-Basic introduction about the Manager and the company: Could you please introduce

yourself and the organisation you work at?

: I am Opal Ireland, a passionate Talent Acquisition leader with 15 + years of cross functional
experience in Talent Acquisition, Organizational Development, Employee Communications and
Employee Engagement.

The organization I work for is Spencer’s Retail Limited it an Indian chain of retail stores
headquartered in Kolkata, West Bengal. It has presence in over 35 cities. Spencer's is based on the
'Food First' Format. Many outlets offer multiple formats for retailing food, apparel, fashion,
electronics, lifestyle products, music and books.

- Brief Information on how the HR department functions in the company. Like

organizational structure and all that: What is the role of the HR department in the
organisation?
: The HR team at spencer’s operate with some major HR function such as Talent acquisition,
Compensation and benefit , Centralized regional HR operation, learning and development and
Administration, all of these functions reports to the CHRO

some of the roles of HR Departments are Talent acquisition & management, compensation and
employee benefits, training and development, compliance, administration and workplace safety. The
HR department helps to drive sales to meet business needs by effectively managing the employee
lifecycle.

- The recruitment and selection policies of the company: What are the recruitment and
selection policies of the organisation?
: The recruitment & placement of people is based on an analysis of the requirement of jobs and on
the use of suitable selection techniques & procedures. The recruitment process begins after
determining the number and type of personnel needed by the Organization based on projection of
manpower needs, job description & specification.

- Training and development of employees: How does the organisation manage the training
and development of new and existing employees?
: The Various Training and development programs for employees at the organization are :

 Employees Induction program (Post Joining)

 Parichay (Central Induction Program)
 Utthan (Employees Career Growth Program)
 Umang Utsav
 Learning and development centre program

- Compensation structure: What is the compensation structure at the different levels of

the organisation? What other benefits does the organisation offer to the employees?
: The compensation structure generally consists of Basic Pay, HRA, Conveyance, Special Allowance,
PF and Gratuity, Compensation structure are broadly of 2 types (Executive to Asst Manager) &
(Manager to AGM) the fixed and variable components vary for 10% to 12% for different levels.

The benefits provide by the organization are:

  Provident Fund
 Gratuity
 Flexible Pay options

- The challenges that the HR department is facing right now post-pandemic: What are the
challenges that the HR department is facing post-pandemic?
: Some of the challenges being faced by the HR team are:

 Acquiring and Retaining Talent

 Office Culture Looks Different Across Distances
 Keeping Your Workforce Engaged
 Workforce still wants to work in Flexible Mode

- The changes the organisation has made post-pandemic: How has the organisation
changed it's HR policies following the pandemic?
: Based on the challenges being faced by the organization some of the policies are being modified
and new organizational policy are being added such as Employee rehire policy, background
verification policy.

- Other issues the organisation faces: What are the other prevalent issues the organisation
and the HR department in particular faces?
: Some the other issues faced by organization are

 Maintaining a safe and healthy work environment

 Change Management
 Landing Tot talent
 Employee Retention

- The solutions to these issues: How does the organisation plan on fixing these issue?
: Solutions to the problems being faced are

 Finding a fine balance between culture, compensation, and incentives that boosts loyalty
and retention
 Getting creative with how and who we hire
 Beefing employer brand to stand out from other companies
 Recruiting directly from colleges and universities to give new employees a chance to shine
 Clearly communicating the benefits of change to all employees
 Implementing a change management process that outlines how, when, and where
employees are informed of process changes
 Designating a health and safety person or committee at the organization