Opening

A: Thank you for calling _______, my name is . May I have your first and last name please?

C: _______________.

A: Hi/Hello Mr./Ms.____________, is it okay if I call you by your first name or would you rather be called by your last
name?

C: _______________.

Meeting

A: So, Mr./Ms. ___________, how may I help you today?

What assistance do you need today Mr./Ms.___________?

C: __________________________

A: For Security reasons, I need your ____________________ in order for me to pull up your account information.

C: ______________________________.

A: Thank you for that sir/ma’am. While I pull up your account, how are you today?

C: _____________________________________.

(GIVE THE ANSWER/SOLUTION/INFORMATION)

CLOSING

A: Would there be anything else I can help you with?

A: just a qiuck reminder/ just a quick recap...

A: Thank you for choosing (name of company). Have a wonderful day. GoodbyePlease do not forget to send your
balance for your miscellaneous fee on or before FRIDAY, through the following payment mode:

a. Paymaya payment: send payment to 0917-550-6566 (John Karl C.)

b. GCash Payment: send payment to

Sharon V. 0915-867-8067

c. Palawan Pera padala: send payment to Sharon Villanueva; 0967-779-4426

d. Over-the-counter payments and Online Banking:

Deposit amount to Security Bank.

Bank Details: Security Bank

Branch: SBC Building, Abanao Street corner Shagem Street, Baguio City

Account #: 0000032586255

Account Name: JKY CUSTOMER MANAGEMENT TRAINING SERVICES INC.

Account Type: Current

Please take a screenshot or picture of the successful transaction made and email it to
mailto:clairvoyancetraining2018@gmail.com with the following details:

Email Subject: CLAIRVOYANCE SCHOLARSHIP MISCELLANEOUS FEE

Your full name (ex. Juan Dela Cruz)

Amount paid (P2,000.00)

Note:

Once we have verified your proof of payment for the Scholarship Miscellaneous fee, we will be sending you the link
for the training, along with the training materials.
HOTEL RESERVATION

Opening

A: Thank you for calling _______, my name is . May I have your first and last name please?

C: _______________.

A: Hi/Hello Mr./Ms.____________, is it okay if I call you by your first name or would you rather be called by your last
name?

C: _______________.

A: (Acknowledge the customer)

Meeting

A: So, Mr./Ms. ___________, how may I help you today?

What assistance do you need today Mr./Ms.___________?

C: __________________________

A: (Acknowledge the customer concern) Empathize/ Reassure

• I understand your concern Mr/Ms but before that, may I have your for me to pull up your account.

• Definitely I’ll look into that Mr/Ms but may I have your for me to pull up your account.

• Of course Ms/Mr I’ll do that for you. For Security reasons, I need your in order for me to pull up your account
information.

C: ______________________________.

A: Thank you for that Ms/Mr . (Confirming question if necessary)

A: While I look into your account, how are you today?

C: _____________________________________.

(GIVE THE ANSWER/SOLUTION/INFORMATION)

CLOSING

A: Would there be anything else I can help you with?

A: just a qiuck reminder

• just a quick recap...

• Before we end…..

• Again Mr/Ms …

• Alright Mr/Ms , what we did today is to ….

A: Thank you for choosing (name of company). Have a wonderful day. Goodbye
Opening

A: Thank you for calling _______, my name is . May I have your first and last name please?

C: _______________.

A: Hi/Hello Mr./Ms.____________, is it okay if I call you by your first name or would you rather be called by your last
name?

C: _______________.

Meeting

A: So, Mr./Ms. ___________, how may I help you today?

What assistance do you need today Mr./Ms.___________?

C: __________________________

A: For Security reasons, I need your ____________________ in order for me to pull up your account information.

C: ______________________________.

A: Thank you for that sir/ma’am. While I pull up your account, how are you today?

C: _____________________________________.

(GIVE THE ANSWER/SOLUTION/INFORMATION)

CLOSING

A: Would there be anything else I can help you with?

A: just a qiuck reminder/ just a quick recap...

A: Thank you for choosing (name of company). Have a wonderful day. Goodbye

Opening

A: Thank you for calling _______, my name is . May I have your first and last name please?

C: _______________.

A: Hi/Hello Mr./Ms.____________, is it okay if I call you by your first name or would you rather be called by your last
name?

C: _______________.

Meeting

A: So, Mr./Ms. ___________, how may I help you today?

What assistance do you need today Mr./Ms.___________?

C: __________________________
A: For Security reasons, I need your ____________________ in order for me to pull up your account information.

C: ______________________________.

A: Thank you for that sir/ma’am. While I pull up your account, how are you today?

C: _____________________________________.

(GIVE THE ANSWER/SOLUTION/INFORMATION)

CLOSING

A: Would there be anything else I can help you with?

A: just a qiuck reminder/ just a quick recap...

A: Thank you for choosing (name of company). Have a wonderful day. Goodbye