Call Script:

Hi, Thank you for calling Dr. _______’s dental office. My name is Chrizza, how can I help you?

*Customer wants to schedule an appointment*

Oh yah sure, I’ll be glad to help you with that.

Can you please tell me your first and last name?

*Sure! It’s _________!*

Can you please spell your first and last name phonetically for me? Thank you!

*Customer spelled the name*

*Repeat the spell of the name*

Alright ______, thank you for all of the information that you have provided. Do you have a specific
preferred date and time that you want to be scheduled, for me to check its availability?

*Customer stated the preferred date and time*

By the way ________, how are you today?

Wow, that’s good to hear!

I’m also doing fine.

*Customer preferred date and time is fully booked*

By the way _______, I’m sad to inform you that your preferred date is already fully booked. But, we are
open from Monday – Friday, 7 am – 12nn and 1pm – 4pm.

If you want, I can check the earliest day and time we have that the dental office is open.

*Customer agrees*

Great! Can I put you on hold while I’m checking the available day and time?

*Customer agrees*

Alright, thank you!

*Puts the call on hold*

Hello Thank you for waiting, upon checking here, the earliest day we have is on Friday at 9 in the
morning, is that okay with you?

*Customer Agrees*

Okay for clarification purposes, your schedule will be on Friday (February 09, 2023) at 9 in the morning,
is that correct?

Great! Let me process your request to schedule the appointment first okay? Thank you!

Alright Tracy, I have successfully scheduled you on February 09, 2023 at 9 in the morning.

Is there anything else I can assist you with?

If there's nothing else i can assist you with, thank you for calling Dr. _______________’s dental office.
Have a good one! Byebye!