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  • Returns Addback Process

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    Graceey
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    This document outlines the returns addback letter process. It involves preparing an addback letter and excel file for the customer to sign via Docusign on Fridays. Once signed, the documents are sent to the customer via email. The trucker then provides weekly status updates on returned items and attempts to retrieve them. Authorized personnel validate if the returns are eligible for addback credits within 3 days of receiving supporting documents from the trucker.

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    This document outlines the returns addback letter process. It involves preparing an addback letter and excel file for the customer to sign via Docusign on Fridays. Once signed, the documents are sent to the customer via email. The trucker then provides weekly status updates on returned items and attempts to retrieve them. Authorized personnel validate if the returns are eligible for addback credits within 3 days of receiving supporting documents from the trucker.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    29 views1 page

    Returns Addback Process

    Uploaded by

    Graceey
    This document outlines the returns addback letter process. It involves preparing an addback letter and excel file for the customer to sign via Docusign on Fridays. Once signed, the documents are sent to the customer via email. The trucker then provides weekly status updates on returned items and attempts to retrieve them. Authorized personnel validate if the returns are eligible for addback credits within 3 days of receiving supporting documents from the trucker.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 1

    Returns Addback Letter Process

    Customer
    Deduction (w/o CN)

    Once signed, send email to


    customer (addback letter +
    Trucker to provide status of RTVs
    excel file)
    (“max pull out attempt” or “stop
    pull out”)
    Frequency: every Monday

    Authorized signatory to docusign the Document needed:


    addback letter 2 pull out attempt forms w/ signature
    SLA: 2 days from customer (from trucker)

    validate if valid for addback


    prepare addback letter and SLA: 3 days
    send for docusign Frequency:
    every Friday

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