Technical Bulletin Contact Center Standard Edition

TC2469 ed.01 Release 12 and above

Agent on user 8058s

This document describe the new feature : Agent on user 8058s

Revision History
Edition 1: June 7, 2018 creation of the document

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Table of contents
1 Principle ................................................................................................................................................. 3
2 Implementation ...................................................................................................................................... 3

3 Phone set type transformation ................................................................................................................. 3

4 Procedure ............................................................................................................................................... 3
5 Troubleshoot .......................................................................................................................................... 4

Contact Center Standard Edition - Release 12 and above

Agent on user 8058s TC2469 ed.01
Copyright © ALE International 2018 page 2/5
1 Principle
The aim of this feature is to offer a possibility to manage an agent user on a 8058s physical set.

2 Implementation
The physical set 8058s must be transformed to a user type 8068s. The phone set type 8068s can be an “ACD
authorized phone set” unlike the 8058s.

The feature is available from :

R12.2 Version M3.402.11
R12.1 Version M2.300.21
R12.0 Version M1.401.22

3 Phone set type transformation

The phone set type 8058s has a Virtual Addon module. This is the particularity of the phone type.
4 programmable softkeys on the main display.

8058s mode

8068s mode

4 Procedure

How to transform the user 8058s to 8068s ?

1 - Create user 8058s
2 - change the phone set type. 2 possibilities :

During the boot phase of the user, enter i# menu. From the telnet enter the command : forcenoe
Software Infos / Virtual addon / Option 2 : Disable single user
Use Virtual Addon uncheck Or
Option 4 : Disable multiple user

3 - Automatic reboot of the phone set.

4 - The user type change to 8068s in the OXE database.

Contact Center Standard Edition - Release 12 and above

Agent on user 8058s TC2469 ed.01
Copyright © ALE International 2018 page 3/5
5 Troubleshoot

Can be check by tradna <MCDU> or by mgr

When the user type is 8068s, it’s possible to transform it to Pro-acd and manage an agent.

Remark : If the Virtual Addon is set to true, the phone set type change automatically to 8058s
It’s not possible to active the Virtual Addon if the user is a Pro-acd set.

Contact Center Standard Edition - Release 12 and above

Agent on user 8058s TC2469 ed.01
Copyright © ALE International 2018 page 4/5
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issues and workarounds available in the Technical Knowledge Center.

- END OF DOCUMENT -

Contact Center Standard Edition - Release 12 and above

Agent on user 8058s TC2469 ed.01
Copyright © ALE International 2018 page 5/5