Technical Bulletin OmniPCX Enterprise

TC2428 ed01 Release R12.1

TECHNICAL ALERT: Issues on OXE with DECT

Different issues on OXE with DECT in Release R12.1 MD1 m2.300.18.d

Revision History
Edition 1: January 12, 2018 creation of the document

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Copyright © ALE International 2018
Table of contents
1 Issue and Symptoms ............................................................................................................................... 3
2 Action Required ...................................................................................................................................... 3

3 Solution .................................................................................................................................................. 4

OmniPCX Enterprise - Release R12.1

TECHNICAL ALERT: Issues on OXE with DECT TC2428 ed01
Copyright © ALE International 2018 page 2/5
1 Issue and Symptoms
It can affect DECT itself or main extension of the tandem.

The OXE system generates backtraces as below:

Incidents:

000001M|---/--/-/---|=0:1721=Phone exc 5, PC 0x09059a7a neqt 18888

000001M|002/01/0/000|=2:0248=Double check 1888 POS_NUM
000001M|---/--/-/---|=3:1376=DECT Action requested by handset 433 rejected

Backtrace:
Application-exception no 5, thd 3228, PC=0x09059a7a:151362170, eqt=1888, serv=0 -->
NoeComScreen::getKeyTwoCalls
Eqt type=POS_NUM, cr=2, cpl=1, der_us=0, term=0, subtype = GAP_HANDSET
* Backtrace: 0x09059adc:151362268 EBP 0x0180b084 --> NoeComScreen::isEnquiryCallOnOneLine
* Backtrace: 0x0903f4b2:151254194 EBP 0x0180b09c --> NoeComScreen::getIndexNeqt
* Backtrace: 0x090a3f01:151666433 EBP 0x0180b0c8 --> CLT_SpecificFeatureTreatment
* Backtrace: 0x090a69f6:151677430 EBP 0x0180b5a4 --> CLT_SendCallLog
* Backtrace: 0x090a8a24:151685668 EBP 0x0180b638 --> CLT_UpdateCallLogState
* Backtrace: 0x08f5be35:150322741 EBP 0x0180b654 --> describe_tiny_idle_screen

Backtrace (in case of tandem, Issue on main set during transfer) :

There is a new exception. Its address is : 0X0903F597. Monitel time : 029547. Date : Tue Jan 9 18:37:48
2018
Application-exception no 5, thd 3817, PC=0x0903f597:151254423, eqt=1342, serv=0 -->
NoeComScreen::getIndexNeqt
Eqt type=POS_NUM, cr=2, cpl=4, der_us=0, term=0, subtype = GAP_HANDSET
* Backtrace: 0x090a3f01:151666433 EBP 0x0184c904 --> CLT_SpecificFeatureTreatment
* Backtrace: 0x090a69f6:151677430 EBP 0x0184cde0 --> CLT_SendCallLog
* Backtrace: 0x090a8a24:151685668 EBP 0x0184ce74 --> CLT_UpdateCallLogState
* Backtrace: 0x08daba3b:148552251 EBP 0x0184ce90 --> ACD_Test_Lib_App
* Backtrace: 0x094c8211:156008977 EBP 0x0184ceb0 --> real_main
* Backtrace: 0x094c560e:155997710 EBP 0x0184dfe8 --> start_thread_delayed

The observation sheet in reference is CROXE-6053.

2 Action Required
Implement the patch on the system.
For immediate site solution, you can used the patch m2.300.18.e, available on BPWS, on the Main &
standby CPU.

OmniPCX Enterprise - Release R12.1

TECHNICAL ALERT: Issues on OXE with DECT TC2428 ed01
Copyright © ALE International 2018 page 3/5
3 Solution

Official solution: Patch m2.300.18.e

To take into account the patch m2.300.18.e, it’s necessary to proceed to a double bascul or to restart the
system (if no redundancy).

OmniPCX Enterprise - Release R12.1

TECHNICAL ALERT: Issues on OXE with DECT TC2428 ed01
Copyright © ALE International 2018 page 4/5
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- END OF DOCUMENT -

OmniPCX Enterprise - Release R12.1

TECHNICAL ALERT: Issues on OXE with DECT TC2428 ed01
Copyright © ALE International 2018 page 5/5