy the
financial benefits of the organisation. Once a certain
management level or status is reached the employee is very
well rewarded. This creates the incentive, at the lower staff
level, to perform and network in order to “break-through” to
the next level in the hierarchy.

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Disadvantages of custodial model

The custodial model is likely to discourage the concept of
teamwork – with the exception of “mutual favours” between
staff alliances – a “you help me and I will help you”
relationship. Performance can shift from workplace delivery
of goals to a greater concern about reputations in the
organisation. the organisation must be economically strong in
order to provide ongoing strong financial benefits for its
employees, otherwise the employees will become demotivated
and look for better opportunities.

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Thank you