Republic of the Philippines

City of Taguig
Taguig City University
Gen. Santos Avenue, Central Bicutan, Taguig City
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT

Letter Requesting to Validate the Research Instrument

December 02, 2022

DEAN RAVENAL O. DELA FUENTE

Research Adviser

Dear Dean Ravenal,

Greetings!

The undersigned, are Bachelor of Science in Hospitality Management students at Taguig

City University, and are currently conducting a thesis entitled,” CUSTOMER SATISFACTION
ON ARTIFICIAL INTELLIGENCE SYSTEM AT SELECTED FOOD ESTABLISHMENT IN
TAGUIG”. As graduating students in the Institute of Hospitality and Management of this
institution and future industry practitioners, it is the researchers’ sincere desire to contribute in
the research outputs that would help improve further the aspects relevant to our study.
Relative to this, we would like to ask for your assistance in validating the enclosed
research instrument. Please feel free to make any comments or suggest corrections. Attached
is the copy of the Statement of the Problem and the research instrument.

Thank you very much and more power.

Very truly yours,

Dagohoy, Andrea G.
Fabella, Sarah Jane F.
Ponce, Cloe Ann S.
Sinatad, Renzie Mae B.
Vera, Janice G.
Ygana, Journalin M.

Noted:

Dean Ravenal O. Dela Fuente

Research Adviser
 Republic of the Philippines
City of Taguig
Taguig City University
Gen. Santos Avenue, Central Bicutan, Taguig City
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT

Letter Requesting to Validate the Research Instrument

December 02, 2022

PROF. EVELYN P. DIGNADICE

Internal Panelist

Dear Prof Dignadice,

Greetings!

The undersigned, are Bachelor of Science in Hospitality Management students at Taguig

City University, and are currently conducting a thesis entitled,” CUSTOMER SATISFACTION
ON ARTIFICIAL INTELLIGENCE SYSTEM AT SELECTED FOOD ESTABLISHMENT IN
TAGUIG”. As graduating students in the Institute of Hospitality and Management of this
institution and future industry practitioners, it is the researchers’ sincere desire to contribute in
the research outputs that would help improve further the aspects relevant to our study.
Relative to this, we would like to ask for your assistance in validating the enclosed
research instrument. Please feel free to make any comments or suggest corrections. Attached
is the copy of the Statement of the Problem and the research instrument.

Thank you very much and more power.

Very truly yours,

Dagohoy, Andrea G.
Fabella, Sarah Jane F.
Ponce, Cloe Ann S.
Sinatad, Renzie Mae B.
Vera, Janice G.
Ygana, Journalin M.

Noted:

Dean Ravenal O. Dela Fuente

Adviser

Approved:

Prof. Evelyn P. Dignadice

 Republic of the Philippines
City of Taguig
Taguig City University
Gen. Santos Avenue, Central Bicutan, Taguig City
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT

Letter Requesting to Validate the Research Instrument

December 02, 2022

PROF. CARLO JAY EVARDONE

Internal Panelist

Dear Prof Dignadice,

Greetings!

The undersigned, are Bachelor of Science in Hospitality Management students at Taguig

City University, and are currently conducting a thesis entitled,” CUSTOMER SATISFACTION
ON ARTIFICIAL INTELLIGENCE SYSTEM AT SELECTED FOOD ESTABLISHMENT IN
TAGUIG”. As graduating students in the Institute of Hospitality and Management of this
institution and future industry practitioners, it is the researchers’ sincere desire to contribute in
the research outputs that would help improve further the aspects relevant to our study.
Relative to this, we would like to ask for your assistance in validating the enclosed
research instrument. Please feel free to make any comments or suggest corrections. Attached
is the copy of the Statement of the Problem and the research instrument.

Thank you very much and more power.

Very truly yours,

Dagohoy, Andrea G.
Fabella, Sarah Jane F.
Ponce, Cloe Ann S.
Sinatad, Renzie Mae B.
Vera, Janice G.
Ygana, Journalin M.

Noted:

Dean Ravenal O. Dela Fuente

Adviser

Approved:

Prof. Carlo Jay A. Evardone

 Republic of the Philippines
City of Taguig
Taguig City University
Gen. Santos Avenue, Central Bicutan, Taguig City
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT

STATEMENT OF THE PROBLEM

This study aims to assess the satisfaction and experience perceived by

customers with Artificial Intelligence.
Specifically, it seeks to answer the following questions:

1. What are the respondents perceived with artificial intelligence system in terms
of?
1.1 Usefulness
1.2 Ease of use
1.3 Enjoyment
1.4 Speed of service
1.5 Trust
1.6 Risk reduction and
1.7 Novelty

2. How do the respondents asses their level of satisfaction with Artificial Intelligence
System in Restaurant ?

3. Is there a significant relationship between the respondents perceived with

Artificial Intelligence and their Satisfaction ?

