CSAT ANALYSIS

Chart
CSAT Last Year Current Year
60
Highly Satisfied 43 51
50
Satisfied 32 34 40

Manageable 8 14 30

Not Satisfied 16 12 20

10
Highly Dissatisfied 11 6
0
Highly Satisfied Satisfied Man

Current Yea
Combination of Line and column chart

Department Sales
50
HR 43
45
QA 32 40

35
MIS 8
30
SALES 16
25

FINANCE 11 20

15

10

0
HR QA MIS
35

30

25

20

15

10

0
HR QA MIS
 Chart Title

tisfied Satisfied Manageable Not Satisfied Highly Dissatisfied

Current Year Last Year

MIS SALES FINANCE

MIS SALES FINANCE
 50

45
CSAT Last Year
40
Highly Satisfied 43
Satisfied 35 32
Manageable 30 8
Not Satisfied 16
25
Highly Dissatisfied 11
20

15

10

0
Highly Satisfied Satisfied Manageable Not Satisfied

Department Sales employees

a 70000 5
b 95000 15
c 68000 10
Not Satisfied Highly Dissatisfied
 50
CSAT Last Year
Highly Satisfied 43 45
Satisfied 32 40
Manageable 8
35
Not Satisfied 16
Highly Dissatisfied 11 30

25

20

15

10

0
Highly Satisfied Satisfied
y Satisfied Satisfied Manageable Not Satisfied Highly Dissatisfied