MTS CURRICULUM MAP

2021-2022
TLE 7/8
Course Description:
This is an exploratory and introductory course that leads to a Contact Center Services, National Certificate (NC II). It covers five (5) common competencies that a Grade7/8
Technology and Livelihood Education (TLE) student ought to possess, namely: 1) use of equipment, 2) performing computer operation, 3) applying quality standards, 4) interpreting
technical drawing and plans, and 5) practicing Occupational Health and Safety (OHS) procedures.

The preliminaries of this exploratory course include the following: 1) discussion of the relevance of the course, 2) explanation of key concepts relative to the course, and 3)
exploration of career opportunities.

PERFORMANCE Prioritized
COMPETENCIES ACTIVITIES
TOPIC/ CONTENT STANDARD /SKILLS-AMT- CORE
QUARTER STANDARD LEARNING GOALS ASSESSMENT RESOURCES
/ CONTENT (CS) (PS) OFFLINE ONLINE VALUES
Mga Kasanayang
MONTH (From Curriculum Pamantayang Pamantayan sa Pampagkatuto
Guide) Pangnilalaman Pagganap
ACQUISITION

1ST QTR. Introduction The learners The learners The learners…

demonstrate shall be able to
AUG. –16
an independently
OCT. 1
1. Relevance of the understanding demonstrate 1. Discuss the
course of basic common relevance of the
concepts and competencies in course
underlying Contact Center
theories in Services as
2. Basic concepts in Contact Center prescribed by the
Contact Center Services Services TESDA Training 2. Explain basic
Regulation concepts in Contact
Center Services
3. Career opportunities

3. Explore on
opportunities for
Contact Center
 Services as a career

Personal 1. Assessment of The learners The learners LO 1. Recognize

Entrepren Personal demonstrate shall be able to PECs needed in
eurial Entrepreneurial an recognize his/her Contact Center
Competen Competencies and understanding PECs and Services
cies
Skills (PECs) vis-à-vis of one’s PECs prepares an
(Pecs)
a practicing activity plan that
entrepreneur/employ aligns with that 1.1 Assess one’s
ee of a PECs: characteristics,
practitioner/entr attributes, lifestyle,
epreneur in skills, traits
1.1 Characteristics - Contact Center
Services
1.2 Attributes -
1.2 Assess
1.3 Lifestyle - practitioner’s:
characteristics,
1.4 Skills - attributes, lifestyle,
1.5 Traits skills, traits

1.3 Compare one’s

PECS with that of a
2. Analysis of PECs in practitioner
relation to a /entrepreneur
practitioner

1.4 Align one’s PECS

with that of a
practitioner/entrepr
eneur

(TLE_PECS8/7-00-1)
Environm 1. Key concepts of The learners The learners LO 1. Generate a
ent And Environment and demonstrate shall be able to business idea that
Market Market an independently relates with a
(Em) understanding generate a career choice in
of business idea Contact Center
2. Products and environment based on the
services available in and market analysis of
the market relating to a environment and 1.1 Conduct SWOT
career choice market in analysis
in Contact Contact Center
Center Services
3. Differentiation of Services
products and services 1.2 Identify the
different
products/services
4. Customers and their available in the
buying habits market

5. Competition in the 1.3 Compare

market different
products/services in
Contact Center
business
6. SWOT Analysis

1.4 Determine the

profile potential
customers

1.5 Determine the

profile potential
 competitors

1.6 Generate
potential business
idea based on the
SWOT analysis

(TLE_EM7/8-00-1)

Use Of 1. Equipment in The learners The learners LO 1. Prepare

Tools And Contact Center demonstrate shall be able to equipment
Equipmen Services an independently
t (Ut) understanding use equipment in
of equipment Contact Center 1.1 List equipment
used in Services based on job
Contact Center requirement
Services

1.2 Identify
appropriate
equipment

1.3 Classify
equipment according
to function and task
requirement

(TLE_ICTCC7/8UT-
 0a1)

2. Procedure in LO 2. Inspect
accomplishing forms: equipment received

2.1 Job order slips 2.1 Check the list of

equipment to be
2.2 Borrower’s slip requested per job
requirement

3. Requisition
procedures 2.2 Inspect the
requested equipment

2.3 Assess the

condition of all
equipment for
proper operation and
safety

(TLE_ICTCC7/8UT-
0b2)