4. Based on findings, what recommendation maybe proposed?

 Republic of the Philippines
City of Taguig
Taguig City University
Gen. Santos Avenue, Central Bicutan, Taguig City
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT

RESEARCH INSTRUMENT

Table 1. Profile of Respondents

Civil Status:
Single
Married
Divorced
Separated
Widowed
Gender:
Female
Male
Age:
Less than 18
18- 25
26-33
34-41
42-50
Educational Attainment:
Elementary
High school
Senior High School
Vocational
College Undergrad
College Graduated
 Republic of the Philippines
City of Taguig
Taguig City University
Gen. Santos Avenue, Central Bicutan, Taguig City
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT
Direction: Please rate how strongly you agree or disagree with each of the
following statements by placing a check mark in the appropriate box.
4 - Strongly Agree
3 - Agree
2 - Disagree
1 - Strongly Disagree
Table 2. Usefulness, Ease of Use, Enjoyment, Speed of Service, Trust, Risk Reduction,
Experience Novelty
USEFULNESS
4 3 2 1
SA A D SD
PU1. Self-Ordering System are useful in Restaurant

(Ang Self-Ordering System ay kapaki-pakinabang sa Restaurant )

PU2. Self-Ordering System are able to perform same as the
employees

(Ang Self-Ordering System ay kayang gumanap katulad ng mga

empleyado)
PU3. Self-Ordering System enhanced my service experience in
restaurant

(Pinahusay ng Self-Ordering System ang aking karanasan sa serbisyo

sa restaurant )

EASE OF USE
4 3 2 1
SA A D SD
PEOU1. The Use of Self-Ordering System are not required a lot of
mental effort

(Ang Pag gamit ng Self-Ordering System ay hindi nangangailangan ng

maraming pagsisikap sa pag-iisip)
PEOU2. Self-Ordering System are easy to use
 Republic of the Philippines
City of Taguig
Taguig City University
Gen. Santos Avenue, Central Bicutan, Taguig City
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT
(Madaling gamitin ang Self-Ordering System)
PEOU3. The interaction with self-ordering system was clearly
understandable

(Ang pakikipag-ugnayan sa Self-Ordering System ay malinaw na

nauunawaan)
PEOU4. Self-Ordering System are easy to learn how to use it.

(Madaling matutunan ang Self-Ordering System kung paano ito

gamitin)

ENJOYMENT
4 3 2 1
SA A D SD
PE1. Using self-ordering system gives lots of pleasure

(Ang pag gamit ng Self-Ordering System ay nagbibigay ng maraming

kasiyahan )
PE2. Self-Ordering System was pleasant

( Nakakawili ang Self-Ordering System )

PE3. The High Technology newness of the restaurant makes me
happy

(Ang pagiging bago ng High Technology ng Restaurant ay

nagpapasaya sa akin )
PE4. Interaction with the Self Ordering System was fun

(Ang pakikipag-ugnayan sa Self-Ordering System ay masaya)

SPEED OF SERVICE
4 3 2 1
SA A D SD
SOS1. The self-ordering system was efficient in ordering food & drinks
quickly

(Ang self ordering system ay mahusay sa mabilis na pag-order ng

Pagkain at inumin)
SOS2. Enjoying the experience made the time pass quickly and less
waiting time
 Republic of the Philippines
City of Taguig
Taguig City University
Gen. Santos Avenue, Central Bicutan, Taguig City
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT
(Dahil sa kasiyahan sa karanasan, mabilis na lumipas ang oras at
mas kaunting oras ng paghihintay)

TRUST
4 3 2 1
SA A D SD
TRST1. Self-Ordering System had the required features to order food
& drinks

(Ang Self-Ordering System ay mayroong mga kinakailangang

katangian para mag-order ng Pagkain at inumin)
TRST2. Self-Ordering System Provided what I need to order

(Self-Ordering System ibinibigay ang kailangang kong i-order)

TRST3. Self-Ordering System has error-free to give what my order is
(without mistakes)

(Ang Self-Ordering System ay walang error na ibibigay kung ano ang

aking order (nang walang pagkakamali)
TRST4. Using Self-Ordering System Are trustworthy to use

(Pag gamit ng Self-Ordering System ay mapagkakatiwalaan gamitin)

RISK REDUCTION
4 3 2 1
SA A D SD
PRR1. Using Self-Ordering System are safe alternative to limit the
interaction between customers and employees

(Ang pag gamit ng Self-Ordering System ay ligtas na alternatibo

upang limitahan ang pakikipag-ugnayan sa pagitan ng mga customer
at empleyado)
PRR2. Self-Ordering System can lessen the customer to interact with
the employees

(Ang Self-Ordering System ay maaring mabawasan ang customer na

makipag-ugnayan sa mga empleyado)
PRR3. I prefer to use Self-Ordering System instead to order on the
cashier

(Mas gusto kong gumamit ng Self-Ordering System sa halip na mag-

 Republic of the Philippines
City of Taguig
Taguig City University
Gen. Santos Avenue, Central Bicutan, Taguig City
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT
order sa cashier)

NOVELTY
4 2 3 1
SA A D SD
EN1. Ordering through the Self-Ordering System is a unique
experience for me

(Ang pag- order sa pamamagitan ng Self-Ordering System ay isang

natatanging karanasan para sa akin)
EN2. Experiencing Self-Ordering System will describe as a new
innovative technology in restaurant

(Ang karanasan sa Self-Ordering System ay ilalarawan bilang isang

bagong makabagong teknolohiya sa restaurant)
EN3. The Restaurant have Self-Ordering System makes the
customer gives a chance to adapt the new technology

(Ang Restaurant ay may Self-Ordering System na nagbibigay ng

pagkakataon sa customer na iakma ang bagong teknolohiya)