Training Need Assessment

• Process used to determine whether training is necessary. Needs assessment involves:

– Organizational analysis - involves

• determining the appropriateness of training, given the business strategy

• determining the resources available for training

• determining the support by managers and peers for training

– Person analysis – involves:

– determining whether performance deficiencies result from a lack of knowledge, skill,

or ability (a training issue) or from a motivational or work design problem

– identifying who needs training

– determining employees’ readiness for training

– Task analysis – involves:

– identifying the important tasks and knowledge, skill, and behaviors that need to be
emphasized in training for employees to complete their tasks
 Steps of TNA

1. Need Identification

2. Designing of Need Analysis Technique

3. Data Collection

4. Data Analysis

5. Provide Feedback

6. Development of action plan

Phillip’s Five Level ROI Framework to Evaluate Training Impact

1. Measure the initial reaction of training: surveying immediate reaction

2. Analyze the learning: assessment through direct tests, simulation exercise, role play etc.

3. Analyze the skill gained over the long term: Application of gained knowledge in real set up
and collecting the data for a longer period

4. Measure the business impact: Calculation of monetary value of changed skill set (if, at all)

Analyze the actual ROI:

Net programme benefit

ROI (%) = Programme cost x 100