Maintain 1. Computer The learners The learners LO1. Maintain

Compute workstation and demonstrate shall be able to computer
r network an independently equipment and
Equipme understanding maintains systems
nt And of concepts computer
Systems 2. Computer and principles equipment and
(Mt) peripherals in maintaining systems as
computer prescribed by the
equipment TESDA Training 1.1 Ensure the
and systems Regulations security of data,
3. Telephone, dialer including regular
etc. back-ups and virus
checks in
accordance with
4. Security measures standard operating
procedures

5. Antivirus
software/programs 1.2 Perform basic file
maintenance
procedure in line
with the SOP
6. File Management

(TLE_ICTCC7/8MT-
0c1)

Perform 1. Geographical The learners The learners LO 1. Perform basic

Mensura variables Distance demonstrate demonstrate an mensuration
tion And measurement and an understanding of
Calculati conversion understanding concepts and
on (Mc) of concepts principles in 1.1 Identify
and principles performing geographical
1.1 Time zones in performing mensuration and variables to be
mensuration calculation measured
1.2 Temperature and
calculation
1.3 Weather and
climate 1.2 Use basic
mathematical
processes for routine
 calculations

2. Currency
conversion
1.3 Employ different
techniques in
checking accuracy of
3. Storage media the computation
capacity

(TLE_ICTCC7/8MC-
0d1)

Prepare 1. Basic symbols The learners The learners LO 1. Identify

And demonstrate shall be able to different kinds of
Interpret an independently technical drawings
Techinic 2. Basic Elements understanding prepare and
al of concepts interpret
Drawing and principles technical 1. 1 Identify basic
(Td) in preparing drawings and symbols used in
2.1 Schematic and work plans
diagram technical drawing
interpreting accurately
technical
2.2 Charts
drawings and
2.3 Block diagrams work plans in 1.2 Select technical
Contact Center drawing in
2.4 Layout plans Services accordance with the
job requirement
2.5 Loop diagram

(TLE_ICTCS7/8ID-0e-
1)
 3. Flowchart LO 2. Interpret
interpretation technical drawing

3.1 Types of flowchart 2.1 Identify the basic

symbols used in flow
charting

2.2 Interpret the

symbols used in flow
charting

2.3 Create a
flowchart that
depicts a simple
scenario

(TLE_ICTCS7/8ID-0f-
2)

Practice 1. Hazards and risks The learners The learners LO 1. Identify

Occupati control demonstrate shall be able to hazards and risks
onal an consistently
Health understanding observe and
And 1.1 safety of concepts practice OHS 1.1 Explain hazards
Safety regulations and principles procedures in the and risks in the
Procedur of workplace workplace
e (Os) 1.2 indicators of Occupational
hazard and risks Health and
Safety (OHS)
1.2 Identify hazards
 1.3 contingency Procedures in and risks indicators
measures relation to in the workplace
hazards and
risks in the
workplace 1.3 Apply
contingency
measures in
accordance with the
OHS Procedures

(TLE_ICTCS7/8OS-
0g1)

2. Evaluation of LO 2. Evaluate
hazards and risks hazards and risks

2.1 Effects of 2.1 Determine the

hazards and risks in effects of hazards
the workplace and risks

2.2 Classify the

types of hazards
and risks in the
workplace

(TLE_ICTCS7/8OS-
0h2)
3. Hazards and risks LO 3. Control
control hazards and risks

3.1 Safety regulation 3.1 Follow OHS

Procedures for
controlling hazards
and risks

3.2 Use personal

protective equipment
(PPE)

3.3 Follow and

observe
organizational
protocol when
providing emergency
assistance

(TLE_ICTCS7/8OS-0i-
3)

4. Maintenance of OHS LO 4. Maintain

Procedures awareness occupational health
and safety
regulations
4.1 Operational
health and safety
procedures, 4.1 Participate
practices and in related drills
regulations and training

4.2 Prepare OHS

personal
records in
accordance with
workplace
requirements

(TLE_ICTCS7/8OS-0j-
4)